I absolutely loved our experience at this Orthopedic Hospital. What an amazing experience. The…read morestaff is super nice and friendly. Checking in was immediately and we didn't experience a long wait time. I may have waited for five minutes, if that! The doctors were professional and patient with my teenage son. Top notch experience and I highly recommend this establishment.

I had Carpel Tunnel surgery and my husband had Rotator Cuff surgery as outpatients at the surgical…read morefacility. We had different Dr.'s but both were very knowledgeable and capable. Nursing staff was great. The office staff is very pleasant and will let you know if your appointment will be delayed. I trust them for any orthopedic problem that pops up.

The therapist is good, belling is a bit slack, they sent me a bill after one year for$38.read more

I would like to bring this issue to the attention of the Company management to ensure they are…read moreaware of the behavior exhibited by their staff and to highlight the significance of upholding quality standards and proper licensing. This pertains to an unfortunate encounter with a staff member on Thursday, September 20, 2024, specifically with a therapist named "Alek or Alexis." It is important to note that the front desk staff were present during my visit and were aware of the comments made. Upon my return to address the situation, one of the staff members promptly defended him. The individual receiving treatment is my mother, who was referred for physical therapy by her physician. Initially, we had the pleasure of working with a therapist named "Victoria", who was outstanding--professional, empathetic, and highly skilled. She inspired hope in us, and we eagerly anticipated our sessions. Regrettably, she has since departed. Subsequently, we began sessions with Alek, who, from the very beginning, made several discouraging comments, including: 1. Questioning our presence in therapy. 2. Indicating that my mother's evaluation suggested she was unlikely to improve, thereby questioning our reasons for attending. 3. Stating that this is not a gym for entertainment, implying that if we wanted that, we could go to a gym, and making remarks about individuals attempting to exploit the system for no valid reason. I was taken aback by his rudeness, as it felt as though he was accusing us of dishonesty and trying to take advantage of the system. I was shocked that he spent the entire hour of our first interaction merely reiterating why we were there. It felt as though he was suggesting we should leave. Engaging with him became increasingly intimidating, as he made me feel like a liar and that we had no right to be there. The reality is that he seemed disinterested in working with my mother, preferring instead to handle only straightforward cases where he could simply direct patients without much effort. 4. He indicated that if we did not attend sessions at least twice a week, we would face removal from the program, a statement the front desk staff later clarified as inaccurate. 5. In the second session, he made an inappropriate remark regarding my mother taking an extended time in the restroom, plus he mentioned that she likes to talk suggesting that she was doing that to avoid exercising. I would like to respond to that by saying that if he truly possessed the experience he claimed, he should know how to gently and respectfully redirect her conversation to encourage her to continue exercising as she is a senior person. 6. He stated that he found it challenging to work with her due to her slower pace compared to other seniors, plus safety issue, suggesting he was overwhelmed with patients and needed to focus on those who could keep up. It seemed as though we were being encouraged to leave the office because of his reluctance to assist my mother, as he provided various justifications related to our attendance. I shared my work obligations and emphasized that I am her primary caregiver. After discussing with the front desk staff, I discovered that the assertions regarding removal from the program for missed sessions were baseless. We eventually scheduled appointment requesting another therapist who have experience and knowledge, not bothered by patient and select what he/she want. I never see such a thing, I even asked about such behavior, no one agreed. My advice if you want to work in a field in the medical industry you need to be patient and passionate, it is not all about money. It is important to address the front desk staff regarding the situation with Alex as they seemed to be defending him. It appears that rather than offering assistance, he was more focused on expelling us from the premises. We expect to be treated with respect as clients, especially in a business context. We are not here to deceive or seek entertainment; this experience has been quite disheartening and has left us in disbelief. It is truly unfortunate and disappointing.

Today was my first visit, so time will tell with the effectiveness long term, but I am so impressed…read morewith my physical therapist, Andy. He was very knowledgeable and definitely spent a lot of time at this first appointment diagnosing the injury. He showed me what he thought were the root issues, without having an MRI and sent me through a litany of exercises to work on the problem. Then had a print out with everything I did to continue working on, and what to expect. He was kind, attentive and I left feeling very positive. I've been to a physical therapist before several years ago, and while that was also a positive experience; in comparison, I feel like Andy had more anatomical knowledge and experience.

