The opthalmologist? I saw both times was beyond rude and dismissive. The Doctors who actually…read moreperformed my cataract surgery were great. The initial examining Dr. was the person who was lacking in any skill communicating with any empathy or respect. It was that same Dr. who i saw about a chalazion who sent me to a plastic surgeon to do a routine treatment for it. Just did not want to deal with it.... the opthamologist i saw mext, different clinic, expressed that in 20 years of practicing she had never seen someone sent to plastic surgery ( no insurance coverage for that,). Live and learn. Much better treatment at Clarius, no problem, done in a flash.

Communication of my costs was very lacking. Was shocked when I arrived for my appt to find that I…read moreowed ~$1650 that day (was told it'd be about a $1,000) and another $300+ something afterwards. Following my surgery - AFTER - I was asked to sign a form saying that I understood what the costs "would" be! Screwy. No one apologized for their mistake. Supppose I couldn't cover the increase? Could easily happen to another senior - wait months for an appointment, only to have to cancel. And you're not allowed to drive yourself there, so you'd also have to call your friend or family member to bring you back home, all for nothing.

Wish they were in Michigan had the best care and doctors . Thank you so much and would highly…read morerecommend this facility

I took a friend to her 1:30 appointment. At 4:00, she was called back to an exam room. I…read morefollowed her down the hallway as I had been outside and just happened to walk in wondering WHAT was taking so long. As I entered the room (the door was not shut) the nurse or whomever she was, just rudely exclames, there were 3 emergencies! I just told the other nurse who had walked me to the room, "I worked for a doctor who had a 3 to 4 hour hold up every day due to "emergencies ".

Updating my review in honor of Women's history month. Let me start by saying this- this review will…read moreprobably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action).

Frames were titanium so she couldn't fix them by soldering but she did swap out the lenses to my…read moreformer frames which were almost identical. When I asked how much I owed, the proprietor just shrugged to say, nothing." How refreshing to see there are still folks like this in the world today. Great place!

My name was called, after waiting in two lines while 7-9 black clad assistants walked around…read morelooking busy. Granted, they were preventing close encounters but from being called and escorted to a room, not one word was said. No smiles because of masks but more reason for words. My initial encounter for this visit was a joke. I explained to the little tart at the desk what I wanted and He did not listen. I had called the day before to see if I needed an appointment and was sold NO the eye clinic is open just walk in. Not smart for a customer service person. I needed an eye exam for an Rx and ended up having to return to the same confusion the next day. The actual medical work was done efficiently, if not quickly. I watched a curly haired fellow at the desk take 1:45 seconds to straighten rubber bands on a pack of mail. Somehow this is not efficient. Some instruction need be added to the receptionist position, please.

He removed my cataract and put in a NEARSIGHTED IOL (intraocular lens) without asking me if that…read morewas what I wanted, forcing me to have to wear glasses or contacts just because of that one eye. I called him a couple of days after the surgery and he said well, let's wait and see. Then it was too late -- removing the IOL could have injured my retina. Drs have control over an important part of the rest of your life and should be respectful of what you want.

Excellent care from Dr. Lam, and staff members Jenny and Christina. Highly recommend them for all…read moredermatological needs, care, and prevention. Immaculately clean facility.

I have been a patient with Cascade for years and was excited for the opening of an Olympia…read morelocation. Dr. Lam and staff provide quality professional care. Highly recommend!

Good doctor but the staff can be astonishingly rude and unprofessional. I called to ask whether my…read moreannual checkup should occur before or after my treatment for prostate cancer and I kept having to repeat myself because the receptionist was having a personal conversation. She did not seem to want to bother with the question and I still do not know whether I got the right answer.

Dr. Robin Moore saved my life many years ago... by diagnosing something that went undetected, and…read moreun-diagnosed by many physicians before her. To summarize, in 1999 I was a 15 year old high school athlete. One day playing soccer, my vision disappeared for 5-10 minutes. This became a routine thing every 2-3 days, without any given trigger or correlation. I went to my family practice doctor, allergist, neurologist, ophthalmologist, and finally a neurosurgeon (too see if it was related to an eye issue I was born with). I was given many answers of what it "could" be.... Over a 2-3 year period, I tried 5-6 different medications, all with limited efficacy, and a plethora of side effects. Eventually I learned to deal with the issue, as the medications weren't worth the high cost, or side effects. Life was rough, but manageable (going blind every 2-3 days without warning). After a single visit with Dr. Robin Moore in 2004, she was able to help identify what was causing my visual issue. And more importantly, what was triggering the issue. I was able to change my habits, change my diet, and the issue has all but dissipated since. I have not seen Dr. Robin Moore since my single 2004 visit (I moved to LA after graduating UW), but I will soon visit her, to thank her. That one visit changed my life. I've told my story many times. I'm still very much in debt to her! And very much appreciate her help!

Great type of care in the facility. The quality of care was above and beyond. The office…read moreexperience was quick and efficient check in. The staff was very insightful and more than accommodating.

Today's IV infusion was disrupted by another patient taking a loud Teams call without earbuds. The…read moreentire room had to listen, making it hard to relax. This should be a calm, respectful environment. A simple policy requiring headphones or stepping out for calls would fix this. Where did common courtesy die? I'll tell you -- it was at the IV infusion center today.