I'm extremely disappointed with my experience at Tita's Tailoring. If it were possible to give zero…read morestars, I would. I brought in three items (a scarf, a sweatshirt, and a pair of pajamas) to be embroidered for my honeymoon. I was very specific about the details--monogram placement, font, and even requested that my name be done in all lowercase. Unfortunately, every item was done incorrectly. The monogram on the scarf was placed upside down (so when worn, it read incorrectly), and both the sweatshirt and pajamas were embroidered in the wrong font and not in lowercase as requested. When I brought this to their attention, I was told the original items could not be corrected and would need to be replaced and re-embroidered. To their credit, they agreed to repurchase the items. However, when I returned to pick them up, none of the items had been embroidered at all--and the pajamas provided were not even the correct pair. At that point, I requested a refund for the embroidery services I never received. I was told the employee present was unable to process a refund. I had to insist on getting something in writing stating that I would be refunded, but I have little confidence this will actually happen. I've since filed a dispute with my bank. Between the repeated errors, lack of attention to detail, and inability to resolve the issue properly, this was an incredibly frustrating experience--especially given that these items were meant for a special occasion. I would not recommend this business based on my experience. The level of inaccuracy and lack of follow-through here is simply unacceptable.

I've debated writing this review for quite some time, as I truly love supporting local businesses…read moreand believe even if mistakes are made they are human and deserve second chances. I reached out via Yelp to schedule my wedding dress alterations in advance of my wedding date last September. The day I showed up I wasn't told in advance I needed heels and was told we couldn't proceed even though heels were actually available for this purpose, and nobody told me. The owner did reach out to me to come back and I had to reschedule for another two weeks later as I was already home at that point. I came back to set up alterations confirming that the hem would come up 3 inches to accommodate heels and for it to fit comfortably I would have to lose about 10 pounds. This was no issue. When I came back to try it on I'm not sure why (as it was never explained to me), but the straps were shortened in such a way as you can see in my photos that my breasts had no support and were flattened or the material moved depending on angle of photo. Not happy. They put in a zipper for the buttons which I was grateful for. I had several weeks prior to the day I needed to pick up scheduled as our wedding was out of state. When I showed up, it was not ready, not pressed and I had to wait while they finished. I'm glad I double checked it on my way out or I would've left the state without a dress that was done as I asked for a bustle that was not on the dress, even though I had asked for it and paid for everything in advance at the last appointment. I am not a picky person or hard to deal with when it comes to brides. We had a simple elopement and were very flexible with changes as they came. I find it beyond frustrating that for such a big event, and given the other amazing reviews (which is why I picked this business), that I had nothing but issues. The pricing was great, but Tim seemed to be the only person on the same page as me. This seems like a family business, so I was really bummed this didn't work out. As you can see in my photos, the stomach portion was still loose (with the ripples) and could've been taken in to fit more appropriately. The straps shouldn't have been taken done without the bra area being adjusted to support me. It's so hard to look at my wedding photos because the lack of care to my dress is so evident. The day of my elopement the bustle broke and a button came off of the zippered area. For this reason, unfortunately I would not return or recommend. I was hoping for a much better experience considering how important this was and how understanding I was working with this business despite all the issues that occurred.

My mom was a seamstress and I watched her do all my alterations, she learned as young woman in…read moreItaly, she made my sisters wedding gown, so I am aware of a quality hem! I paid $ 200 to have 4 slacks altered and 2 linen shirts. Sleeve shorten! They are such a mess 1 slack the inseam was all wrinkled had to throw them out ! The worst part is they did not even press the alterations, what ever was repaired at those prices should have been somewhat ironed ! It was awful I would not let her alter my dogs blankets, she ruined my slacks ! Think twice before going there for anything!

Having just returned from Florida and looking for a new tailor and cleaners I came upon Tita's in…read moreJohnston. OMG, I cannot tell you how happy I am with the front service and the dry cleaning, tailoring was exceptional. I had previously been using a place in Warwick that the prices had just gotten so insane. This was a very nice surprise. It is a family owned business and it runs beautifully. I'm there weekly.

