We have had plenty of problems with other car dealers over the years, but Sedano Lincoln, and specifically the customer service here convinced us that not all dealers are created equal. We purchased a Navigator Black label here last year, and were so happy with the service that we went back and got a Corsair hybrid. Our interactions with the salesperson Carlo and the manager Mike were superb, with them making sure we were completely happy with our purchase, and the whole process with them was white glove. Not only are you buying a luxury vehicle, but also luxury service and salesmanship. Such a classy joint! We even stop by to get our car washed and hang out in the Black Label room with a cup of Java. Highly recommended! read more

Sedano Lincoln's team is amazing. They worked to get me the best deal possible. Finance / sales and mgt got the deal done in record time Not stressful as most dealers. Thanks Lisa Peter and Mike. read more

Sedano Lincoln service Advisor Bryan is very professional in keeping our 2017 Lincoln Continental in tip top shape. He keeps me up to date if parts need ordering and when they arrive. He always ensure I get a loner vehicle if needed. Great job Bryan and all service employees! R, Anthony C. read more

It's been a nightmare to buy a car for a month every dealership from los Angeles to OC was a disaster experience till I contacted this place from first phone call I noticed they are professional I drove from Irvine to them (1:40mins drive) just to see a Navigator I meet Peter and Carlo they were sure pro and polite no pressure to sell I felt it's too good to be true because of other dealers experience but in this place they treat you like family from A To Z perfect and the Best they gave me a great deal I never buy a car this easy and STREES FREE I appreciate this group of professionals who helps me to buy my beautiful new car Sales Manager and Financial advisor too Peter Yonan Sales Consultant Carlo Martinez Sales Consultant Adrian Cordova Sales Manager Mike Anguiano Sales Manager Lisa Clark Finance Manager Special Thanks to Peter for all his help, THANKS YOU and GOD BLESS YOU ALL Highly Recommend you guys are THE BEST read more

Sedano Lincoln - Car Dealers Near Me - La Mesa, California

Took my car to Sedano Lincoln , as the transmission apparently needed to be replaced. I was having trouble getting ahold of my advisor, & between the 3rd party insurance & Sedano, nothing was progrtessing. I called & asked for the service manager. His name is Victor Torres & I had to leave him a message. When Victor finally called me back, he was in total defense mode & wouldn't even let me talk! He was such an ass!!!! He had the WORST customer service I have EVER encountered, especially from a manager! I will NEVER go back there again. However, I would like to mention, once I got my service advisor, Bryan on baord, he was nothing but a rock star & ended up being the key to getting my car fixed in as timely a manner as possible!!! He was wonderful! But his boss is an ASSHOLE!! read more

2022 Lincoln Nautilus The only good thing I can say about this dealer is that it gives me a loaner. Been in 3 times in the last year for oil pressure light coming on when driving for a few hours. The last time, one month ago, lost acceleration on the freeway. One month later no answer to the cause. Car returned with little gas( at least 1/2 tank) when taken in. Chip in windshield that was not there when taken to dealer. Denied seen on photo taken at delivery. Horrible service! read more

Knew nothing about Lincolns, just wanted a luxury SUV and called. Michael Drapeau and Brian Bernier couldn't have been better. No pressure, gave me the time I needed. I visited several times. they were always available. There were several others there that helped me as well and they were all professional. Ive been back to learn more of the tech items on the car and they have someone spend an hour with me teaching me. I would recommend this dealership. read more

