Never had any issues at this location. The staff is very friendly, and my money is always available…read moreand the amount is always correct.

Although we always wait for the personal bankers, they are always really helpful and very friendly…read more I would recommend this location and Wells Fargo in General to anyone.

Deciding to close my accounts with Navy Federal today after banking with them for the majority of…read moremy 14 years of military service and civilian life. I filed chapter 7 bankruptcy and was cleared of my debt. I've had a banner on my account marking me as a debtor for the 8 months of the bankruptcy and did not say anything because it was true. Now that my debt has been discharged for two months. I asked multiple Navy Federal employees for the banner to be removed, and told them it makes me feel ashamed and targeted. I was told that, even though the Federal government says I'm cleared of my debts and I've learned my lesson and have a second chance. If I bank with Navy Federal I have to keep that banner on my account. I'm a simple man from Alabama. If some shit seems like it's racist, it probably is. Y'all were awesome for a time NF. As soon as I figure out how to close my accounts, I will. Because y'all clearly forgot, I'm the customer and I always get what I want. -Andrew C

I will be closing my Navy Federal Account after being a member for 30 years!…read moreI have banked with Navy Federal all over the globe active duty and civilian life with multiple loans paid off. The ATM machine ate $450.00 and did not record it as a deposit. I escalated this through their call center, who were very pleasant btw. Their call center referred me to the branch management. The bank manager would not meet with me. After going round and round with the assistant bank manager she finally went back to the bank manager and they provided a credit after basically asking me to beg. What are we buying a car here?? They were condescending and rude and kept referring to their problems as a bank. Your poor business practices are not my problem. My problem is you stole $450.00 from me and basically calling me a crook. Adios Navy Federal.

Completely discriminated against, this must be the only reason because I have not ran into this…read moreissue any other place. I like Capital one banking, online, however the staff on this particular day really showed me that discrimination is real and had a good laugh when I tried to stand up for myself. The job is simple, treat everyone fairly and follow normal bank practices. This was Gambrills, MD. Not sure why it says California on my review.

Use to be my favorite location now machines lag. Always having trouble with the machines either…read morefroze or black screen. Just wow

Ryan and his whole team are absolute magicians!! We've worked with them for 3 years and have owned…read moreour dream home for a year now. They are patient, skilled, and extremely talented at what they do. They're diligent and and truly know all of the ins and outs of the mortgage industry. Hands down, we got the best deal out there. If you want a person- and family-centered approach, they have the magic touch! Look no further because they are the best, without a doubt!!

From the owner: The Paquin Team with First Home Mortgage is here to help all your mortgage needs. The Paquin Team…read morespecializes in many different mortgage loan types and helps clients find a loan program that fits your situation. Located in Crofton, MD we provide mortgage services for Annapolis, Bowie and the Washington, DC area. Contact us today for your mortgage needs!

One teller working while a long line. Worst location i have been into very disappointedread more

Going to the bank is a hassle all by itself... I have been coming here a lot recently after 3pm and…read morethere are usually only 2 tellers working. 2 tellers to handle the lines inside as well as outside does not seem efficient. The people waiting outside were hitting the call button but no one was able to tend to them until the line inside had gone down. I was in line and I felt for the people that had to wait even longer than I had to. I have just been really annoyed with the wait here and I will try the other location on Route 3 to see if I can get faster service.

So after contacting PNC several times to try and claim our reward points that were never sent to…read moreus, we have received the notice as to why we won't be receiving it at all. I called June, July and August and was told that I needed to wait between 4-6 weeks for the gift card to be sent to our house. I was informed to wait longer and after I did, we can no longer file any claim because now it is passed the time frame. I'm so very disappointed and annoyed with the customer service. This is ridiculous.

I worked with Jordan on buying my first home. I worked with her on a referral from my realtor which…read moreI see now was a mistake. At first I had no complaints but I felt like it was important to shop around for interest rates so I mentioned to my realtor that I was considering working with a different lender at which point both she and Jordan tried to convince me that it was too late and that I would miss my closing date and could possibly lose my deposit and contract. I gave in and agreed to stay with First Home. Every time Jordan sent me a document to sign, I was told I only had 24 hours. With this being my first home I wanted to make sure I was reading through everything carefully, but if I didn't return the documents within a few hours Jordan would call, email and text me to push me to get the papers to her. She would also have my realtor contact me to ask why I hadn't turned them in yet. The contact between her and my realtor created a lot of mistrust. Since closing, Jordan continues to send spam emails, one of which was asking me to donate money to her fundraiser.

Boyfriend and I are looking for our first home. Called Ryan to set up a pre approval. He ran his…read morecredit, told him it came back great and that was it. We asked when we can set up a meeting to sit down and bring all of our documents etc to get the preapproval and he never responded.

Christopher Phillips,the manager in charge of small businesses deserves recognition…read more I walked in the bank on for an online appointment I booked.He was right at the door to welcome me. He ushered me into his office and asked if I needed water or anything. We went straight to business and he was superbly friendly,helpful and very professional. I highly recommend him. Thanks again Mr.Christopher A Phillips,you made my day. Michael DaCosta CEO/Founder DaCostas Consulting Llc DCL Washington DC,Greater Baltimore Region

12/2016 review that yelp reminded me that I never posted…read more My friend bought a car from me and went here to get the cash from her account. She Is a Bank of America customer. I was told over the phone that the didn't have large bills but they could go with smaller bills. Not a big deal. I was depositing directly into my banks acct that same eve. Got there 45 minutes later and 18 minutes before closing. They were already closing the gate around the front door and I guess getting ready to get out of there. Again , we came in ready to finish our business. The teller was soo rude. First rolling her eyes and shaking her head continuously during our interaction with her. She first said she could not withdraw that amount because the vault was closed. Then she says it's too late for her to get that amount of money out. Then she said she could only give me a certified check because it was too late at night. Again Rolling her eyes and telling me I could then the next day take it where ever I wanted to in the morning. Lies! I tell her I called and spoke to Laurie and Laurie said it was fine just be there before the closed and it would have to be in smaller bills. A woman in yellow, I believe Laurie, intervened and repeated what she told me over the phone. Took us to another window and did everything for us. Very polite and professional. The first woman Mary? Terrible service! The WORSE! Downright RUDE to our faces! I can understand wanting to leave work on time, having to pick up your kids, get to margarita happy hour etc. DO YOUR BEST JOB! Everyday all day! Maybe her job as a teller is so secure that she doesn't feel the need to up her game. There are too many people out here without jobs who will gladly come work there if she can't be bothered. Smh

Staff inside the branch are nice and helpful. But, they need to do drastically improve their Drive…read moreThrough services! The wait time is always at least 15min even if I'm the only car here. I won't use this branch anymore.

Slow due to short staff but the teller had a very bad attitude. I shouldn't have to wait 30 minutes…read morejust to get a debit card. Worst location!