Let me say i have been to most dealerships in gulfport, biloxi and diberville in the past few…read moreyears. All of them made me wish i never nèeded to buy another car. Typical sleezy tactics and hated my purchase before i ever left the dealership. This one was the polar opposite. From the time i walked in to the time i left, i was treated with respect and courtesy. Brandon was my salesman and he went above and beyond to make sure i was taken care of. They didnt waste my time or try to play games. I would recommend them to anyone with the utmost confidence. When i need to shop for a car in the future i will go here first. Out of the 20 plus cars i have purchased in my life, this is the first time I can truly say I had a great and fair experience. Thank you J Allen toyota for being different than all the rest.

Me and my husband recently traded in our vehicle and Hannah was SO amazing throughout the whole…read moreentire process. She was extremely helpful and patient! We appreciate her willingness to get us easily in and out of the door. We definitely recommend her as your next salesperson! Very professional and welcoming! Give that woman A RAISE!!

Great vehicle great people thanks Scott and Debra. We were looking for our last truck and we got…read moreit.! Highly recommend!!

Another purchase. My go to used car dealer. The Hancock's stand behind their autos. Pleasant no…read morehassle transaction. Good honest folks.

I brought my truck in because the radio kept cutting out. Nissan diagnosed it as a faulty unit that…read moreneeded to be replaced, but said my extended warranty company needed to send an adjuster to verify the issue first. When the adjuster arrived, Nissan claimed they couldn't duplicate the problem. So I take the truck home -- and surprise -- it immediately does it again on the drive back. I call and they tell me to bring it back in and they won't charge another diagnostic fee. I also explained exactly how to duplicate the issue so they'd be ready when the adjuster came again. I check in the next day and they tell me they were able to duplicate the problem, and they're just waiting to show the adjuster. But when the adjuster actually shows up the following day, suddenly the issue "can't be duplicated" again -- and now the service rep tells me it's probably just my phone. Well, it's not. It does the same thing with my wife's phone too -- and again, they previously told me they saw the issue themselves. Total waste of time and zero accountability. I'll gladly drive farther to another Nissan dealership before I bring my vehicle back to this one. Absolutely unacceptable service.

Best customer service and special order support…read more Outstanding attention to details and professional demeaner to ensure you receive the correct part for your Nissan! Ms. Charlene Martin Inventory Manager

Got the EXACT truck that I wanted after 6mo of shopping around for a 1794 Edition Tundra. There…read morewere a few hiccups in the process but the sales manager made everything right and after owning my truck for a couple of months I still get pumped every time I crank it up. It's just an AWESOME truck. Staff is friendly and capable. Location is spotless inside and out. The free gourmet coffee machine is a pleasant touch. I personally can't think of much that is missing. Sent my parents over for a new Ridgeline but they shop around endlessly for the best deals like I do so if they don't buy it here it's because they found it for a dollar cheaper somewhere else lol.

terrible!!!! do not buy from this dealership! they downplayed the car fax report, lied to me about…read morefixing my car and now i'm being ignored!!!!! i had to take the car back hours after i purchased it and it's still not fixed!!!! i repeat, don't ever buy from this dealership! i should have followed my first mind!!! but if my car isn't fixed, i will be suing with a consumer law lawyer!

I have come here multiple times for car service or auto parts. I appreciate that they take the time…read moreto print pictures and show me exactly what parts they have available and what the price is. At times, it can be expensive, but it is the original, great quality part. They also have a nice waiting area stocked with snacks, water and coffee for you to wait for your car to come service. They also are great with diagnostics and will not proceed with service until giving you a quote and you authorizing the service to get done.

Service Dept took 5 1/2 weeks to diagnose an engine issue that should taken a couple hours…read more Promised updates and callbacks not made, lots of excuses. Said it was normal business, so normal they fired the service manager handling my vehicle. Won't buy ford again or frequent this service department. Unacceptable and outrageous. Zero stars if possible.

The Exclusive Auto Brokers staff is outstanding! They worked hard to get financing and treated me…read morelike a king. I couldn't have had a better experience with a dealership! Their selection of top notch vehicles is great and they had exactly what I needed. When I need another ride Exclusive will definitely be my first choice and I will tell all my friends to check them out! Thanks!

Sean was supper helpful during the process. Jeff is super knowledgeable and there to help with any…read morequestions you may have. Recommend

Again, they continue to disappoint…read more We are a one car family. My husband has spent 9 hours so far between 2 visits and the problem persists. Today the " next part" is in. They are demanding that we leave our only vehicle with no loaner. If not we wait all day this time. I'm sorry ... what is the problem. Do not buy your vehicle here is you like good service. From purchase until now I am disappointed in this company.