I a resident of Houston, Texas. I would like to bring this issue to the attention of the Company…read moremanagement to ensure they are aware of the behavior exhibited by their staff and to highlight the significance of upholding quality standards and proper licensing. This pertains to an unfortunate encounter with a staff member on Thursday, September 20, 2024, specifically with a therapist named "Alek or Alexis." It is important to note that the front desk staff were present during my visit and were aware of the comments made. Upon my return to address the situation, one of the staff members promptly defended him. The individual receiving treatment is my mother, who was referred for physical therapy by her physician. Initially, we had the pleasure of working with a therapist named "Victoria", who was outstanding--professional, empathetic, and highly skilled. She inspired hope in us, and we eagerly anticipated our sessions. Regrettably, she has since departed. Subsequently, we began sessions with Alek, who, from the very beginning, made several discouraging comments, including: 1. Questioning our presence in therapy. 2. Indicating that my mother's evaluation suggested she was unlikely to improve, thereby questioning our reasons for attending. 3. Stating that this is not a gym for entertainment, implying that if we wanted that, we could go to a gym, and making remarks about individuals attempting to exploit the system for no valid reason. I was taken aback by his rudeness, as it felt as though he was accusing us of dishonesty and trying to take advantage of the system. I was shocked that he spent the entire hour of our first interaction merely reiterating why we were there. It felt as though he was suggesting we should leave. Engaging with him became increasingly intimidating, as he made me feel like a liar and that we had no right to be there. The reality is that he seemed disinterested in working with my mother, preferring instead to handle only straightforward cases where he could simply direct patients without much effort. 4. He indicated that if we did not attend sessions at least twice a week, we would face removal from the program, a statement the front desk staff later clarified as inaccurate. 5. In the second session, he made an inappropriate remark regarding my mother taking an extended time in the restroom, plus he mentioned that she likes to talk suggesting that she was doing that to avoid exercising. I would like to respond to that by saying that if he truly possessed the experience he claimed, he should know how to gently and respectfully redirect her conversation to encourage her to continue exercising as she is a senior person. 6. He stated that he found it challenging to work with her due to her slower pace compared to other seniors, plus safety issue, suggesting he was overwhelmed with patients and needed to focus on those who could keep up. It seemed as though we were being encouraged to leave the office because of his reluctance to assist my mother, as he provided various justifications related to our attendance. I shared my work obligations and emphasized that I am her primary caregiver. After discussing with the front desk staff, I discovered that the assertions regarding removal from the program for missed sessions were baseless. We eventually scheduled appointment requesting another therapist who have experience and knowledge, not bothered by patient and select what he/she want. I never see such a thing, I even asked about such behavior, no one agreed. My advice if you want to work in a field in the medical industry you need to be patient and passionate, it is not all about money. It is important to address the front desk staff regarding the situation with Alex as they seemed to be defending him. It appears that rather than offering assistance, he was more focused on expelling us from the premises. We expect to be treated with respect as clients, especially in a business context. We are not here to deceive or seek entertainment; this experience has been quite disheartening and has left us in disbelief. It is truly unfortunate and disappointing.

Meredith is the most compassionate, genuine and truly caring physical therapist that has worked…read morewith me. She is a Dr. of Physical Therapy which makes her incredibly knowledgeable in her field. I have worked with other therapists in the past and found that in a 1 hour appointment you may get 20 minutes of one on one time, if you are lucky, which can extend the healing process. Working with Meredith, I get her full attention for the hour and the convenience of her coming to my home. She has designed a unique daily exercise plan using what bands etc. I have so no need to spend additional money. I had never used "Cupping" but have found that it is helpful as part of my treatment and Meridith is very knowledgeable at using this method. I highly recommend Meredith if you are in need of physical therapy.

From the owner: Unlike most physical therapy clinics, our "clinic" is your normal environment. AdaPT will come to…read moreyour home gym, your back yard, even your office, in order to better help you restore your motion, mobility, and function. Why not rehabilitate in the same environment that you normally work out in? Virtual treatments are currently available for Texas residents due to current pandemic.

