wanted to take a moment to recognize Alden, the front desk supervisor, who truly went above and…read morebeyond on our last night. We were visiting to celebrate our anniversary, and I'll admit I was initially disappointed with our room at check-in. We stay at Marriott properties frequently, and I had hoped for a little something special for the occasion, but unfortunately, no upgrade was available. However, Alden really turned things around for us. On our final night, he arranged for us to move into a beautiful suite, which was such a thoughtful gesture and made our anniversary trip feel special. While I wish our stay had started that way, I genuinely appreciate Alden's effort to make things right. His kindness and attention to guest satisfaction did not go unnoticed. Thank you, Alden!

Super elegant, super welcoming, and greatly located. This hotel is very close to many touristic…read moreplaces in Chattanooga, such as the aquarium, the theater or the museum. The view is incredible and people are very friendly. Only watch out is that the bed is very sturdy and pillows way to fluffy/thick, which is an awful combination of you are a side sleeper.

We stayed at Rock Spring Resort for a break on a long drive home. The event center was a perfect…read morebreak to give us lots of space (compared to hours of driving in the car) and the kids had a blast in the arcade tree house. Kicking back to watch a movie on the big screen and enjoy the already set up popcorn (the kids LOVED the popcorn machine) was exactly what we needed! Asked the owner for an air purifier to add some white noise (along with the provided white noise machine) since we are all used to sleeping with them at home, and within minutes one was delivered to us, couldn't have asked for better night.

We had a tremendous time with our stay at the Resort! Our family enjoyed the arcade treehouse and…read moreall the extra amenities! A very enjoyable time! We highly recommend!!

Thank you for an amazing stay. The staff was absolutely wonderful. Harrison, Mark were beyond…read moreamazing. I can't say enough kind words for how well they treated me. Paige, Lucy, Milton, and the couple other front staff that helped were so sweet and helpful. I'm thankful for my time spent. I cannot wait to come back and also recommend this hotel to all my friends and family back home. If I didn't live so far from here I'd be here more often. The room was beautiful the bed comfy. The tub was a wonderful delight. The food in the dining area was delicious. I loved it. Blueberry scone. Mmm. Also they don't have room mini fridges but it was okay because they kept my milk and medicine cold for me. Thank you.

We thought we were going to a quaint little B&B type hotel in Chattanooga…read more What we got was an old rundown hotel, with minimal services, bare rooms and extremely noisy. We didn't get the room we paid for and when I said something, she said, that room was blocked off and I mentioned Marriott, her response was "We are not a Marriott, we just let you earn points". She did call around 10:00pm, while we were in bed, and said she could move us to a bigger room. We were already sleeping . The room we got was extremely dark, with old furniture and paint chipping. The bartender in the bar, said he cold make anything, then didn't have what I wanted. Gave me a substitute liquor, which was not even close and made me sick. The continental breakfast was scones, packets of oatmeal, some fruit and some dry cereal. Bad Coffee and 10 tea bags, none of which I would ever drink. They consider this an artsy boutique type of hotel, I felt like we were on "Skid Row". Marriott should cut ties!!!

Our visit was okay. Property is older somewhat updated especially in the bathroom. Was clean but…read morehad a musty smell. Had to get with the front desk for some Lysol spray. Explanation was room hadn't been used for a few days. Bed was comfortable. Difficult to adjust room temp as the unit was too warm no matter how low I adjusted the thermostat. Bathroom was nice. Breakfast was excellent with the usual hot bar and ready made oatmeal. Parking was convenient. Elevator was creaky and slow. Nice people at front desk.

Third time at this location with group. Very poor breakfast-cold, low quality, food. Roaches in…read moreseveral rooms. No coffee in breakfast lobby several times. Never received replacement hand towels or coffee cups in room after first night. Several in our party had negative experiences. Competitor next door was a much better experience for others in our group. Very disappointed in Hilton and I will not stay here again.

We stayed elsewhere else but stopped by here and loved it. So beautiful. Great work out area and…read moreheated outdoor pool. Wish we had stayed here!!! Walkable to aquarium and lots od restaurants and shops. Very unusual elevator have to try and def look up. So neat. Loved roof top area ...food drinks vibe service. Def better than Iris rooftop. Food at roof top bar was good. Flavor was excellent but shrimp where seriously over cooked. Cocktails and service were excellent. I will say this hotel was more expensive but better. Get what you pay for

Sunny (front desk) is the best. The Westin Hotel is very nice and up to date. You will love the…read morerooms and bathrooms. The small amenities in the room are so thoughtful (slippers and robe) I would ask for an inside room as the highway noise is definitely heard. Lovely and fun bar on top of the hotel.

The place is located in a safe area and the staff were nice as well as helpful. The room was nice…read moreand there were plenty of good places to eat near by. The only down side is they charge for animals. I was traveling with my mother and her emotional support cat and they charged us $50. The other two hotels we stayed at did not charge us for the cat. I get it is policy, but $50 is a bit steep. Other than that I would stay here again if the opportunity arises.