Absolutely terrible experience! We were referred to this alteration place by another tailor who was…read morebooked up due to prom season. The women here are kind, but that's about the only good thing I can say. I honestly don't know if they're inexperienced or just have never worked with a Black woman's curves before, but not one, not two, but three of my dresses were completely botched. I also had a top altered and it came back lopsided. After the first round of alterations, the owner tried to gaslight me, saying they had only adjusted the strap for my burgundy dress (which was never the main issue). I initially asked for the sides to be taken in because the bust area was too big, but somehow, that got lost in translation. So I paid AGAIN, for all to be fixed and what I got back was even worse. Everything felt rushed, uneven, and downright sloppy. I bawled my eyes out because these dresses were meant for my birthday trip. The white dress? It was the most horrendous one, imagine the outline of Sarah Baartman on a modern-day garment. That's how distorted the shape was. Even after a third attempt, the seams were still crooked and the dress was unwearable. I'm now left dressless for my trip and out of money. If I could give this place zero stars, I would.

Dawt did the alterations for my daughter's wedding dress, my dress and my other daughter's…read morebridesmaid dress in September. Dawt is extremely professional and meticulous. The wedding dress came out perfect and the bustle stayed in place all night long. I would recommend her for any alterations, especially for important occasions.

Great Service and friendly atmosphere! They always greet you with a smile. They step over and…read moreabove to meet your needs. The tailoring is always neat and super!They even recommend a step up on styling.

I had them sew on military jacket sleeve patches and was very particular about their exact…read moreplacement. They did them perfectly. They've done excellent work on other items in the past and they were ready on time for pickup. Highly recommend them.

Dry cleaning and alterations completed in a timely manner. Good alterations advice. Friendly…read moreservice.

I have been a Marysia customer for both tailoring and dry cleaning for decades. Even though I now…read morelive an hour away, I'm still a customer. They are that good.

I needed my uniform brought up to date for a military burial of my Mom & Dad…read more I needed alterations ASAP. My chervons needed to be sewn on ( coat & shirt) My pants needed to be taken out, my belt was even to small and needed to be enlarged. They finished everything 3 days before the burial. Everything was perfect I couldn't have asked for more of a professional job. Thank You Staff Sargent TFutch

Been going for 10 years. Prices have gone up recently but still relatively Good prices for…read morecleaning. Have had a couple of issues through the years with damaged property with dry cleaning that was rectified. BUT this recent time they destroyed a button on multiple shirts of mine. So this was obviously from the cleaning process. They wanted me to pay for the replacement. Just because they put they aren't liable for damages on the ticket doesn't make it true, they still are. Fortunately for them buttons are negligible in costs and not worth anybody's time to take it to a legal level. They've lost a long time customer. Poor business practice.

Always professional and work is awesome I recommend this business to my friends and clientsread more

Give them a try !! Been there a few times already and we are very happy with their work and they…read moreare very reasonable ! I would definitely recommend them to anybody who needs any type of tailoring work done !!! ---- Linda & Joe Wahl

I brought in a brand-new (and quite expensive) dress for a small alteration -- just to adjust the…read morestring on top. I even marked the spot with a pin to make it clear. When I came back to pick it up, I was told, "That'll be $50." I was surprised and said, "That's a lot for a little string adjustment." The woman replied, "No, we shortened the length." They had clearly altered the wrong part of the dress. Instead of acknowledging the mistake, she insisted that I had asked them to shorten it. Then she said maybe I had changed my mind, so that I didn't have to pay. Unbelievable! I was shocked. They ruined my dress and then blamed me for their error. I love supporting small businesses, but not ones that don't take responsibility or listen to their customers, and clearly don't know what they are doing.

Good service! Reasonable price! Cash only - this will be my go-to place. Done in a week.read more