I have just recently started to consider the Lincoln aviator and decided to go check them out. I think it was a bit of a perfect storm. The very first thing that really ruined the experience off the bat was that the salesman walked past me to find my husband. I was out of the car, already walking over to see a car. He walked past me and headed to our car where my husband was on a call and sitting with my kids. He waited there a few minutes before coming back to me to say "are you with that car?" I said yes. He followed up with, "oh ok I was waiting for your husband." This was one of those obnoxious sales moments but someone doesn't usually flat out and say it. This really bothered me and I made it clear that I AM the one buying the car and it would be in my name and my husband would have no say. Besides the obviously terrible start salesman was nice overall but was very new and didn't know the answer to several of the questions I had. I think there was some lack of experience. I could give more examples but I won't bother with so much. There seemed to be plenty of inventory. They had several Reserve and black label options but they didn't have or just didn't show the standard trim. I spoke with another person I believe above him when we went back in. I asked him directly, what am I missing? Why am I not wow'd. Maybe it was the lack of knowledge of the car from both myself and the original salesman but I felt like I was missing something. I felt like this new person began talking down to me. Things like, "our clients appreciate the brand alone" "our clients care less about the money and more about the experience" and "we're more about the experience then the technology." I found a few comments a little weird. I am fully aware that my, mom running around with little kids on a weekend attire, doesn't look great. I just felt like they thought I didn't have the money and that was the reason he made comments about their clients don't care about the money. Maybe this is why they didn't offer a water? Either way, if I'd been wow'd and had more reason to have liked the car, I would have taken it same day. I will be honest though, I'm sure my face reflected the annoyance I felt. I'm sure that wasn't helpful. Unfortunately, the overall experience was disappointing. I am planning to go to another Lincoln dealership and try again. I'm hoping it was the location I didn't like more than the car. I'm sorry, but don't assume that I need my husband to handle car shopping, I have always handled it for our household. I may have looked like a hot mess but I could have signed on the spot. I hope this helps management address some key issues. The customer service did not match the level that would be expected for the wealthy clientele they spoke about. read more

Had the pleasure of working with Barry Alves on the lease of a 2024 Aviator. Barry was excellent and made the deal happen. Extremely professional, attentive to detail, and an absolute joy to work with. We'll enjoy our new Aviator for the next 48 months and want to thank Barry and Lincoln for making it all happen! Jason and Melissa G. Kids give it a thumbs up too! read more

Sedano Lincoln - Happy customers - Car Dealers Near Me - La Mesa, California

Great super knowledgeable team who helped me land a great deal on a 2025 Nautilus (white with red interior, black label option). Sophia worked with us and our many technical, financial, and a few competitor insights as well. Sophia is smart and quick with the facts. Thanks again for making our first Lincoln purchase a walk in the park. ...and yes, its nickname will be CapNemo!! read more

Fleet Car Pick Up Sedano Lincoln was difficult to deal with, not responsive on phone calls and very unprofessional. I attempt to call the day before to ensure the paperwork was ready. I called Sergio 3 times and he had not taken care of anything nor reported back ever. They were not customer centric and refused to communicate, would not take or return phone calls and happy to let the customer sit for hours and wait with no idea how long they would have to be there. Our Driver was made to wait most of the day and spoken to unprofessionally and could over hear the local Sales Associates speaking in a condescending manner. Upon trying to call and see how much longer the Driver would have to wait, Enrique was unwilling to offer any assistance and just said there was no way to know. Completely unwilling to let me speak to a Manager when I asked. This was an extremely poor experience. read more

The people are extremely nice! Jennifer Hendricks in particular! I have used this dealership since moving to San Diego a few years ago from the midwest to service my Lincolns. The quality of service is always great and anytime I had a question or concern, the Sedano team went above and beyond to address it right away. I highly recommend them to anyone! read more

I wanted to let your staff know that my experience at that dealer has been horrible. The service department has had my car over a month. It has been a real strugle trying to get anybody to return my call for any updates. In the last 3 days I have left 4 messages including to the service manager Victor Torres . Which to me is a reflection of why his staff does not return calls. I asked him for a loaner from the very first day I left the car and his response was that he did not have anything available, but they would keep an eye for me. None of this has happened . My insurance has paid for all the service and I have no idea what is going on with my car. I will never recommend anybody to that Dealer even for service. I hope when somebody reads this I get a call. read more

