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Secure It Controls

5.0 (1 review)
Closed • 7:00 am - 5:00 pm

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Services - Secure It Controls

Home automation repair

Component automation

Security monitoring services

3 More Services

Security system installation

Security system repair

Home system automation

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1 year ago

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Vivint

Vivint

(2 reviews)

I have never had such a all-around poor experience with a company. I started my service roughly 3…read moreyears ago. I was sold the product under the guise of the cost of equipment being included in the monthly service fee. Turns out that is not true, whatever equipment you need for your house is built into a separate loan with a external company. Which ultimately leads you to spending thousands of dollars on a cheap android tablet, a handful of average quality home cameras and a doorbell. The actual security service is incredibly slow. It takes far too long for any doorbell or video notification to come through for the notification to actually be useful, and in the few instances that my alarm actually did it go off for a legitimate reason it took far too long before I actually received a call from vivint, your house will be robbed and empty or engulfed in flames before Vivint takes action to help you. The real world timing of this service is just not actually useful. Finally, good luck canceling your service. You will have to play games of telephone confirming with your loan company that you have paid for your equipment. They will have to send documentation that your equipment is paid for to Vivint. You will have to pay a early cancellation fee. Mine was about $250. Once they get done trying to convince you to upgrade your service to their newest product/ move your system to a new home/ try and convince the new owners to pay for the remaining service, they will tell you that they are going to send an email from documents@vivint.com. That you will have to copy and paste and send back to documents@vivint.com. I unfortunately was able to get to this step having not paid the early cancellation fee and was charged for two extra months of service because there was no communication back from Vivint that there was a problem with my cancellation. Stay away from this company, they will turn you into an angry human.

Dont buy this system. They are a rip off. They take your credit card and then keep charging it…read more There are a lot better systems and this company is not trust worthy.

Secure It Controls - securitysystems - Updated May 2026

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