I stayed overnight. The hotel was ready to find and conveniently close to the interstate. I…read moredidn't have any noise issue. The room doesn't have a microwave. Just a mini fridge, iron board and iron, hair dryer. Free parking and free Wi-Fi. The bathroom was nice. Complimentary Toiletries- Dove medium sized products (shampoo, conditioner, body wash, hand soap and lotion). The room had a wall thermostat. Quiet night for me. The bed wasn't that comfortable to me - felt a little lumpy but otherwise ok. I would recommend Cleanliness: the hotel looked very clean upon entry. The floor of my room could've been cleaned a little bit better but everything else was clean. Friendly staff: the guy that checked me in was patient and nice. The free staff members I ran into were nice and friendly too. Location: close to the interstate. Cracker barrel is within walking distance from the hotel. Breakfast: this was a disappointment. I was expecting the pancake dispenser, waffle maker, scrambled eggs and protein. That was not the case. It was more of a complimentary grab-and-go breakfast. They had some fresh fruit, yogurt, granola bars, cereal cups, oatmeal cups, coffee, egg muffins wrapped individually and egg white omelets wrapped individually and the juice station. I didn't like the taste of the egg muffins. Thankfully Cracker Barrel is within walking distance of you desire a real breakfast. Parking and Wi-Fi: The hotel offers free parking and Wi-Fi 24-hour market: The hotel has a 24-hour market for everyday essentials

Within 5 minutes of settling into our room, I was grossed out. We arrived super late in the evening…read moreso I was not about to attempt to switch rooms. There was grease or oil stained all over my nightstand. There were crumbs/ debris all over the floor and bed frame. There were pubic hairs on the nightstand. Then I went into the bathroom and immediately noticed a curly and long black hair on the sink counter. Even though it was late, we wanted to sit in the lobby area and chill out. Surprisingly enough, it was much cleaner down there so we relaxed a little before heading to bed. We purchased some drinks from the market and watched television. The front desk person was super friendly, attentive, and nice. We also requested a late check out, which she was able to give us until noon. I wish I got her name because she went out of her way to check on us multiple times while watching tv, including offering us the remote. She was about 5'3", dirty blonde hair, late 40's/ early 50's, Caucasian. Unfortunately we did not make it to breakfast due to us sleeping until after breakfast hours. Shower time was not fun. When I was at the conditioning hair point, the shower floor was flooded. I had to turn off the water to wait for the water to slowly drain. It was a first since the shower had a long strip for a drain. Luckily housekeeping was not pounding on the door when I took a couple minutes longer than noon. The rooms definitely need some checking in on but the staff were nice.

Stopped for the night while traveling. Arrived late and staff was friendly and helpful. The…read morebreakfast before we left was standard hotel fair, but the area was clean. The room was clean.

Stopped at the Super 8 in Ringgold, GA for a quick overnight stay -- just a place to sleep, nothing…read moremore. The room did its job but had several issues: the chairs and floors were dirty, and I found a silverfish in the bathroom. The bed was decent enough for the night, but overall, the place could use a serious deep clean. The "free breakfast" was also pretty sad -- not much variety and definitely not worth waking up early for. If you just need a quick crash spot off the highway, it'll do, but don't expect comfort or charm here.

I had a long drive and when I walked into was the worst room I've ever had. Just to sleep is pretty…read moreminimal exceptance. I had red and orange food or blood on my ceiling, my bed spread had many burn holes in it and there is a hole in the bathroom wall. If I posted pictures it would be against code in so many ways!

I just got to this hotel and it's not nice. I'm staying here for work, and when I checked in the…read morereceptionist told me the shuttle to work leaves at 5:30. I stated that the email I received said it leaves at 6. I suggested they communicate with my company in order to avoid confusion. Another receptionist walked up, and rudely said that they "just tell you what they tell us". I get to my room, and the first thing I notice is there are shoe marks ON THE CEILING! This made me start looking a little closer for other messed up stuff. Even though the room is nonsmoking, the blanket has cigarette holes in it. There are spiderwebs in the corners. The ceiling in the bathroom is peeling. The mirror hasn't been properly cleaned; it has streaks on it. The door isn't properly sealed; when the door is completely closed, there is a draft coming into the room.

New and improved I must say! They switched over to a Choice Hotel and it's great . Rooms were…read morerenovated and the staff is very customer friendly. Reasonable prices and the breakfast is awesome! 10/10 recommended

Rooms were clean and roomy. Quiet and staff were friendly. Will definitely come back when in town…read more. Will recommend them . Any one with a low sitting car will have to watch coming in and out of the entrance and exit was the only problem. The Buick Enclave sits up a little higher and still had to come in at a certain angle on entrance and exit.. Breakfast was good . Definitely. Take the time to stop at the battlefield and the visitor center when in area. If you don't mind the little drive check out the Railhead Station in 122 Gordon St Chickamauga GA , great food and service, was recommended by someone to is for good food.

Located along Lafayette, there is a large sign out front so it is easy to find. Be aware as you…read moreenter the parking lot the angle from the street is pretty steep. SUVs won't have any problem but some lower sedans and certainly sports cars may scrape at the entrance. We had made reservations online but did not find out until we checked in they were undergoing pretty extensive renovations. The lobby was blocked off and we had to use a courtesy phone to get the clerk's attention. She then came to a side window and completed the registration. She indicated the foyer we were currently in would be cleaned up by the next morning and they would have a limited breakfast available. This information should have been presented in the online registration portal to allow potential customers to make an informed decision as to whether they wanted to stay there, especially when there is another motel right next door. The room itself was nice. It was older but clean and had all the typical amenities anticipated. We were at the rear of the building so there was no road noise and the room was pretty quiet. The next morning the foyer area included only yogurt and packaged breakfast items. Again, this information was not available prior to booking and no price break was offered for the lack of the advertised breakfast option. This motel may be much improved when the renovations are complete, but potential customers staying during the renovations need to be told of the changes up front.