So after contacting PNC several times to try and claim our reward points that were never sent to…read moreus, we have received the notice as to why we won't be receiving it at all. I called June, July and August and was told that I needed to wait between 4-6 weeks for the gift card to be sent to our house. I was informed to wait longer and after I did, we can no longer file any claim because now it is passed the time frame. I'm so very disappointed and annoyed with the customer service. This is ridiculous.

Standard cookie-cutter office style bank in Odenton. On entering the alcove you can here the A/C…read morefan bearings running in the fan overhead. Though the next door and then your in the bank. Four office style desks on the left and three teller stations on the right behind four inch glass. The tellers are nice and appeared to know just about every person who walked in while I was there. They didn't know me but each was friendly. Overall it seems like a good bank.

The service sucks and depositing cash is extremely problematic at drive through…read more plan on waiting an hour for service inside. Good Luck using their bathroom while you wait. The tellers are slow and there is always a wait. This bank sucks. Find a different home branch!

Came in here to get a new card and was told it was a 2 hour wait because they are "short staff"…read moreafter being sent from another branch. I just believe it's ridiculous to tell me I have to wait 2 hours to print out a card which is a process that doesn't even take 10 minutes just feel like my time was wasted.

This review is not for the Bowie branch of PNC, rather for the entire PNC banking institution as a…read morewhole. The customer service is non-existent and unresponsive. The customer service representative never called me back despite over 30 calls for service. Multiple calls to the nationwide customer service number have been unreturned despite their policy of "24-48 hours." Despite the inconvenience and financial burden this will place on my business, I will be withdrawing all my money and closing the account this week. I would not recommend this financial for anything. Again, this review does not apply to the Bowie PNC branch but to PNC as a whole.

I have shopped at Giant Food in Bowie for years. I have ALSO done banking with PNC for years! I…read moreLOVE my Giant, and now I LOVE my PNC, because of the convenience, but also the people who work inside the bank. Every time I visit, they are happy to help, and we find ourselves in easy conversation; that always makes banking easier! I feel very comfortable banking there, and have ZERO bad experiences with this particular branch. Way to go, folks!

Convenient location and pleasant staff! I stopped in a few times now when I'm going to sams or wal…read moremart! They have a Popeyes next door so as long as you don't get tempted by the chicken I would say stop at this bank!

I went to this location to cash in my check issued to PNC bank even though I'm not a PNC customer…read more However, the teller to my check and said he need to verify the check first and I said ok because I went same exact procedure in prior day, after waiting appoxmetly 10min he said he couldn't cash the check and insist to deposit to my own bank. I know I can deposit in my own bank before I came in to PNC, I needed explanation as why I can't cash the check the is written for PNC, I ask for The GM and this young black lady named Brittny if not mistaken came with a very rude and unprofessional attitude to argue with me instead of explaining as why I can't cash it like I just did it the day before she said it's a new policy that came today and suggested to deposit in my own bank. She the worst GM I have ever seen in helping customer at the bank level, I suggest some one need to address this issues before it come of hand. For her surprise I cash my check in a different PNC location in laurel with no problem. This is shame and ridiculous of her at her level.

Today was a pleasant one 3-27-25. I was greeted immediately and signed in and waited to be seen. I…read moremet with April and it was so cool we had the same name! Spelling and all she was so nice and we shared laughs and little stories due to our namesakes! and all the while mutually handing the business at hand!. She successfully closed my account and I plan to return once I get back on my feet from my other retina detachment surgeries and recoveries. I Love this Bank because they let you know when something is going on with your account or your cards the simplest of Off they handle it immediately. Always acknowledge even by the security guard , they are always willing to work with you. I will always recommend this bank due to the fact they care for and about their customers first! And I've never had an issue with the tellers or bank systems at this location. PNC also has several banks within Wawas they help ATMs much easier and I was talking to someone getting money out as well but He had used his Independence Card which was interesting and different! . So if you have that card you can use it at any PNC ATM that's inside a Wawa. The Value is community and customers they are fair and honest in that and make sure you return as if it's a store!

