I was visiting from Florida and made an appointment several weeks ago when I realized a…read moretransmission flush for my Rogue was $60 less than the Nissan dealer in my hometown. The associate answered all my questions and made scheduling my appointment easy. I received a confirmation email and text reminder the day before the appointment. When I arrived at the service center they opened the garage door, I drove inside and checked in. The check in process took roughly 5 minutes. I had a transmission flush, oil change and labor charge for replacing the inside cabin filter I provided. My appointment was for 9:40 AM and I received a call at 11:03 AM that my car was ready. Much faster than my dealer in Jacksonville. I was how told when I dropped off the car the maintenance package for oil changes was expired as the car was over 60,000 miles. The cashier found a loophole in the contract and called Nissan and got it covered for me. What a blessing! Saved me $60;) Thanks for taking such great care of me and my Nissan today! If I need additional maintenance work I will try to schedule on my next visit.

First of all, this is not a review of the sales person or sales manager. Even though they did…read moretheir job, it is the dealership owner's ego and insistence that one shall purchase a "Bill Cole Advantage" package that amounts to an extended warranty that is usually optional on any other car lot. (Oh and and they will throw in a set of fitted rubber mats.) This mandatory package - named after the owner - adds $3000 to all new vehicles, and the owner will not remove it. So after negotiations with the sales person (never met the sales manager for that day), I had to walk away because they wouldn't remove that package. The sales manager the next day called to check on the offer, and when he supposedly asked the owner that the offer would be accepted with the removal of the package, he was told by the owner he wouldn't allow the removal because his name was on the car. Note I'm not interested in buying "Bill Cole's car", I'm interested in buying Nissan's car!!! What an arrogant and egotistical move!!! So I left the offer, and checked with other dealerships and found that this additional charge is not common practice. Now Part 2. I go to another dealer who doesn't have the car I'm looking for (but Bill Cole has 5). We work a deal that is without the additional unwanted items and started at the sticker price. They have relationships with other dealers who have the car I want, including Bill Cole, whom they contact. The Bill Cole manager asked if it was "that guy that refused our offer and if so, the answer is 'no'." So the new dealership politely hung up and called another dealership who filled the order without hesitation. So what did we learn? Business is business. In this case the Bill Cole dealership (the owner) didn't want to sell a car, nor develop a new customer. Spite and egotism can ruin a business deal and presence. I hope those of you that buy from them enjoy paying for unwanted services and that Bill Cole logo and his "Advantage" program. I for one cannot agree to pay for something I don't want. Oh and the Ford part of the dealership is pushing "market adjustment" on some of its new cars (e.g., the Ford Bronco Outer Banks edition) up to a $10,000 adder that won't be removed!!! My recommendation: take your business to somewhere else. There are plenty of dealerships within 25 miles that would gladly accept your business and not add on items you don't want. (And I would give this company a zero star rating if I could, if not negative stars.) PS: read a couple of other reviews here to see how you'll be treated when going in for repairs and maintenance ... can't wait till they start charging a toll for in and out of the maintenance area or even the dealership itself.