I wish I could rate just the leasing office because they have been nothing but unhelpful and dont…read moretake any accountability for their wrong doings. My leasing agent (I dont remmeber her name) made so many mistakes. She bait and switched us in the sense that she told us we would have the larger fridge (which we expressed how excited we would be to have one) and then rufused to take accountability for that when we moved in and had the smaller fridge. After our tour she said she would send us an email of what apartments we were interested in and that was never sent, we had to call right before they closed for that info (so we could get the deal that was going on at the time and was ending soon) and another person had to basically guess what she told us, and then she never sent the email after that either. She also never sent us our move in email. I had to call DAY OF move in to get that info ( which said it needed to be completed before move in, but she never sent it) (I also asked the manager and she said that they usually try to send it out a week in advance and that we mustve been looked over, which is also not helpful). After we moved in and confronted her about the fridge she denied it and I had ask if ther was someone higher up that her that I can talk to and she said no. Then I proceeded to get into contact with a woman who in fact was the manager and she was also very rude. She also didnt take accountability for anything either and made up excuses for all the bad encounters Ive had with the leasing office in general(like the leasing office not answer calls or emails) and her "compensation" for everything was giving me her personal email to get into contact easier with them. If they had just been honest and said it was a mistake I would have given them some credit but they just dont want to look bad. Besides that mantenance is great and the place itself is nice and Im sure this doesnt happen to a lot of people but I want some accountability from them. I will edit with names if I figure them out.

I've lived in many apartments and the maintenance staff here are the BEST! Whenever I need any help…read moreI know I can count on them. Keyon is so helpful and I know I can count on him!

Not a luxury apartment, not shiny and new. But it doesn't pretend to be. Other places in Columbia…read moretry to put a bright shine on apartments with bad bone, but it is just a poorly done facade. With Cricket Hill what you see is what you get. Not the newest, but honest in what it is. Cricket Hill is a quiet small complex. A buildings are 4-plexes. Plenty of security cameras to keep everybody safe. The manager does regular apartment inspections to keep everything clean and, presumably, legal. Quick response times to maintenance problems. Worth every penny. I highly recommend this place to anybody looking for an apartment.

From the owner: Garden style 2 bedroom apartments each with 2 full baths, washer-dryer connections and wood-burning…read morefireplaces, as well as large patios or balconies.

My mom lives here and I have to say it is the most well managed complex I have ever been involved…read morewith. The staff is so caring and attentive. The grounds and the apartments are very well kept. Excellent living situation for lower income seniors. Thank you!

Okay I've been a tenant almost 2 years now, I moved in not knowing the main issues here, my tub has…read morebeen leaking into the kitchen since i moved in, Jonathan was able to get maintenance to spray my bathtub (didn't do nothing) 3 times & it still leaks! The walls are incredibly THIN, you could hear your neighbors sneeze or argue or anything if you have no other sound blocking device like a tv... before my neighbors moved i heard everything & yes ... EVERYTHING even s3x..... thankfully they moved but of course my other neighbor has a dog & barks 25/8, it was a shooting IN THE COMPLEX LESS THAN 2 WEEKS AGO, the person who was involved STILL LIVES HERE.... My patio was already a mess before i moved in, the surrounding areas are ghetto looking but of course you won't know that until you see it for yourself, we do have new management but they barely manage any damn thing but the rent ... especially if you're late be prepared to pay 70% of whatever you're late on & on top of new rent (things happen I'm caught up but was late once & never again) all in all please just find somewhere else to go, i have cracks in my ceiling, walls, it was already smelling like a cigarette, i hear my neighbors flush, take a shower & it's something dripping in the walls that i can hear but cannot see, BE AWARE THIS COMPLEX IS OLD AS HELL & NEEDS TO BE DEMOLISHED & REBUILT!!!! ALL OF THE UNITS EITHER LEAK, BUG INFESTED OR POSSIBLY SOMETHING WORSE!!! MOVE ANYWHERE EXCEPT BROAD RIVER!!!!! I renewed my lease last year but this will DEFINITELY BE MY LAST RENTAL!!!!!!! SAVE YOUR MONEY, BUILD YOUR CREDIT & GET A MORTGAGE FOLKS!!!! It's not worth the money or time or hassle with these complexes... btw it's NOT quiet & even with the RICHLAND COUNTY SHERIFF DEP LIVING IN THE COMPLEX ITS STILL SHOOTINGS!!!!!!