I had an issue with a PNC cashiers check from out of state not being signed by the teller that…read moreissued it. The manager at this location refused to help me and said I would just have to mail it back to the person that sent it to me. It had already taken me a week to receive it via priority mail and cost $10. It would cost another $20 to send it back and receive it again after my 90 year old mother that does not drive took it back to the bank. I explained all of this and he shoved the check back at me and refused to help. He was African. I left there and went to Bowie PNC, explained everything to their African AMERICAN manager and he immediately called the issuing bank, confirmed the check and signed it for me. SIMPLE AD DONE. The manager at the first branch had no compassion and was just too lazy to help. Thank god that the Bowie manager was willing to go the extra mile and was very nice about it.

Nice people but systemic business problems. I have a HELOC with PNC and make regular "principal…read moreonly" payments in addition to automatic monthly payments. Literally, for years I have had problems at this location with them logging these principal payments as regular P&I payments resulting in increased average daily balance (to bank's advantage) and extra trips to resolve. It got so bad a couple years ago that I made formal complaints to several consumer and regulatory entities. PNC Corporate office even offered to have me make principal deposits through them because of this Branch problems. Cause? Tellers are not properly trained, software is too complicated for them to master, or PNC does not want to solve this problem as it benefits from the error. Or, some combination of these. Things have improved significantly in the past two years, but it reoccurred this week (in spite of writing "HELOC Principal Payment" in the check memo line and verbally confirming with teller each time). Bank staff told me that this is a recurring problem. They were all understanding/professional and solved the problem, but it required I make an additional early payment for the next month, required a special trip, and used over an hour of my time. Groundhog Day at PNC. I will not do business with them again...can't execute a simple transaction on a regular basis without error.

I had to go the V.P. level to have $27.38 returned to my account for a show that was canceled. The…read morebank REFUSED to put a provisional credit in my account while my dispute was investigated. They were obnoxious and condescending to me on the phone. The bank manager at Severna Park submitted my evidence to customer service. The performer sent me a screenshot showing were Square had removed the money from his account. PNC refused to put my money back into my account, saying they had 90 days to complete their "investigation ", and my case could not be escalated. This bank made a billion dollars in the last quarter ALONE, but it took them d*** near 3 months to return $27.38 that Square had already removed from the merchant 's account? This is unacceptable, and I advise ANY one looking for a bank to bypass PNC. They have NO respect for the so-called "little guy", and deplorable customer service practices!

This branch, located in Giant, rarely has lines and is a full-service…read more You can get your Banking, credit cards and home loans and business banking all in one location.

I used to visit this branch more often when I worked in the area. The employees were always super…read morefriendly. I ended up going through the drive thru yesterday to cash a check. I attemoted to use the walk up atm but it didn't give me the option for check deposits. I had one car in front of me and it took forever! Like way too long! I almost backed out and left but then I saw them finishing up. I accomplished my mission but was a little frustrated with the wait.

Great branch. Friendly, professional and courteous. Have utilized this location for many…read moretransactions both large and small. Outside walk up ATM, as well as drive thru ATM.

I went to bank today to update account I was sent a letter. I tried to speak to a banker she said…read moredon't worry just call the 800 number it will be quick and easy. Not so quick or easy I've been on hold all day up to 40 minutes at a time before I had to take another call. I'm on hold now over 35 minutes. Music playing just waiting to speak to someone. No hold time updates. Unbelievable!!

So I don't usually review banks because it is not worth my time, but this bank deserves some…read moreattention. First, the employees in this place are totally tip of the spear in my opinion. My financial advisor Michael M. has constitantly given me solid advise that is helping me prepare for my furute retirement. I have never been told no or given bad service at this location. I will continue to use their expert services from now on.