Found the Lincoln I wanted online through Carfax.com. Best website ever for finding a car. Had an immediate response from Mr. Enrique Rodriguez. Arranged an appointment to see the car. Greeted by Mr. Rodriguez. Professionally dressed, friendly and knowledgeable. Took a test drive and then began the negotiation for price. Mr. Rodriguez stayed with us literally to the very end of the payment process. Wow! Took delivery the next day and Mr. Rodriguez spent over an hour showing us the features of the car and setting up the Lincoln app on our phones. This gentleman really gives Red Carpet service. In all our years we have never been so impressed with a dealership and a Sales Consultant!!!! Make sure to ask for Enrique if you visit Sedano Lincoln for a car! read more

Sedano Lincoln - Car Dealers Near Me - La Mesa, California

Me and my wife had been looking at cars a couple weeks and ultimately settled on a Lincoln MKC it's a great car and you can get used ones generally cheaper than most comparable automakers but with all the features heated and cooled seats leather everywhere comfortable sound system glass roof. Well we went to couple dealerships prior to Sedano Lincoln but prices at this time (2023) for a car are ridiculous. I saw RAV4s and Hondas used going for $35k with 70k miles and at the end it's still just an everyday Toyota or Honda. Ima ford guy and Lincoln's were on my list. When I saw few online I was drawn to the Lincoln MKC a taller car than a ford fusion which we previously had and we needed something easier for me and my wife to put our 2 year old in. I got in contact with Barry Alves online through the website and then couple of texts and calls later we set up a test drive. Barry is very knowledgeable and had answers for my questions and concerns I had towards purchasing a Lincoln. He helped with EVERYTHING! He helped and got what I wanted for my monthly payments. Most dealerships see a young couple come in and they always want to throw ad ons and fees adding what could potentially be another $8k on top of price. I never felt this with Sedano Lincoln to push that. Id highly recommend people to look more at Lincoln's and I would highly recommend to speak with salesman Barry Alves. Thank you Sedano Lincoln and especially Barry! read more

Sedano Lincoln - 2019 Lincoln MKC - Car Dealers Near Me - La Mesa, California

Went there to drop my car off for service, and Joel was extremely rude. Super disrespectful. I'll never deal with him again.

Very nice dealership, Enrique helped me find the perfect car and did everything to help me get good financing, he did this all while they were short staffed and helping multiple people, Recommend getting a car here and definitely ask for Enrique if he's available! read more

Sedano Lincoln - Car Dealers Near Me - La Mesa, California

Adrian and Oscar where both incredibly helpful and in prompt in there sale of a 2014 Lincoln MKZ to me. I had a very tight budget to begin with and had been looking all over for a specific model with options. They were able to get me into the car I wanted for the price I could afford at a great deal. They even delivered the car to my work in Orange County. Huge thank you to them for making the process very easy. read more

They can sell you a car but can not supply a hybrid car manual for 2025 Nautilus . Called multiple times...no response...

Bryan the service writer was professional, knowledgeable and gave excellent service when I brought my 2021 Lincoln Navigator n for transmission issue. This is the 2nd time Bryan has helped me with a problem.I highly recommend Bryan and Sedano. Also, I just ordered a 2025 Navigator from my go to guy, Barry Ives , the Man U should use if u want to purchase a new car from Sedano Lincoln. read more

I bought a new Aviator last year & was sold a lemon. I've had transmission problems. it hesitates when you are at a light or just driving getting on the freeway! Dangerous to drive. I have had the transmission "fixed" 3 times! My next appt is in July. such a pain in the ass. I went in last week to talk about how we can resolve issues. The so called sal manager was a complete jurk! Basically nothing he can do.. I have to go through a 3rd party to help me with what to do next. The car is a complete letdown.no one cares. Once I drove it off the lot , about 1month later the problem began. super disappointing!! 4 times to get your transmission fixed In 1 year not good. Think twice about Sedano Lincoln. U wish I did. I don't want to pay more than I payed when I bought it! They don't have the Aviator I bought so I would have to pay more! Soooo not fair. I'm heartbroken over this BS read more

Sedano Lincoln was my 3rd overall lifetime vehicle purchase and I couldn't have had a better experience at this dealership. I've always been a fan of Lincoln, and couldn't pass up the opportunity to purchase a 2020 MKZ (last MKZ model in the US). From the atmosphere, to the employees (shoutout to Barry), it's clear that they care. If you're ever in the market for a new vehicle I couldn't recommend this place enough. Ask for Barry and before you know it you'll be a part of not just any vehicle purchase, but part of the Lincoln family. read more

