Compassionate, understanding, approachable and the most personable doctor I have ever met. I went…read morein to talk to him about experiencing depression about 3 weeks ago. Something that I didn't feel comfortable enough talking to my oncologist about, or my family physician. They both have an air of arrogance and a "better-than" attitude... Anyway, so I tried this guy. I was unsure at first as I read his other review, but I wasn't drug seeking, I was desperate for help. It didn't matter to me what he did in the past, or what happened. What matter was getting the help I needed. The only drs that took my insurance had a wait of at least a month. So when I started calling around - most drs wouldn't accept self-pay if you have insurance!! Baton Rouge Clinic was the only other one I found and they wanted to charge 367$ just to walk in the door. That didn't include labs or anything else. I was astounded and desperate. So I decided to try what seems to be the only self pay dr in BR. He met me at his office. He is semi-retired. So no nurses or med assistants. This dr logs all of your vitals and info his self! I've never met a dr that does that! He weighs you himself, does medical history himself and does a short physical. No need to fill out endless paperwork! Yay! As soon as he asked why I was there. I unloaded. Tears and all. I was so comfortable, I felt like I was talking to a family member. It melted my heart and just cried tears of frustration, depression, and relief. I then felt his compassion in the way he spoke with me. He knew exactly my symptoms and started calling them out - he wanted to help me! I was so grateful! I just cannot express enough to give this guy a try! Even my husband just went to him this past week. Ignore the negative review and get off that conveyor belt of insurance sponsored health-care. This drs. rates are incredibly affordable. Definitely so grateful that I took this initial step and am building a relationship with a dr. like this. I recommend him to everybody I know and will continue to do so until he fully retires.

From the owner: Direct Primary Care practice with emphasis on wellness and promoting the optimal doctor-patient…read morerelationship through elimination of insurance and government regulation.

Dr. Arbour and his team are extremely professional and very accommodating. Dr. Arbour listens to…read moreyou and allows you to ask questions and he responds in a way that you can understand instead of talking "at you". We were seen, we were taken are of and now instead of sitting around waiting for a phone call we are able to go about our day without the anxiety we were carrying for 3 weeks. Thank you so much, we are truly blessed.

Had an appointment with Dr. Caroline Sowell at 1:00 PM. I arrived 15 min early as it's normally…read moreasked. At 1:10 I was brought to the back; much to my surprise, the back area was very dark including the examination room; only a few lights by the nurse station were on. Very dark, I had never been in a doctor's office so dark. In the examination room, the technician did the eye exam and put dilating drops in my eyes. She then left. At around 1:40, I Heard Dr. Sowell introduced herself to a patient in a room adjacent to mine which made me realize that it would take several more minutes to come see me. I had to pick up my grandson from school and realizing I'd be late if I would wait to see the doctor, I left. At around 2:10 I received a call from the technician asking me where I was which led me to believe that it wasn't until then that they went into the room where I was and find out I wasn't anymore. I explained the situation to her and she said that the doctor had a patient ahead of me and I had to wait for the drops to take effect, a fact I was not told, but she did tell me that I should've been told by the front people or I should've known. Not pleased with my first and last experience with Dr. Sowell.

Where to start? I was sent here by QTC for my VA disability rating increase due to exposure to…read moreasbestos in the military. NO ONE EVER ASKED FOR ID, DOB, my social NOTHING to verify the identity of the person coming to the appointment. The respiratory therapist was the only good professional person there. After rhat os was a down hill race. I was sent to get a chest x-ray across the building. The x-ray tech made me remove my bra in the x-ray room with the DOOR WIDE OPEN TO THE HALLWAY, and the tech standing right there watching me. As a veteran who suffers from PTSD linked to violent sexual trauma to say I was upset at having to remove my undergarments in an open hallway in front of a stranger is an serious understatement. Then as I was leaving the tech comes after me in the parking lot tellinge the x-rays we just took are no good and that we have to redo them. Again removing my undergarments in an OPEN hallway in front of a stranger!! I will never go back to this place! They will be lucky if I don't decide to sue the shit out of them.

I arrived early than my scheduled C&P exam and I sat in the lobby longer than I did with the…read moreMedical Assistant and the Doctor. The 3 people that I did come into contact with were either distracted by their ringing phones or each other. Seems like they did more excusing themselves out of the room we were in than anything.

I scheduled a new patient appointment online. No issues. I got text/email reminders about upcoming…read moreappt via MyChart because I was previously seen by another dr in the OLOL group. It rained the morning of my appt so traffic was heavier than normal. My appt time was 11:00. I made it at 10:54. The receptionist informed me that I needed to reschedule because new patients needed to arrive 15 minutes prior to the appt time and that I was already 10 minutes ( actually 9) late. Bummer. There were no patients in the waiting area so this kind of threw me off. Maybe they close early on Fridays. Not sure if I'd return.

From the owner: Cristen Crain earned her bachelor of science degree and master of science degree in nursing from…read moreSouthern University in Baton Rouge. She is a Board Certified Family Nurse Practitioner and has nearly 10 years of experience. Cristen felt called to be a NP because of the values instilled by her family, her faith and being part of a profession focused on helping others lead healthier and happier lives.