Sommer Gore from Navy Federal rescued me today by notarizing my document. I did not know that they…read morehad a notary service even though I have an account. I first went to both UPS and PNC but their notaries were not there. I'm not sure why they don't get more than one person to become a notary. It's yet another example of local businesses in Odenton losing a simple revenue generating opportunity. Everytime I deal with Navy Federal they exceed my expectations. Did I mention that the Navy Federal notary is free to members!?!?! Five stars!! Thanks Sommer!

I've been a member with NFCU since 1997. Not all branches are alike. This particular branch has…read morefriendly staff and offers professional and efficient services. I've interacted with their staff for a car loan and check deposits. I've been satisfied with services so far. They even have snacks for their customers. Highly recommended. Keep up the great work.

I would give them 0 stars. Their online platform is the WORST. I've been dealing with them for…read moreyears with a HELOC (without other accounts). Every year getting my tax docs are impossible. Their app is no better. So difficult to get phone help. Getting into my account is a bunch of nonsensical steps and have to turn off popup blocker but still not able to get in. Resetting password doesn't fix the problem either. DO NOT use this credit union!

We drive further to go to the Millersville branch. The people are wonderful and it's nice to have…read morea face-to-face experience.

I have been banking here with my husband for a few years now and until recently when going through…read morethe exhausting loan process realized how valuable a local bank can be. Beth and the other gals at the bank saw me every day for 3 weeks when we were going thru the closing process and we're able to get me everything we needed. It's also nice to walk in where they know you and your back round.

This is the best local bank you will ever deal with!! We have patronized this branch in Severna…read morePark for the last 15yrs. They have always gone out of their way to make you feel like 'one of the family'. It's nice to call or come in and they know you by name and ask how the family is doing. They are there for ALL your financial needs and will go out of their way to help you with any thing from savings to mortgages and everything in between. Thanks Karen Carre and Beth for putting up with me and the family....lol. Susie =)

I will gladly post the first review...The Senior Bank Associate Tammy is the most pleasant,…read moreprofessional, knowledgeable, and compassionate employee there! She spent hours with me last week and assured me that she/they would do everything possible to resolve a mistake that was made. First and foremost, employees anywhere NEVER admit to mistakes, nonetheless a bank. For me it was not the mistake, it was Tammy's ability to apologize and resolve the issue. I am forever grateful to her for her superb customer service. She went absolutely ABOVE and BEYOND to help me. I do not normally bank with Sandy Spring, but if I could continue to have the warm and pleasant experience that I had with Tammy, I would undoubtedly open an account. Thank you Tammy! Thank you Sandy Spring Bank!

Never had any issues at this location. The staff is very friendly, and my money is always available…read moreand the amount is always correct.

Although we always wait for the personal bankers, they are always really helpful and very friendly…read more I would recommend this location and Wells Fargo in General to anyone.

I took a friend to this branch to get a Certified check for a purchase of a car. She came back…read moreempty handed, I asked why, and she said that KAREN, the cashier, said could not give her a check, that my friend needs to go back to the branch she opened her account, (now that was the most ridiculous thing I ever heard that day) her bank was an hour away, and it was already few minutes to 5pm (when the banks close), which means there was no way we can get to silver spring and back in time. So we decided to call customer service, who proof that there was no reason that my friend couldn't be issued a certified or Cashier's check. I was so mad, I decided to go to talk to Karen to get more information as to why she will not issue the certified or Cashier's check. The bank had already closed, but the employees were still in, so I knocked and Karen finally came, so I politely asked why she can't issue the check, considering, my friend provided every form of ID Karen asked for. she couldn't give us any clear explanation besides the fact that she was so rude and unprofessional. On top of that, Karen did not give her her ID back. The next morning, my friend went to a different branch and received a Cashier's check with no hassle what so ever. So since we had to go back there the next morning to pick her ID, I decided to give my complaint to Karen's Manager. To my surprise, she defended Karen saying that my friend was on the phone, and because of that, she looked suspicious, excuse me! what is the purpose of her ID card if you can't verify her with that. Was it because she was black, withdrawing 5k, that makes her suspicious? Both the Manager (who was a woman, can't remember her name, but she was on duty during the morning to early afternoon of Friday, 02/26/2016) and Karen were very rude and unprofessional. Not even a single apology came out of their mouth. Because of this experience, my friend decided, she is going to close her account, and to be honest, I don't think I will ever recommend bank of america. May be it had to do with that particular branch, but man coming from a person works with customers all the time, that is no customer service.

Excellent customer service and clean banking area. This credit Union has many financial tools to…read morehelp you save and protect your monetary assets.

Great service with a smile and very helpful! They great you when you walk in the door. The…read morepersonnel are very patient and helpful. Very friendly and take time to answer all your questions! A+

Deciding to close my accounts with Navy Federal today after banking with them for the majority of…read moremy 14 years of military service and civilian life. I filed chapter 7 bankruptcy and was cleared of my debt. I've had a banner on my account marking me as a debtor for the 8 months of the bankruptcy and did not say anything because it was true. Now that my debt has been discharged for two months. I asked multiple Navy Federal employees for the banner to be removed, and told them it makes me feel ashamed and targeted. I was told that, even though the Federal government says I'm cleared of my debts and I've learned my lesson and have a second chance. If I bank with Navy Federal I have to keep that banner on my account. I'm a simple man from Alabama. If some shit seems like it's racist, it probably is. Y'all were awesome for a time NF. As soon as I figure out how to close my accounts, I will. Because y'all clearly forgot, I'm the customer and I always get what I want. -Andrew C

I will be closing my Navy Federal Account after being a member for 30 years!…read moreI have banked with Navy Federal all over the globe active duty and civilian life with multiple loans paid off. The ATM machine ate $450.00 and did not record it as a deposit. I escalated this through their call center, who were very pleasant btw. Their call center referred me to the branch management. The bank manager would not meet with me. After going round and round with the assistant bank manager she finally went back to the bank manager and they provided a credit after basically asking me to beg. What are we buying a car here?? They were condescending and rude and kept referring to their problems as a bank. Your poor business practices are not my problem. My problem is you stole $450.00 from me and basically calling me a crook. Adios Navy Federal.

I love SECU. I have been banking with them for years. I am going to miss the nice and helpful staff…read morehere because this location is going to Self-Service. But this location is conveniently located near my home and I like that I will still be able to take care of my banking needs.

From the owner: SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on…read moreus for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.