I bought my 7th Lincoln in June 2023, My first one from Sedano Lincoln. The first time it was in for a problem, it took 1 month to fix. The second time in for a problem, it took 4 months to fix. In the 9 months that I have had the Corsair, it has been in for repair for 5 months. Sedano was not cooperative in trying to get this car replaced. The only one who tried to help and to care was my salesman, Barry Alves, who I have been dealing with for 10 years. I have tried numerous times to get an appointment with Mr Sedano to discuss my concerns but was unable to see him. I guess one customer isn't enough for him to bother. I will never recommend anyone to Sedano Lincoln. read more

WORST EXPERIENCE!! I own a 2017 MKX Black Label and have had an unsatisfactory experience at Sedano Lincoln. It seems that they manage reviews heavily, so I hope this reaches someone and can help others avoid the same failures that I experienced. I left the vehicle with Sedano 9/17/2024 AM for regular service and to repair the passenger side lower light array. I was told that since I had an "aftermarket" base plate assembly (for towing) on the front of the car, I would have to pay an additional $1470 for the labor to disassemble and re assemble the front end for repair. The disassembly and diagnoses was performed. I was then informed that parts were not available, and no estimate of availability was available. I was ready to leave on an RV trip and I needed the car back as this is my tow vehicle. I completed my two month trip, and parts were still not available. I continued to call through year's end and into 2025. (I did not receive any calls back) I made a personal visit 2/9/25 and found out that parts were available, and I would be charged another $1470 for disassembly and reassembly of the front end. I complained about that, and to their credit (kind of) they agreed only to charge me half that amount. I authorized the repair and returned the car 5/13/25. I was told that repairs were completed, but that there was still a problem with the passenger headlight array, this time the turn signal was inoperative. I told them to reassemble the car and I would pick it up. I then called County RV, who installed the tow baseplate and hookup, and asked them to troubleshoot the problem. June 25th they successfully repaired the problem. I bought a replacement module (the same one replaced by Sedano FG9Z-13C788-H $980) at El Cajon Ford. The labor cost from County RV was $380.00 To disassemble, and reassemble the front end and install the module. Sedano refused to reimburse me for the part. Additionally, Sedano technicians broke the mounting "tabs" off the front clip, and it had to be rivited back into place. Needless to say I was Furious! SEDANO LINCOLN IS A LOW QUALITY, INCOMPETENT SERVICE ORGANIZATION. Hang on to your wallet! read more

Moises was great. We bought two cars from him in one day and the manager was awesome. I really recommend you guys for all your Lincoln to see Moises read more

