We have been with this bank for about 15 years now. Our kids now also have accounts with them. I…read morerecently financed a vehicle loan with them and got a good deal. The service is excellent and quick, even when you visit the location in-person. The lines are handled and processed expeditiously.

Very satisfied with NFCU staff and services. This new location at Laurel Lakes is beautiful but…read moreit's in a strip mall storefront just like the previous location. It is very very busy. Unbelievably they chose to only have a walkup ATM just like the previous location. People park in the Fire Lane to use the ATM creating a hazard, disrupting the parking lot and surrounding businesses. This was entirely predictable because it was a problem at the previous location.

0-0.5 stars. Wait times are atrocious. Even while waiting- all employees are avoiding eye contact…read moreand aren't even communicating with the people in line. Just a simple "sorry for the wait" or "please be patient with us due to....". 2 tellers on a Saturday. No wonder this place has horrible reviews. You're a bank. Isn't service like... 90% of the job? You can't really critique a bank on anything else other than convenience and service...

All 4 drive thru tellers are closed. Then inside there's 5 ppl in line with only one teller working…read moreand she's going back and forth with a customer. Please pack your patience when you bank at this branch.

My experience here at this location was great this morning. I had the pleasure of receiving help…read morefrom Lydie. She was amazing and very knowledgeable. We ran into a minor problem, but with Lydie's prior knowledge we were able to get it done. Thank you so much for all your help!! It's really appreciated!!

I had been searching for a drive thru banking option to deposit a check since I moved down here and…read morejust stumbled upon here. I do a lot of vehicular banking when needed. I was prepared when I showed up here, but that didn't seem to matter. What and why would a bank have two drive-up ATMs set up in the same lane? Why would you think this is a good idea? If you want to use an ATM you should be able to drive up, use it, and go. But not here. Two ATMs you have one of two scenarios that play out. Scenario one: you are the first car of two and can leave at will. However, every vehicle behind the second car has to wait until car number two is finished. Essentially making the first ATM unusable. To shine a bit more light on this, there is no possible way to drive around on either side. Scenario two: you are the second car and a finished. However, the person in front of your is taking longer than it should. You are essentially stuck with nothing to do but wait for the vehicle in front of your to finish up. That is, if the ATM will complete your transaction at all. I wait in the line watching to two scenarios play out only to find they would not finish my transaction because of the bank I dealt with. The lesson I should have learnt from this was to not waste my time with this business.

Let me start out by saying my family and I have been with Citibank and it's various iterations for…read more40+ years. My mother worked in NYC in the 60's then used the bank for loans to by investment property and commercial property. I have been coming to the Laurel branch for 10+ years, and have been pleased with the service, and financial advice. My most recent interaction occurred when I received a phone call FROM them advising me that a safe deposit box was now available. I had only mentioned to the teller my desire for a box, a month earlier when I was at the teller window conducting a transaction. Typically, this type of thing said in passing is forgotten or ignored. Not by Kaitlyn! When I came in to get my box, she was on vacation. Lawrence Mofor assisted and was very pleasant and competent. Kaitlyn...I haven't forgotten your cake! Good branch, better people!

Used my credit card at a fund raiser for a pregnancy center that we support each year. It was…read moreflagged by the fraud department. Makes me suspicious that it was the type of charity supported that got it flagged. Wonder if a Planned Parenthood charge would have gone right through.

Stay away. Have used this company in the past, no problems. Now nothing but problems. Told me I was…read morepre approved no problem just get a buyers order for vehicle, then they tell me oh sorry no you're not approved with a 799 credit because "I don't qualify". Don't worry I'll take my business elsewhere and never use tower again.

On the whole, I have been very pleased with Tower and have maintained my membership even after…read moreretiring, even though there is not a branch anywhere near me. I do all my business online or on the phone. Tower's charges for certain services are more reasonable than other banks and credit unions and they can be very compassionate. There was a situation in which I had to get copies of 37 checks. Tower did not charge me any fees and even paid for the postage to send them to me. I like that Tower does not charge me when I have to reorder checks. I also have my primary credit card with Tower and it is nice to receive the monthly rebate. Many, many years ago, we refinanced my husband's mortgage through Tower and it was a smooth transaction. Of course, even Tower is not perfect and yes, I did have a problem when I bought my new house four years ago and thought about getting the mortgage throughTower. The representative with whom I spoke sounded young and seemed to be inexperienced but the one thing for certain was that he made no effort whatsoever to find out the answer to my main question. In fact, he actually brushed me off and hung up. I noticed when I agreed to write this review that it is probably in my husband's name. Since he would not be writing reviews of any kind from his grave, I, his wife, am writing this review and I am Toby M from Fallston.

I have been a customer over 10 years. When I opened my first account there , the bank had an…read moreofficer who personally handled my accounts but a few years ago they let all of the relationship officers go and replaced them with phone contacts. The bank also had a manager and an assistant manager; they let them go. Presently, they tell you to call and make an appointment if you need to do anything other than a deposit or small withdrawal. When you call, you may wait on line for 5 minutes before anyone answers. This branch, and most other branches are unable to handle deposits and withdrawals, and none of the services that banks normally handle. The workers there don't know the basic banking terminologies. There are no officers in the bank. This branch is nothing but a human ATM, only slower. There are always employees walking around and at 9:30am employees walking in with their breakfast. Customer service is a thing of the past. I'm looking for another bank

We always feel like we get VIP treatment when we use this branch location. I know there is a cup of…read morehot coffee waiting to be drank by me, like they know I'm always needing caffeine. I love this staff and today I even got an awesome bear hug! It was even better than the coffee! #PNCfam

This new S.E.C.U. location has the most professional and courteous staff of any branch I've…read morevisited. The staff are always ready to assist members, as you are greeted walking through the front door. Every time I have needed business services for my company, they have gone over and beyond the call of duty to ensure that the products or solutions offered were the most suitable to my needs. They are also very attentive to issues relating to my personal accounts. As an architect, I am also impressed by the interior design of the office spaces and the lounge area. Even though it is a smaller branch, the impressive acoustics of the space ensures that you have privacy in your conversations. The quality of the staff at this location is exemplary of how S.E.C.U. values its members, which is highly commendable of its branch manager.

From the owner: SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on…read moreus for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.

This by far has been the worst TD Branch I have yet to visit. They are never busy, but there is…read morenever anyone to help you with your needs. I regularly bank at the Baltimore or Essex branches which are completely different. It very much seems to be the management. I hope that changes or they are going to start loosing more customers

Super friendly people and great service!! thank you all for being so nice and extremely helpful!!read more

Aweful!! bank will finance a vehicle, but will not provide you with the title!!!…read morecrazy madness! Stay away, no due diligence. clueless and worthless

They sent my payment to collections with zero advanced notice after making payments faithfully for…read moreover 4 years. I made payments on my truck on time for over 4 years. This past August, I accidently under paid my account for $64. Then, I get a letter from them in the mail dated 11/17/2025 which I didn't receive until 11/21 bc I was out of town on business, and a phone call which I missed on 11/20/2025 w no voicemail, then by 11/21/2025 they sent my amount due to collections. They said notifying their customers of a delinquent payment is a courtesy and not required by law. Well thanks alot for the courtesy of not giving me any time to make my payment. So I paid the full amount off the loan and will never do business with a firm which has no concept of customer service. Find a better lender, don't use them.