Our move in process took a little longer than expected due to the apartments being under new…read moremanagement. Even though, the process was long, we are still happy to be here. While these are older apartments, they are renovating. We had brand new appliances when we moved in. Our air did not work initially, and for some reason our shower did not turn on, but maintenance installed a new unit immediately, and made sure the plumber was out same day. We are quite happy with our new place. It's quiet, and everyone we've talk to so far is friendly. There is a recreation center across the street with a pool and other amenities that we are able to utilize. We are even located 10 minutes from work. We plan to stay until we purchase our own home.

Don't be fooled by the "luxury" branding or the canned management responses. CanalSide Lofts is the…read moredefinition of "Ghetto Luxury": you pay $1,500+ a month for premium marketing but receive bottom-tier infrastructure, incompetent maintenance, and a management team that treats habitability as an optional courtesy. The "Part-Time Job" of Being a Tenant: From day one, I had to take on a second job just to get basic issues resolved. I dealt with persistent plumbing failures, electrical problems, and pest control issues. When I followed up with the office, the staff attempted to gaslight the situation, minimizing the record to make it seem as if expecting a habitable home was the problem. The Corporate Black Hole (Regional & HQ): The fish truly rots at the head. This property is managed by Willow Bridge Property Company, a firm that has run the reputation of this once-reputable complex into the ground since taking over. When I elevated my 141-day maintenance neglect to the Regional level, I was met with record minimization and bullying. When I took it further to the Willow Bridge Headquarters in Texas, I was met with total silence. One-Sided Contracts: It was only when I exercised my legal right to terminate the lease due to these failures that they suddenly "hurried" to fix 141 days of neglect. Even then, they had the audacity to threaten legal action for leaving early. They believe the contract is one-sided: they demand your rent on the 1st, but they believe they have zero obligation to provide a consistent, habitable environment in return. Final Verdict: This place was once a gem under previous management, but under Willow Bridge, it has become a "cautionary tale" of soulless corporate neglect. If you value your peace of mind and your legal rights, look elsewhere.

Still dog shiza everywhere, people always park in the fire lanes, even park in the fire lanes…read morefacing the wrong way. It's not enforced, so park wherever you want. Even in the spots that residence pay $60/mo for...again, not enforced and not audited. It cost me $60 to pay rent... took months to have a maintenance request to get handled. Homeless meth heads hang out at the pool on occasion. That's fun! You'll probably get shwacked by someone speeding thought the neighborhood... Again, not enforced. BTW the pools were closed all summer last year, mean while, Sola station pool is pristine...But they refuse to acknowledge it. Why do I still live here? ;shrug emoji; The pics on the website and other outlets are out of date and inaccurate. Also, this will appear as a response to this post... "We are so sorry to hear about your experience while visiting our community. We strive to maintain a clean and welcoming environment for all, and it's clear we fell short during your visit. We take all feedback seriously and will use your comments to improve our community. We invite you to reach out to us at +1 803-461-0465 or canalsidemgr@willowbridgepc.com to discuss your concerns further." It's canned and they don't give a rats ass about anything and don't respond...

Just moved in for less than a month. When I moved in the…read moreroom is nasty, the carpet is dirty and there bug s body in every corner of the room. My cheap chair broke at the second day I moved in, they say they gonna replace it and they never do that. Bathroom soap holder fall down for no reason and the bathtub got clogged since day two, put it on the maintenance request, never fixed it. The most disgusting thing, the AC LEAKING WATER from time to time. Every time it leak, the hallway will be cover with water. They come over and fix it for two time, they just suck the water out and go away, didn't replace any thing, just let it happen every week. And this week, after I talk to the MANAGER, they DIDN T COME OVER AT ALL! I cannot live in a 80 degree apartment with flooding in the hallway! Bug problems, we got big o cockroach and long black crawlers a lot! I guess they probably come from the all the crack on the wall which they didn't fix at all. When we talk to the manager, she say there s only 2 maintenance on site and there over 400 maintenance request. I WONDER WHY THERE IS over 400 requests??? And why don't you hire more people since you know your apartments are nasty and old??? Just avoid the questions and bully the college students cuz we got no where else to live? This is not how you do the service. DISAPPOINTED, PLS DON T COME TO THIS PLACE AT ALL!

Definitely not the place for a college student to live. I moved in August 13th and had to pay 2500$…read more2 weeks before just to pay rent again. The maintenance service is terrible, the only courteous maintenance worker that was there was Mr. Sheldon, but he was fired. I was charged again for bills I already paid months ago, and when asked they quoted, "we miscalculated 6 months of utility bills" if that's doesn't scream "we need money" then I don't know what does This place lied to us about our lease and we did not get our last month rent free here. There are roaches, bedbugs, and fruit flies in every bathroom. I do not recommend this place to anyone at all. Don't live here.

