Excellent customer service and clean banking area. This credit Union has many financial tools to…read morehelp you save and protect your monetary assets.

Great service with a smile and very helpful! They great you when you walk in the door. The…read morepersonnel are very patient and helpful. Very friendly and take time to answer all your questions! A+

Consistently good customer service. Well lit, friendly employees and the line is either…read morenon-existing or moves quickly. I am able to take care of many items in person or online and receive equally great experiences. They are expanding their hours but always check in the event they change. There is an ATM right out front in case you just want to grab cash and go. A coin machine is set up so that after it counts your loose coins it can directly deposited to your account. Contrary to what some may think, you do not have to be a military member to gain membership to Navy Federal. All the deets are online and I've been with them well over 18 years and it's a relationship that hasn't soured. Great credit card interest rates, refinancing for vehicles and online car buying assistance. Looking for a home, you can establish yourself with a line of credit, financing and home buying services. Without hesitation, I'd refer others to do business here.

Deciding to close my accounts with Navy Federal today after banking with them for the majority of…read moremy 14 years of military service and civilian life. I filed chapter 7 bankruptcy and was cleared of my debt. I've had a banner on my account marking me as a debtor for the 8 months of the bankruptcy and did not say anything because it was true. Now that my debt has been discharged for two months. I asked multiple Navy Federal employees for the banner to be removed, and told them it makes me feel ashamed and targeted. I was told that, even though the Federal government says I'm cleared of my debts and I've learned my lesson and have a second chance. If I bank with Navy Federal I have to keep that banner on my account. I'm a simple man from Alabama. If some shit seems like it's racist, it probably is. Y'all were awesome for a time NF. As soon as I figure out how to close my accounts, I will. Because y'all clearly forgot, I'm the customer and I always get what I want. -Andrew C

They have no annual fees on their credit cards, and some of the lowest car loans you'll find. The…read moreATM even let's you take out smaller amounts under $20. Leave that over-priced Bank of Fee's behind..

Sommer Gore from Navy Federal rescued me today by notarizing my document. I did not know that they…read morehad a notary service even though I have an account. I first went to both UPS and PNC but their notaries were not there. I'm not sure why they don't get more than one person to become a notary. It's yet another example of local businesses in Odenton losing a simple revenue generating opportunity. Everytime I deal with Navy Federal they exceed my expectations. Did I mention that the Navy Federal notary is free to members!?!?! Five stars!! Thanks Sommer!

I've been a member with NFCU since 1997. Not all branches are alike. This particular branch has…read morefriendly staff and offers professional and efficient services. I've interacted with their staff for a car loan and check deposits. I've been satisfied with services so far. They even have snacks for their customers. Highly recommended. Keep up the great work.

This review reflects my personal experience as a former employee of Truist Bank…read more Working at Truist was extremely challenging for me due to what I experienced as poor organization, poor management and overwhelming workloads. During my time there, it was common for employees to be placed in situations where one person was expected to operate both the drive‑through and the lobby at the same time along with other things. This created constant stress and pressure, not only for staff but also for customers who often became frustrated--with that frustration directed toward the only person available: the employee. From my perspective, the workload expectations were unrealistic. There seemed to be very little concern for employee well‑being, and the demands of the job felt excessive. I often felt like the priority was pushing employees to "figure it out," regardless of the toll it took. In my experience, support and communication were lacking, which made the environment even harder to manage. For anyone considering working here, I would advise thinking carefully about whether this type of high‑pressure, understaffed environment is something you're willing to handle. My experience may not reflect everyone's, but I personally found the stress level to be extremely unhealthy and unsustainable. they will expect you to do a million things at once all by yourself with no help and if you come up short you will get in trouble for it. when I first started working there I found out that 3 people quit the job right before i came all in the matter of 4 months including the manager that hired me lol, when i got there she wasn't even there anymore, then 2 weeks after me being there another lady quit. its like a revolving door there, the turnover rate is ridiculous and its all because of how they treat their employees. Also, In my experience working there, I felt that the security procedures were not strong enough. I often saw situations where many customers' accounts were compromised and large amounts of money were taken, which made me feel that the security standards weren't where they needed to be. I would never Bank with them or work for them EVER again

I opened an account at this bank because I needed to open an account for my nonprofit and my credit…read moreunion only does personal banking. I also appreciated the fact that there is a location so close to my home. I admit that I did not do a thorough enough research and did not realize until after the fact that this bank does not offer mobile check deposit. I am unable to drive and so that is very helpful for me. However, what I love about this bank is that they have gone above and beyond to help accommodate me bye making me very comfortable with mailing in my check deposits. The branch manager and everyone else I have dealt with have all been incredibly kind and helpful and understanding of my situation. I appreciate a business that looks at people as more than just a name or an account number and this bank, specifically this location in Crownsville, does exactly that!

We refinanced our mortgage with BOGB because they made it easy & straight forward on requirements…read morewhen big banks had requirements that were complex, and constantly changing. Also, when we have a question, we pick up the phone or stop by a branch. We liked it so much at BOGB that we used them for our business banking. They again, made requirements straight forward where other banks we used had a 10 page list of requirements which included making us login to online banking, having personal accounts, forcing us to have X transactions per month, etc. And to top it off, I have a local branch where I can email for questions, send in tax docs, etc, but also have the convenience to go to many branches. They have great people, locations and availability!

Christopher Phillips,the manager in charge of small businesses deserves recognition…read more I walked in the bank on for an online appointment I booked.He was right at the door to welcome me. He ushered me into his office and asked if I needed water or anything. We went straight to business and he was superbly friendly,helpful and very professional. I highly recommend him. Thanks again Mr.Christopher A Phillips,you made my day. Michael DaCosta CEO/Founder DaCostas Consulting Llc DCL Washington DC,Greater Baltimore Region

12/2016 review that yelp reminded me that I never posted…read more My friend bought a car from me and went here to get the cash from her account. She Is a Bank of America customer. I was told over the phone that the didn't have large bills but they could go with smaller bills. Not a big deal. I was depositing directly into my banks acct that same eve. Got there 45 minutes later and 18 minutes before closing. They were already closing the gate around the front door and I guess getting ready to get out of there. Again , we came in ready to finish our business. The teller was soo rude. First rolling her eyes and shaking her head continuously during our interaction with her. She first said she could not withdraw that amount because the vault was closed. Then she says it's too late for her to get that amount of money out. Then she said she could only give me a certified check because it was too late at night. Again Rolling her eyes and telling me I could then the next day take it where ever I wanted to in the morning. Lies! I tell her I called and spoke to Laurie and Laurie said it was fine just be there before the closed and it would have to be in smaller bills. A woman in yellow, I believe Laurie, intervened and repeated what she told me over the phone. Took us to another window and did everything for us. Very polite and professional. The first woman Mary? Terrible service! The WORSE! Downright RUDE to our faces! I can understand wanting to leave work on time, having to pick up your kids, get to margarita happy hour etc. DO YOUR BEST JOB! Everyday all day! Maybe her job as a teller is so secure that she doesn't feel the need to up her game. There are too many people out here without jobs who will gladly come work there if she can't be bothered. Smh