TERRIBLE SERVICE AND SUSPICION OF FRAUD. My business, Corrected Mobility LLC, used this…read moredealership's services, and it was hands down the absolute WORST experience I have ever had. I had a van repaired there, which then broke down less than a week later. I towed the van back there on May 22, only AFTER which I was informed that it needed a part replaced that was out of stock, and they had no idea when it would be restocked. The van had been in that shop until June 8, when I noticed fraudulent charges on one of my business debit cards from DoorDash amounting to hundreds of dollars. I had already planned on stopping by the dealership to grab some tools I had left in the van, upon which I noticed that the van's gas card was still in the van sitting in plain sight. This was the same card that was being fraudulently charged. I immediately informed the service manager and one of their technicians about this, in addition to inquiring about the part the van needed (still no ETA). I had my warehouse manager call the next day and explain that we planned to tow my van to another shop, and I was told that it would be okay. Then, AS THE TOW TRUCK SHOWED UP, the service manager suddenly informed me that I could not tow MY van because I had to pay for the part they ordered, which MIRACULOUSLY was available as soon as we attempted to sever our business relationship with them. After the back and forth with everybody, I was finally allowed to move my van, and since then have not received any word from the dealership or GM, who I was told would contact me.(Which is absolutely unnecessary at this point, because I will NEVER be back or recommend this company to anyone.) Update - Van has been fixed by Mandel's in D'Iberville, and cost me about $600 less.

I prchased a vehicle from this location on March 29th 2016. I'm a single mom, and was struggling at…read morethe time, due to my vehicle breaking down. After running my credit, they informed me, that I had no chance of ever getting financed at a big dealership for a vehicle. But, they could approve me for a 2010 Nissan Versa with 130k miles for $367.00 month, since they do in-house financing. Feeling leary, I signed my life away, due to desperation. After all, they said my credit was SO horrible, they were the only choice I had. I didn't even get to test drive the vehicle before signing the paperwork. I drove it home, and after parking it in my driveway, I noticed the front bumper wasnt completely connected to the frame. As I looked closer, I realized it was being held on by paper clips.     Since it was late at night, and they were already closed, I couldn't do anything about it. As I drove back to Nuway first thing in the morning, the check engine light came on, and it completely broke down on hwy 49. I was literally bawling at this point. I told them about the bumper, check engine light, it breaking down in the middle of the highway with two children.   They had the audacity to tell me (after ripping me off) "good luck proving it, there's no lemon law in the state of Mississippi." I begged them to allow me to surrender the vehicle, and get out of the contract. I didn't even have it for 10 hours.They refused. I called their financing company Credit Acceptance, and their legal team at 1 800-634-1506 explaining the situation again, begging to surrender it. I got the run around for about 6 months. They eventually repoed it, filed a judgement, ruined my credit, and now it'll take years for my credit score to recover. What makes me feel even more embarrassed is the next day I went to Pat Peck, and was approved for a 2016 Nissan Versa with only 4 miles for $304.00 a month. My credit wasn't THAT horrible...  However it is now!!    I feel like I was taken advantage of. Albeit it was partly due to my own ignorance. Live and learn.. Point is... This was the worst, and I mean absolute worst service I've ever received in my entire life. They're straight up crooks, that will put you in an upside down loan, for a lemon.   I wish I would have read the reviews on Google before I ever went to their car lot. Because, the vast majority of reviews were from people dealing with the same situation that I was.             Shame on you for doing such bad business, and taking advantage of low income single mothers. Dont ever go here!!!! Read reviews, and know your credit score!!!

Terrible employer, doesn't follow OSHA regulations, boss is always absent. HR rep is extremely rude…read moreand unprofessional. Constantly putting more work on the employees because boss is gone. They get a one star because the Sales Rep are good people, but the other are just bad individuals.

Great service, fairly reasonable prices (especially for a dealer). They do a good job of inspecting…read moreyour car and allowing you to choose the direction you want to take. I'm a repeat customer.

bad, do yourself a favor and do not expose your vehicle to this people. they are very incompetent…read moreand rude. I found Wendy's thrash in my car after I pick it up, and even worse my fuse cover when missing and they couldn't take responsibility for it.

5 stars for LUKE and 0 stars for Jason. We had an appointment with Jason for an oil change at Ford…read moreEstabrook. When we arrived there, the man in the first front desk, he asked what was I getting done today and I told him I was scheduled with Jason to get an oil change and I know Jason heard me because his desk is the one next to the man. Jason was busy with two other people and he was not following Covid regulations. He didn't wear a mask talking to the people before me and didn't practice social distancing either but then he saw me wearing a mask and then wore a mask when he was around me. I waited for a good 20 minutes until Luke came by and helped me. He was very sweet and extremely helpful. Luke just got finished helping a customer and approached us quickly so we didn't have to stand around for too long. We saw Jason just roaming around and not doing anything and Luke said he will help us instead with the oil change. We were so glad that Luke has so much great customer service and Jason wasn't the ideal the person to be speaking with next time we're in to service our car. Great job Luke! Had to edit my review. I just looked at my app and it says I have 9% oil life left and it was updated 17 Hours ago. Ford Estabrook didn't even change the oil out my car and I have to waste more gas to go back there to get it done right. I paid $54 for a oil change here& they didn't do squat to my car. WTF.