Senate plaza has amazing views of the city! It's located in the heart of Downtown Columbia. Getting…read morearound is relatively easy by foot or by car. There is 24 hour front desk help. Entrance to the building is accessed by a key fob that is given to you when you first move in. Coin Laundry machines and dryers are located in the basement of the building for your convenience. The only reason I give it 4 stars instead of 5 is because I don't like the fact that the heat is controlled by the whole building. I can't adjust it myself. I also don't like the fact that you can hear others in their condos below, above and beside me. It makes me feel as if I don't have enough privacy and control over what I do inside of my own place. Other than that everything else is fine. The people who work the front desk are all very friendly, courteous and helpful!

Location: Nice condos which are close to everything downtown- USC, Five Points, The Vista. I…read moreusually walk everywhere except the grocery store. Safety: Need a key fob to get inside. There are 24-hour courtesy officers which check in guests and accept packages. The courtesy officers are friendly and try to remember everyone by name. They also do rounds about the building and the garage. Amenities: Small pool with plenty of lounge chairs. A small courtyard with grill. Trash chutes on every floor. Three elevators (one is for service). Carts for transporting groceries and large, heavy stuff upstairs. Small workout room with: 3 cardio machines, a do-it-all resistance machine, and some hand weights. Workout room kinda sucks but is better than nothing. There's also a room one can reserve for parties, meetings, etc. No problem with bugs; Pest control comes around every month. Parking: Parking garage has reserved spaces and other parts of the garage is also used by USC and the city. If you're considering to rent an apartment here, check the availability. There are a handful of visitor parking spaces in front of the building. There's street parking- free on weekends. There's also a bicycle rack. Demographics: Mix of residents students, professors, retirees, government officials, etc. Overall this place is great, but there are some cons: There isn't really any green space here other than the grassy area across the road. Regime fee is very pricey and internet is not included. The laundry room is coin operated and I always have to scramble to find quarters. The pool is next to the garage and loud AC unit. The heat and AC is controlled by the building. Heat isn't usually turned on till November.

I was attempting to find a place to rent in Cola and found the perfect place being rented from this…read moremanagement team. After putting in my application, everything seemed to go well at first, with my work and references being checked. They required I have a cosigner, which I was also fine with. However, I had some trouble getting someone over the phone as did my cosigner and her references. The breaking point was when one of their representatives lied to me, telling me that my application was denied due to them not being able to get in touch with my cosigner's personal references. Now, being denied isn't the issue, but the dishonesty about something I can easily check just by asking around is unacceptable. I don't recommend renting through this company, I wouldn't trust them to be honest with you either.

My daughter and her friends were interested in renting a property and we were sent a link and told…read moreto fill out the application form and that a $50 charge per person applying and their parent or co-signer was due. Then one week later we were told that the property that they applied for is no longer available and they would not refund the total of $300 in application fees they had collected. They said it could apply toward another property. This was not on the form and never explained. I have the texts to prove it. We are not interested in any of their other properties. I have called and left a message for Abigail but have not heard back yet. This constitutes a breach of trust and may be a criminal offense but at the very least we will be pursuing this in civil court if our money is not refunded.

Air quality when I moved resulted in a respiratory infection and was placed on prescription…read moremedicine. Forest Brook charged everyone 30 doller garage fee and the dumpster were always full and trash piles everywhere. Forest Brook charged everyone for trash pickup but didn't pay West Columbia sanitation. Roaches, everywhere

Thank you Forest Brook Townhomes & Apartments(Morgan Properties). My kids lived here for almost 3…read moreyears. Always put in maintenance requests and was always ignored. Complained about the upstairs and downstairs neighbors with loud music late at night, fights, smoking and selling drugs on the property. Nothing was ever done but they were always told to contact the police. The master bathroom ceiling caved in and water was everywhere. Some guy came out and said he was told to just patch it up and he did just that. The stove is a fire hazard. Cooking on low when the burner is still fire read. Trash is always on the breezeways. Nobody ever comes out to spray for insects and it's terrible. People throw trash on the outside of the dumpsters and stray animals get in it and have it everywhere. The amount of money the residents pay here should be up to date appliances, nice exterior and interior but it's not. Don't believe what you see on the website because it's totally different. Save your time and find another place to live because this is not it