The staff and a doctor which was Dr. Roberts are very friendly and make you feel comfortable being…read morethere just awesome people. I recommend this place of business as 100% awesome.

If I can rate this center 0 stars I would . Horrible customer service. When making an appointment…read moreat this location ASK what pavilion and floor . On top of my appointment being canceled, no one seems to pick up the phone after lunch time .

i had first become aware of Encompass when a friend of mine went there after heart surgery in 2016…read more When I was set up for bilateral mastectomies', I lobbied to go here rather than home with no help, and got accepted. They help me get reconditioned, strengthened my arthritic hands, and walk with a walker. I'm home now, and feel I can cope (even with the 2/15 to 2/16 power outages. Juniper, PT and Michelle(s) OT were great therapists. The group classes pt & ot where great. Brenda and Nakia were great nurses. Despite being short staffed, they gave me the care I needed. I did end up gaining 10 pounds in 2 weeks, which I will try to get off. The food was good and plentiful.

I had a very disappointing experience at this facility. The staff I dealt with Martha, Sherry were…read moreunprofessional and difficult to work with .Communication was poor, and I often felt ignored or not taken seriously. The nurse were especially disappointing They lacked attentiveness and compassion ,which made an already stressful situation even worse and same with the doctors, Which are not doctors, Overall , I would not recommend this facility at all , THE WORST PLACE TO EVER TAKE YOUR LOVE ONE, The only person who care was the WOUND CARE NURSE she is the best

I recently completed observation hours for OT school at the Team approach. So I witnessed first…read morehand the relationship of the therapists and the staff with each other and their clients as well as their client's parents. I could not recommend this therapy center more. All of the therapist genuinely love what they do and are absolutely amazing with the people they are helping. They care about these families and go above and beyond when providing therapy. Everyone works so well together and supports each other, it's a very loving, accepting, and encouraging environment. All the children I saw in my 2 weeks at this center were happy to be there, they wanted to "play" with their therapists and you could tell this was more than a job or a work relationship between them. The progress that has been seen with all the clients I observed was so fun and encouraging to hear about and to witness. I left the Team Approach even more excited about the OT path that I am on and hope to one day be able to be part of something this amazing.

From the owner: Pediatric Therapy Physical Therapy…read moreOccupational Therapy Speech Therapy Aquatic Therapy Feeding Therapy

Therapists are great, company not so much. Bought a special pack and they scheduled all of them…read morewith me at time of purchase. Then refused to honor the last prepaid massage.l because they were unaware of the different packages/pricing their own business offered.

Tonight I was able to get an appointment for a last minute massage. My Past appointments have been…read morewith Ivan and tonight my appointment was with Myra. Both Ivan & Myra are outstanding Massage Therapist. You will receive a 5 Massage.

Our loved one was transferred to the Kindred Northwest location over a week ago and is currently in…read moreICU. We arrived here with known lung issues, expecting the Doctors to continue treatment while also communicating some kind of current status and plan for care. Unfortunately, not the case. After discussing the issue with several different leaders and asking for a plan, they had none. We then requested CT scans, the Lung Doctor saw the results and recommended antibiotics. However, the Infectious Control Doctor reviewed the scan and noticed mucous plugs. Why didn't the lung expert notice the plugs? Why did we have to advocate so hard to get an updated status of her lungs and request tests? Why were they not continuing her care based off the discharge paperwork from the previous hospital? This is disappointing considering we are talking about someone health who can't speak for themselves. Where did the transition communication breakdown from one facility to another? I feel bad for those that don't have anyone to speak up on their behalf. It wasn't like we didn't do our research before choosing this facility, Not the experience we were expecting.

This place has been a Blessing to my family. My dad received the best Acute care from the Drs,…read moreNurses and Staff. Ms Shelita Oshodi has been absolute best. She saw us on our 2nd day. She welcomed us and made us feel we were in the right place for dad. THANK YOU MS SHELITA Nurses Roosevelt, Mery, Bona, Omar, Regina, Maritza and Danyell YOU ALL TREATED my dad with absolute care. Thank you so much. We are eternally grateful to have you part of our journey. Respiratory Team. You were all caring and wonderful to my dad.