I started PT in early Oct. The therapist was very good, but what was better was the front staff. They remembered each name of the waiting patients and greeted with such warmth and caring and kindness.
There was a special girl, Karli Williams in particular. She was incredible. Super high energy, and it came from within. When I walked in she would smile with love and make u feel like u wanted to come here. Like it was home. Then the few times that I need to change my appointment; she called other patients to see if they were able and comfortable to switch around. To accommodate me. So that means that she would so the same for others.
She was the nicest, sweetest front person who greets that i have ever encountered in my life. I am 68 so I have had many experiences with front office receptionist. Never have I met anyone like her. Then I find she is leaving. I was floored... How could she be leaving when she is the root of the front??
I am not sure of the circumstances, but I believe it is from higher up. Well to u higher up people, u will be so sorry for her leaving. She should be managerial position. Your loss!!!!
She knows how to work with people and always with a smile. U truly made the worst business decision in your life. So, I will not be returning as many others because of your poor decisions to let a fantastic employee go. I am a business woman. It doesnt happen often that u find someone who cares and tries to help the customers/clients/patients. Bad u. Stupid u. And she will go on to find an appreciative employer. read more