As a whole, Hermitage delivered a bad experience that made a difficult time harder. My hunch is…read morethat our experience would have been different had we 1) spent more and 2) been able to pay the entire cost upfront. There was good and bad, and the memorial was nice when we finally got there (a month after passing), but the communication was terrible. Constant phone tag, missed timelines, and sloppy delivery on commitments, in the midst of being pitched every upsell opportunity or add-on. Did they not call you back when they said they would? Well, you have to call, leave a message, and wait for another callback. I was not asked if I wanted the $200 booklet package or the $300 one, and noticed that the $300 one was already applied (I did want that one, but they didn't know that, and I guess they assumed I didn't know about the $200 option). The first time we met, a "complimentary" orb made of our loved one's ashes was mentioned, but was never talked about again and wasn't listed in the final item list. They either took few notes or didn't share them, so I constantly had to re-explain everything. Get a CRM or something guys, come on. Our loved one's non-embalmed, pre-cremation visitation, which was delayed until a week after her passing, was punctuated by the sound of laughing employees, cutting up about something right outside of the door. If it wasn't due to our spend, it was due to incompetence, and neither is acceptable. What we requested was exactly what our loved one wanted, plus *extras* we chose to add. Our family was provided with a list of providers who would have completed her wishes without problem, but we chose this business because we have had many dealings with them in the past, and hoped a corporate experience would make things easier for us. This place, and any with "Dignity" branding, is part of a corporation called SCI. They buy up independent locations and keep their names, and according to a watchdog study a few years ago (as reported on by CBS), have a large portion of the market while charging more on average than their competitors. SCI, and the industry as a whole, thrives off of two things: pre-paying for services and upselling. More folks are opting for cremation over burial, which gives them less upsell opportunities. They make up for this by offering catering, decoration services, or monogrammed pocketknives. My point? If my experience is anything to go by, you're paying more for subpar treatment from people who are more interested in maximizing revenue than honoring their commitments in a timely manner. Protip: Their prices are not listed on their site, but they are legally obligated to provide them over the phone. You do not have to go with the first option you research. If you're spending $15k or more, are paying upfront, and need them to do everything for you, maybe you'll have a better experience. If you're relying on life insurance, are on a limited budget, and can do (or get family to do) some of the legwork (ordering flowers, making a tribute video, getting booklets printed), then look elsewhere.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent. With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

The best service and price around Tennessee. Thanks for…read moreserving the community whith honesty and kindness always.

I was in town from California and my father passed away. I have never had to deal with anything…read morelike this before and Gerald and J.J. were just so helpful and caring. They helped guide me through the whole process of getting the death certificate and having my father's remains interned at the VA cemetery. They took great care and respect from receiving the body, setting up a small viewing, and getting the cremated remains to me. They were very upfront with their fees and went above and beyond with their execution of services. I will be forever grateful for everything they did for me during one of the most difficult times in my life.

Very nice, smaller sized cemetery with a helpful staff who directed me the the Johnny & June burial…read moresite. Mother Mabelle Carter and her sisters were right next to them. Merle Kilgore was close by, very well laid-out and easy to find.

Pilgrims to this hallowed, hill-top cemetery need only drive a few minutes outside Nashville…read moreproper. Though not well signed from the road, the staff at the funeral home are friendly and patient when directing your driving. All are welcome, regardless of dress and without pretense, to enter the office for walking directions and general info. Whether you are here to see the grave of Johnny Cash and family, one of the many other musician here, or to visit a deceased loved one you will find a relatively quiet venue for thought and remembrance.

Madison Funeral Home is in a great white building with a warm feeling. The funeral directors and…read morestaff are very helpful and strive to give the best service possible. The chapel is large with plenty of room for everyone and has other areas available for food or to talk with loved ones. They want to please the family during their time of grief and provide the comfort of seeing their loved one last time before "going home" with peace and dignity.

From the owner: At Madison Funeral Home, we specialize in providing funeral and cremation services that are both…read moremeaningful and affordable. As a trusted funeral service and cremation provider, our mission is to create a comforting and peaceful environment where we can design personalized memorial services that truly celebrate the legacy of your loved ones. We are proud to be a leading funeral home in Madison, offering a unique combination of traditional funeral and cremation services. If you're looking for a funeral service that will honor your loved one in a truly meaningful way, Madison Funeral Home is here for you.

I would like to thank the people at Tri Star Cremations for helping our family. They took the time…read moreto make shure we understood the process and answered every question, amd made sure that we were able to find the arrangementss that fit our family's needs. We got honest and caring treatment from all the crew at Tri Star, and would recommend their services to anyone considering cremarion for a loved one. Our family is happy that we were able to find a wonderful, affordable service that we were looking for. Ronnie Robbs

From the owner: Formerly TriStar Cremation. We are a local business that provides, simple, dignified and affordable…read morecremation to the entire Middle Tennessee area. We are fully licensed by the State of Tennessee, and we have more than 35 years of experience, serving the families in Nashville & Middle Tennessee. We offer affordable cremation with arrangements made in the comfort of your own home. Our people are here to walk you through the process and we own and operate our own crematories.

I lost my Dad in 2016 and never had to plan a funeral. The people that work here made such an…read moreeffort to help out in any way and made sure all my wishes and needs were met. Last month sadly I lost my Mom. I can not say enough positive things about they helped me again through this process. They are so kind and so helpful. They truly care about you and your love ones. Bless them.

These folks are outstanding. Our mother passed unexpectedly and we were in terrible shock and…read moremourning and had no clue now to prepare the proper memorial service. Chuck Ramsay and his team were extraordinarily kind, helpful and professional and gave us all the right tools to ensure a beautiful memorial for my mother. Thank you Woodfin....you made the most difficult time in our lives easier and we are so grateful!

I want to extend my deepest gratitude to Jason Quesenberry for the incredible compassion and…read moreprofessionalism he showed during one of the most difficult times of our lives. From the very beginning, Jason was kind, patient and respectful, guiding us through the process of my mother's cremation with genuine care. He made sure every detail was handled smoothly and with dignity which brought us so much peace during a time of sadness and uncertainty. Jason's calm presence and thoughtful communication made all the difference and we felt truly supported every step of the way. Thank you, Jason for your kindness and for honoring my mother with such respect. Our family will always be grateful..