We are in town from Florida. They were amazing!!! Paula got our transmission installed in one…read moreday!!!!! I am able to return to work on time!!!

Responsive and detailed. Very professional. When our vehicle showed unexpected messages they were…read moreable to quickly diagnose and correct the problem.

We have been twice in a month and a half for alignment which hasn't been done right yet; and they…read morenow want me to pay for the third one they have still never done right. My car is also under warranty and they don't want to fix or even acknowledge problems that it is having. Horrid service department so don't want your money.

Great service, very reasonable pricing, and good turnaround time! Would have additional service…read moredone here if needed and in the area. I am in town visiting my parents for the weekend and needed rear brake work done. Priced around a few local business and decided to try the Toyota dealerships service department. I booked an appointment online over the weekend for Monday morning and requested a call for a quote. Received a call first thing Monday morning and pricing was extremely reasonable so brought in my Rav4. I am beyond satisfied and work took about 2 hours for rear brakes and rotor replacement. I even found a 25% off service coupon online. Ask for Travis T. he was my awesome service advisor! Great experience all around.

You need a large down payment and high monthly payment. You won't get any help here unless you…read morealready have thousands of dollars to put down.

Worst customer service I've had dealing with car salesman. They lied about everything. Car is…read moregreat, but they lied about the contract and gap insurance.

Horrible experience!!! The woman in finance or whatever she her position was should be ashamed for…read morethe way she treated me and my daughter. For my daughter who had a newborn and a single mother trying to buy her first vehicle from this dealership, it was the worst experience I have ever had and will never forget! This woman was pushing her to buy a warranty after already being screwed on a trade in and paying full vehicle price with a ridiculous payment plan, the woman was absolutely horrible!! She not only ignored me and continued to badger her after I said NO 3 times as a co-signer and knowing her financial situation. She was so unprofessional ! DO NOT RECOMMEND!!! 0 Star Rating but had to add 1 for review to be posted

I made an appointment to have 3 recalls dealt with on August 13th. I dropped off my truck at 5 p.m…read more August 13th. The service center said it would take about an hour and a half to complete the recalls. I went to pick up my truck August 14th at 5:15 pm. 24 hours later!!! Should have been ample time, right? Wrong!!!! As we were walking to my truck I was given my keys and told " we didn't get to your truck today can you bring it back tomorrow?". The service attendant then proceeded to blame me claiming I did not have an appointment and that's why they didn't service my truck. These guys do not care about you. Their slogan is " we make it easy." Their slogan should be "we take it easy" If you leave your car with them and they don't fix it they will blame you. A 1 star rating is much too high!!! They had my truck for 24 hours and all they did was move it from one space to another. They did not address the recalls that they claimed would only take an hour and a half. These guys flat-out don't care about your time. Horrible inconsiderate customer service!! If you get suckered into buying from these guys, count on having to take it somewhere else to get professional service.

Purchased a 2007 Subaru Outback on November 8th. Good running vehicle. Prices were fair and sales…read moreperson was very easy to work with. Would gladly do business again.

drove over an hour to see a vehicle that wasn't disclosed was an entire rust bucket, the owner then…read moremade fun of my husband online, bc he told him it wasn't up to his standards. very unprofessional. he then goes on to make fun of my husbands job- and our haunted house his very self used to frequent, because we refused to buy his trash.

I've always had very good experiences with Bill Cole's Service Dept. The managers are always…read morehelpful and extremely polite and explain every detail of what was done to my vehicle. The trust I have with them is extremely important to me. B. Senters Ashland, KY

Chris Porter and Matt Ratliff really showed up and showed out when my mom needed a new car! whole…read moreprocess was easy and she drove away in a beautiful Honda civic