As first time home buyers, we had a lot of questions throughout the home search and buying process…read more Jordan was very patient and took the time to answer every single one. She was extremely responsive and always proactively reached out to make sure we felt in control of the process. Jordan and her team were extremely thorough in the home buying stretch and made it such a positive and easy experience. We couldn't recommend her more!

Jordan was very effective and professional. She was great at communicating what paperwork we…read moreneeded and made sure we met all of our deadlines. She made the loan process smooth and unstressful. It was great knowing she was in our corner taking care of everything. I highly recommend Jordan!

Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Brian was absolutely outstanding, and guided us through the entire mortgage process (as buyers)…read morewith poise and humor. We would absolutely use Brian again if we needed to get another mortgage. Cannot recommand him highly enough!

Deciding to close my accounts with Navy Federal today after banking with them for the majority of…read moremy 14 years of military service and civilian life. I filed chapter 7 bankruptcy and was cleared of my debt. I've had a banner on my account marking me as a debtor for the 8 months of the bankruptcy and did not say anything because it was true. Now that my debt has been discharged for two months. I asked multiple Navy Federal employees for the banner to be removed, and told them it makes me feel ashamed and targeted. I was told that, even though the Federal government says I'm cleared of my debts and I've learned my lesson and have a second chance. If I bank with Navy Federal I have to keep that banner on my account. I'm a simple man from Alabama. If some shit seems like it's racist, it probably is. Y'all were awesome for a time NF. As soon as I figure out how to close my accounts, I will. Because y'all clearly forgot, I'm the customer and I always get what I want. -Andrew C

I will be closing my Navy Federal Account after being a member for 30 years!…read moreI have banked with Navy Federal all over the globe active duty and civilian life with multiple loans paid off. The ATM machine ate $450.00 and did not record it as a deposit. I escalated this through their call center, who were very pleasant btw. Their call center referred me to the branch management. The bank manager would not meet with me. After going round and round with the assistant bank manager she finally went back to the bank manager and they provided a credit after basically asking me to beg. What are we buying a car here?? They were condescending and rude and kept referring to their problems as a bank. Your poor business practices are not my problem. My problem is you stole $450.00 from me and basically calling me a crook. Adios Navy Federal.

they must have many connections as a broker. Went the extra mile when the previous lender gave up…read moreand got the loan closed. I recommend as I have seen their work first hand !

From the owner: Our mission is to serve our customers with honesty, integrity and competence. Our goal is to…read moreprovide home loans to our clients while providing them with the lowest interest rates and closing costs possible. Furthermore, we pledge to help borrowers overcome roadblocks that can arise while securing a loan.

Sommer Gore from Navy Federal rescued me today by notarizing my document. I did not know that they…read morehad a notary service even though I have an account. I first went to both UPS and PNC but their notaries were not there. I'm not sure why they don't get more than one person to become a notary. It's yet another example of local businesses in Odenton losing a simple revenue generating opportunity. Everytime I deal with Navy Federal they exceed my expectations. Did I mention that the Navy Federal notary is free to members!?!?! Five stars!! Thanks Sommer!

I've been a member with NFCU since 1997. Not all branches are alike. This particular branch has…read morefriendly staff and offers professional and efficient services. I've interacted with their staff for a car loan and check deposits. I've been satisfied with services so far. They even have snacks for their customers. Highly recommended. Keep up the great work.