Sedano Lincoln - The Lincoln aviator - Car Dealers Near Me - La Mesa, California

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I'd like to look at the cars by myself but they keep the cars inside the building locked so that you're forced to deal with someone. I just want to see the cars and forcing a sales interaction is offensive. RESPONSE TO DEALER ANSWER: For those who are considering buying a Lincoln, please read this because this answer tells me that any purchase from this dealer would involve running a gauntlet of mental "head fakes" to find ways to take financial advantage of the buyer. If the start this early in the process, can you imagine what the process of buying would be like? Things like refusing to provide the actual cost of the car, instead insisting on a credit application from you. Likely that application including a deceptive "marketing opt-out" clause with available signature that appears to be required. The salesman likely represents it as required without quite saying that to retain plausible deniability. The goal is, of course, to make your information available to other companies for marketing. Likely even once you decide on the car, oddly named fees, equipment, and services are suddenly tacked on. When you ask about them, you're told "we assumed every astute buyer would want this" and said with a disapproving or sometimes ridiculing tone. Putting the buyer in a position to be firm and assertive and then accusing the buyer of being rude or "hurting their feelings" for questioning them. This dealers answer is a perfect example of the misrepresentation where they establish themselves as vandalism victims in the specific situation where they aren't. Classic dealer lying. It's done in such a way where the statement cannot be logically declared as untrue, but it doesn't apply to the situation. The fear of vandalism makes sense for the cars that are outside, vulnerable and unattended. But locking the (2) cars inside the building is merely a tactic to force interaction with a salesperson. Your disingenuous answer is a perfect example of why anything having to do with a car dealer is difficult whether it be looking at them, buying one, financing it or servicing. The consumer has to be vigilant because a dealer is ALWAYS looking for a way to take advantage of the consumer. This, answer, for example, conflates the actual vulnerability of cars outside on the lot and the desire for a buyer to see the cars inside your own building with at least two people there to observe. Furthermore, I was clearly not homeless and wanted to see the cars without a salesman trying to generate a sales in much the same manner. Less than 2 miles away, I went to Lexus and Mercedes, who had at least 5 open cars inside their building, and was able to sit inside the cars without being subjected to a salesman. I wouldn't buy from this dealer because the entire process would be a battle to be sure I wasn't being taken advantage of. I'd go to another Lincoln dealer first. If they were the same, I'd consider switching to a Cadillac, Mercedes or Lexus because if a dealer is like this before the purchase, they'll be like this during service as well. THE OWNER THEN CONDESCENDS FURTHER: All you had to do was ask to view and you want to be left alone. The answer would be "no problem" but to go into a tirade of an answer tells a different story. Lets be nice to each other , then maybe you would not be so defensive. Not everyone is out to "get" you. Good luck with your shopping. I just think we need to stand up to your baseless comments. Again no need to answer. This world is more self absorbed. Take a deep breath. Be blessed Me: See what you're dealing with? Be nice to each other? Don't follow me around. Don't force me to interact with someone unless I want read more

I've been torn between which car I want to purchase next, Infiniti-Tesla-Lincoln? Hubby, let's go drive them to help make this decision easier! So off we go to the La Mesa Sedano Lincoln! We arrive and park next to the office, we walk around the lot for the next 45 minutes, 1 salesperson walks past us, no hello or eye contact. Ok...maybe he's on lunch. Another salesperson drives past us to park a vehicle about 30 feet away from us, she doesn't come over either. I was disappointed, but I will not force anyone to take my money. Sooooo back to Infiniti we go, service there is top notch and I definitely don't ever feel as though I'm being judged. read more

Excellent dealer and staff. Worked directly with sales manager Fernando, sales reps; Morgan & John. What a wonderful group, beautiful dealer with a country club / high end hotel smell and feel. Yes, this place smells amazing lol, love it. Very relaxing sales process and huge inventory. Highly recommend it all!! read more

I had the pleasure of working with Barry Avles for the third time in the past 9 years, and I must say that he deserves nothing short of a 10-star rating. Barry is an exceptional salesperson who combines professionalism, warmth, and extensive knowledge of the auto industry to provide an outstanding experience. One of the things that stands out about Barry is his vast knowledge of the auto industry and the current financing market. He is well-informed and up-to-date, which allows him to guide you in finding the right vehicle that suits your needs and budget. Whether you have specific preferences or require assistance in navigating the options, Barry's expertise ensures that you make an informed decision. Beyond his knowledge, Barry's professionalism shines through in every interaction. He is attentive, responsive, and always goes the extra mile to address any concerns or questions you may have. His dedication to providing excellent customer service is truly commendable. What sets Barry apart is his warm and friendly demeanor. He creates a comfortable and welcoming atmosphere, making you feel at ease throughout the entire process. Buying a car can sometimes be a stressful experience, but Barry's approachable nature and friendly attitude make it enjoyable and stress-free. Overall, I cannot recommend Barry Avles highly enough. If you are looking for a salesperson who is not only knowledgeable and professional but also genuinely cares about your satisfaction, Barry is the person to go to. He has consistently delivered exceptional service over the years, and I am grateful for his assistance in all three of my auto transactions. And a shout out to Service Advisor Trish Beaudion, a very sincere thank you for all your assistance and for providing excellent customer service over the years. It does not go unappreciated. read more

Had a great experience purchasing my vehicle at Sedano Lincoln. Barry Alves, my sales consultant, was very professional and pleasant during the interaction. Offered me a variety of options and catered to my needs. He always has a great attitude and am willing to recommend to anyone looking to buy or lease a Lincoln! read more

Sedano Lincoln - Lounge Area - Car Dealers Near Me - La Mesa, California

Great service. Alfonso was very informative. The Sedona dealership in La Mesa is very nice and welcoming.

