Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

Jordan and Jim installed our new storm door. Their service was above and beyond our expectations…read more The door is perfect. Highly recommend Marshal Exteriors, and ALL their staff. Thank you!!!!!

QUALITY WORK. GREAT PRICE…read more Marshall Exteriors provides quality work and friendly customer service. They go above and beyond to ensure the job is done correctly. We ordered gutters for our home - Dripaway Gutters, an extension of Marshall's - and were quoted an excellent price. Even with recent storms our area had received, we were able to get on the schedule quickly. Our gutters were installed in a few days due to the size of house and it looks like our home got a complete facelift. They were clean and efficient with clean up of old materials - we had old gutter attachments still on the house in certain areas, and they disposed of it with ease. Our home looks beautiful and the gutters worked wonders at helping dry out our basement.

Window World of Rochester exceeded my expectations! My newly replaced windows look great! It was a…read morepleasure doing business with them, and I highly recommend them if you're looking for high quality windows at affordable price and excellent customer service. I plan to do alot more work with them in the future. Their customer service is excellent. They are worth it.

Still waiting on two doors that were supposedly reordered to correctly measurements back in March…read moreby Buffalo office due to Rochester office issues. No one returns calls at all. Installer missed numerous appointments through this ordeal and forced mis-measured doors into openings. Contract signed August 2925. The project began on January 19, 2026, and as of June 25, 2026, it remains incomplete. The issues experienced include, but are not limited to: -Incorrect measurements were taken for two doors on two separate occasions. Despite the measurements being wrong both times, the doors were forced into place rather than properly corrected. -One of the two windows would not open or close properly. During a March inspection by someone from Buffalo office, it was discovered that the window wrapping had not been replaced correctly. Instead of removing and replacing the existing wrap, aluminum was simply cut and nailed over the old window wrap. -Two doors were originally installed in the wrong openings, resulting in the doors swinging in the wrong direction and into the room. -Interior trim on one door was cut too short, leaving gaps that were filled with silicone. -Thresholds were not properly shimmed during installation, causing them to flex and bend when stepped on. This issue was only addressed after repeated requests. -Exterior wrapping remains incorrectly installed as of 6/25/2026. -Doors are hitting trim, and have to be forced open and closed, and some deadbolts no longer lock properly/out of alignment. -Door reveals are incorrect, and door strikes are getting stuck on the trim rather than aligning properly. -aluminum wrap covers the doorbell!!! -One deadbolt strike plate was discovered to have never been secured with screws, creating a serious quality and safety concern.

Tim, the owner, did a fantastic job of power washing our house's complete exterior plus our vinyl…read morefencing. This had not been done in 25+ years and everything now looks almost brand new. Tim was timely, responsive and personable. We would recommend him highly.

From the owner: When you choose Elite Power Washing, you truly are choosing Rochester New York's elite power…read morewashing service professionals. By combining the latest technologies in high pressure cleaning with a genuine, family-oriented sense of courtesy and professionalism, Elite Power Washing has become the fastest growing pressure washing service in all of Western New York. In addition, all of our products and procedures are people, pet and planet friendly!Unlike so many other service professionals, we do not use any subcontractors to perform our work. Instead, you can feel confident knowing that every Team Elite member is fully insured, and if they made it through our rigorous employee selection process, they are also inherently polite, professional and customer-oriented.

My $9000 window continues to disappoint me. Looks as though even the structure is threatening to…read morefail at this point. Lower right hand side clearly appears to be kicking in. Probably due to the window not having the lower supports that most bow/ bay windows have installed. Thanks again Modern Window.

Edit: After calling Modern, Jessie the tech guy, came back out and made some repairs to the strike…read moreplates and adjusted the door so that it closes without a noticeable gap. The strike plates were given longer screws that made the deadbolt a bit more secure, but I addressed that the door lining/casing needs replaced from the amount of wood removed from behind the deadbolt. Jessie took pictures and said he will show them to his boss. The clicking noise at the door jamb was finally addressed by the tech to discover that there is a broken spring in the door jamb and the entire door jamb will need to be replaced. Again, I was told a piece will need to be ordered and customer service will be in contact. Jessie wrote on the order form about the door jamb, but only said regarding the lining/casing, he will show the pictures to his boss and talk to him about it. I purchased two doors (front and rear entry doors) in the Spring of 2021. We paid $4,260. We were told the doors have free lifetime service and that the company is accredited with the BBB. Sounded great! They were installed in August of 2021 and I've had nothing but issues since. First, I noticed that there was a 1/4" gap at the bottom of the doors. When I called customer service, it took nearly a week for the techs to come out to simply remove a piece from the door jamb that protects it in shipping. Next, we noticed the front door had a slight gap at the top. Call to customer service, another two weeks goes by before the techs come out to place a couple of silicone pieces around where light is peaking through and they move the strike plates so the door closes tighter. Third call to customer service, the silicon draft stopper at the bottom of the door has completely ripped off. Techs come two weeks later with the wrong size silicon draft stopper and later the customer service says it'll be another two weeks to order the proper size part. Meanwhile we have to slam the door shut to secure it and the bottom door jamb has a weird clicking noise. Finally today they were here to install the proper sized draft stopper and we discussed slamming the door. They moved the strike plates back to the original screw holes and blamed the gap at the top for being that the insulation is too short for our door, and a guy named Chris that can properly assess the situation and place a thicker piece of insulation in the doorway will call. They also removed wood behind my deadbolt strike plate when they repositioned it. Now one of the screws is only 1/2" into the wood and not secure at all. I'm LIVID! I called customer service and told them, "I need someone to come out that knows what the f**k they are doing!" And the answer I got, the guy I need, Chris, isn't in till next Tuesday. There's been four different techs that have come out, and I swear they don't communicate with one another AT ALL! I've been delaying making this review because I really hoped they would make it right. Instead I get shabby service, extended wait times and excuses after excuses. I recorded video as well, but I can't figure out how to upload it on this app.

The A2Z Hardware team was prompt, polite, and professional. Those are the qualities that made them…read morea pleasure to work with. Whenever deciding on a contractor, you also want fair prices, and no surprises, and A2Z did well on that too. We did have a hiccup however, the team made everything right in the end. We have 2 tips that we think can take the business to the next level. There must be a clear understanding between both parties when doing the estimate. This will reduce the need for scope creep in the project. For projects that require cleaning up, you need to make sure there is a plan to remove the trash. You take it with you, or it needs to be bagged in contractor bags to be put out periodically with the trash. I wish your business the best. I have no doubt that they will take these tips into consideration going forward. We will be in touch for the upcoming project.

Company was hired to mitigate a leak in basement by washing and applying epoxy to a portion of…read morebasement wall. Contractor sub-contracted the work (without informing me know) and the sub-contractor damaged the walls by using incorrect pressure washer jet nozzle, ruining the foundation of house (knocked out mortar from foundation blocks). Brought this to their attention and they agreed this wasn't part of the original invoice, nor was it the intention. They told me to fix their mistake they must charge me an additional $900 on top of previously agreed upon price. This company does not do they work, they sub-contract it out. Your results will depend on who is available at the time to do the work. There are good reviews from people who have had good sub-contractors come in. There are also bad reviews from people who had bad sub-contractors come in. If a bad sub-contractor damages your property, it will become your financial responsibility to have it fixed.