Food was below average and took forever but the disgraceful verbal abuse and mental breakdown by the cashier was delightful... details of this nasty incident below....
This cafe does not belong in this area, glad we took the punishment of this deranged person and not the many elderly people or families that live here.
Finished our meal and ready to pay, a short chubby lady at the cash register took our payment via credit card. I had noticed she overcharged us incorrectly and i asked for a refund, she agreed and then told me she did not know how to reverse charges on to a card... I responded that cash was fine and she said she didn't know how to open the cash register, then looked at me in silence hoping i would just walk away.
I asked for my refund for the third time and that is when she magically opened the cash register, slammed my refund on the counter and told me to "get out of here". This was followed by swearing, yelling and calling me all sorts of names in the middle of the shopping center in an unstable manner. At this point we just observed her behavior and decided to walk away.
List of the foul language that came out of her mouth, in front of families, elderly and children:
"f*** you" "you dirty man" f*** off" "go f*** yourself" etc...
Castle hill management was fantastic and treated our complaint very well but same could not be said about the owners, no contact or apology 4 weeks on, just a reflection on the pride they take in the business and how much they value their customers. read more