I drive down to San Diego County today with the intention of buying a 1-2 year old used Mercedes EQS450+. I had found two cars which I was considering. Sedano Lincoln had a 2-year old model with 13,000 miles. The other car was at a nearby Mercedes dealer. It was 1-year newer but had 31,000 miles on it. I had expressed a concern to Bernard and Fernando at Sedano Lincoln about my concern about buying a used Mercedes from a non-Mercedes dealership. (Mercedes offers a certified inspection which adds a fifth year to the car's standard warranty). To Bernard's credit, Lincoln agreed to offer a bumper to bumper warranty for 6 years. The warranty will be honored by Mercedes, so problem solved. They exercise a very professional, and low pressure sales technique there. I would highly recommend Sedano Lincoln as a place to buy a car. read more

Closed on Sundays for sales? Sunday is my only day free and I wanted to see a Lincoln Corsair PHEV that is going to be a present for my wife. I am cross shopping the Lincoln with the Lexus NX450h+. But I go and the dealership is closed. I have never heard of a car dealership's sales department being closed on the weekend. The Ford sales rep is indignant and rude when I inquire about seeing a Lincoln. They are literally the same company (Sedano) and the stores are a hundred feet apart. I guess the dealership has made my buying decision for me and now I'm going back to San Diego Lexus. read more

I had the pleasure of working with Moises Rivera in Sales. He was very patient with me while I had questions about several different vehicles. He showed me so many options and was very straightforward. I recommend buying a Lincoln from Moises at Sedano Lincoln because he is very attentive and responsive. read more

Thank you to Barry for helping me purchase my first car! He was super helpful and tried his very best to make my car affordable and within my budget. He helped me purchase the 2024 Lincoln Corsair hybrid and I am in love with it. He took his time to find what would work best for me. Overall, great experience and I recommend Barry for anyone who goes to this dealership. read more

I understand that this is a dealership and prices are going to be generally higher...however when I get a quote for $650+$250 for diagnostics, then take it somewhere else and they do everything for $160, well that is just ridiculous! I feel taken advantage of and don't plan on taking my vehicle back. read more

Recently purchased a used vehicle from this location. The service I received was phenomenal. Barry Alves got me setup with exactly what I needed, and made the whole process easy and as fast as possible. I highly recommend visiting Barry at Sedano Lincoln. He's got many years of experience in the field, and will get you in the vehicle you are looking for. read more

I took my vehicle in to have my sunroof serviced because the shade was catching on something. I never realized it would be such an event with the dealership having the vehicle for two weeks. Nevertheless, I was given a loaner and my service advisor, Afonso Serpa handled the business of getting the car repaired and back to me. I have driven Lincoln's for the last 30 years and yes, they make nice vehicles but what brings me back to Lincoln is the customer service that I receive. Mr. Serpa has set a pretty high bar for every service advisor I may encounter. He truly had my best interest at the forefront of the service and I am appreciative for his efforts on my behalf. As long as Afonso Serpa is my service advisor, I will always come back to Sedano Lincoln. Thank you again Afonso for the excellent customer service. I am truly appreciative. read more

I met with Barry Alves the second time to buy a car. He let me immediately know that the car we wanted wasn't available due to a recall. Super professional and always felt he had our best interest. We were immediately enamored by the Bronco and he quickly referred me the Shan! Amazing experience and we weee able to hold the car for purchase today! Amazing and thank you! read more

Fernando & Laila were extremely helpful in my car buying process and very responsive. They got me a great rate for trade in and went above & beyond to work with the bank for loan approval. Overall great customer service, would highly recommend :) read more