Show up when they say they are going to and call to reschedule if they can't make it. Very…read moreunreliable

From the owner: We offer affordable quality automotive repairs and services. We have over 25 years experience, and…read morewe stand by all and any work performed. We offer on the go repairs and do free automotive diagnostics. We will service your vehicle during your work day so that your maintenance is kept up due to the busy lifestyle that work brings us. We service Portsmouth and surrounding areas. We look forward to doing business with you.

I took my vehicle for repair, it had a charging issue. The truck sat outside from Friday until…read moreTuesday afternoon, when I heard back from them. I never received a call asking for approval or of a dollar amount. EVERY single auto repair shop I have ever used, always requests approval, before completing the work. That is for the customer and business owner. But they called to tell me that the repair was complete, they replaced the battery with a dead cell and battery cable end. What they didn't do was 1. Call for approval and 2. Save the battery with a dead cell, that was less than a year old AND still under warranty. If they would have called me like an honest business does, I would have said, ok, great. Take the battery back to where it was bought, which is actually colder than AutoZone, and the warranty allows for a freebie. Instead they ordered a battery from AutoZone and gave them my 1 year old battery which was under warranty and charged me $338. That repair should have been at most $200. When I raised hell about it, the 'owner' said to me, it's fixed, we made the repair, ordered the battery and if you want you can go to AutoZone and get the olde one. First off, be a good business owner, and apologize. Secondly, make the call in the first place to get approval. How many people with batteries under warranty do you think they have done this with? If they are a long standing repair shop, which they claim to be, they have done this at least ten, if not 100. I feel as though this was an unethical practice and they have lost my business, my family business and whoever reads this. And for a difference of maybe $150 bucks. I am actually inclined to believe that the battery was good and they turned it in for warranty or used it for another vehicle. The fact is, the vehicle only drove 50 miles from the date I bought the battery.

I took my 2004 Honda Civic in for repairs. I am not from around Portsmouth so finding a good…read moremechanic was paramount after moving here from 2 hours away. After 2 estimates from local shops and 1 from the dealer this was the break down. Bill Cole was 790 in KY. Local in Portsmouth was 650 and a 3 week waiting list Local # 2 in Portsmouth told me something different than the OBD # 2 reading from Autozone said. Also quoted 750 to up to 1,000. Last but not least was Cole Auto , the owner Jason Cole quoted me 500 and that consist of V Tech replacement , tune up and oil change with Lucas. Jason was honest and direct , and that is hard to find anywhere. I will continue to do business here for as long as I live in the West Portsmouth , Ohio. Thank you Jason Cole for being an honest mechanic.

I have been to a number of auto mechanics in Portsmouth, and Vaughters is by far the best. Honest…read moreassessments, quality work and very fair prices. What more can you ask for?

First of all, absolutely % PHENOMENAL work! Done within a few days every time, gone to this place…read morewith several different cars over the years, and they get it done within a few days, never been over a week ONCE! Highly recommend getting car parts fixed and repaired here. Price never even goes over a thousand. Super quick oil changes. Plus for the front desk lady being super nice. No body work, but that's the only downside.

Fixed my stuff and good price. Took the time to diagnose the issue in front of me and showed me the…read moreresults

It is a Mobile grage service that comes to your home or office to work on your vehicles at your…read moreconveniance. It's pretty cool really. It allows people with tight scheduals to have their vehicles maintencanced or repair without really putting any more retraints on their schedual. They are also very reasonable priced compared to other garages in the area.

We live 420 miles away from Glockner HTCDGJR of Portsmouth (4-hour one way drive). We pursued a…read moreGlockner Certified Used vehicle purchase based upon online ads at Autotrader and Glockner websites with an advertised list price of $28,989. The price was the same on both websites. Both ads included a $699 Glockner Guarantee Certificate (attached) which indicates in all capital letters that it is INCLUDED with qualifying vehicles: which this vehicle was. Per Ohio law, any advertised price for a motor vehicle represents the full price including all costs to the consumer except tax, title, registration fees and documentary charge. So, by law the Guarantee had to be included. We had asked our salesperson (Dave Peck) to remove the $699 Guarantee and provide a credit o the list price of the vehicle. He indicated that the cost was not optional and could not be removed and was already included in the price of the vehicle. This information conforms to Ohio law. We then moved on to the financing office (Stephen Russell) the vehicle cost was listed as $1,000 more than the list price. It also included an added line item cost of $699 Guarantee. He admitted there was a $1,000 "mistake" and corrected the mistake however he refused to remove the added $699. He stated it was not included the List Cost; it was an added cost. He advised us to walk away from the deal if we did not want to pay the additional $699. I told him that I couldn't believe that we were the only customers to have ever complained about their false advertising - he shrugged his shoulders and indicated that we were not the first customers to have complained and added that "everyone has the opportunity to walk away from a deal." As we had already invested 6 hours of our day with the trip out to the dealership (and still had another 4-hour drive to get back home), test drive and waiting for paperwork to be reprocessed, we reluctantly moved forward with the purchase. The next day, we reviewed the paperwork again and discovered an undisclosed added cost of $70. When we called Steve, he indicated that he was unable to determine what the cost was. He became very defensive saying that it had nothing to do with any Glockner process. He blamed it on the bank "likely mis-allocating a loan origination fee." He said that he would contact the bank and try to figure out what it was and would call me back. In the meantime, I checked with the bank and confirmed that they did not have a loan origination fee. Upon his return call, he indicated that it was another Glockner error related to non-reimbursed tax based on the $1,000 error noted above. He advised that we would be reimbursed via a check they would put in the mail within the next couple of days. Later that day, I called the Used car Sales Manager (Jeff Doak) to discuss how we were misled by Glockner's false advertising of the vehicle list price and frustrated that we experienced multiple financial "mistakes". We felt that it was an entirely unprofessional transaction and they seemed to operate very unethically. And, just like the finance person, he simply said that we should have walked away from the deal. I told the Manager that we believed that the Glockner team's actions were not only unethical but also illegal - and that there are Federal and State laws to protect consumers from exactly what Glockner did to us. I told him that I would endeavor to write as many candid reviews online so that I could warn others what to expect/look out for if they deal with Glockner. I advised that I would also be contacting several agencies to look into their business practices. He replied that I could go ahead and do that and that Glockner has been around for 100+ years; and indicated that they don't break any laws. I replied that I understood his position, but did not agree. False advertising is a violation of consumer protection laws.The car-buying experience that we encountered is the epitome of why there are these types of consumer protection laws. Glockner did not honor their advertised list price. Buyer Beware!

Been looking for a Toyota Camry since August 2021 and I finally found the one I want at Glockner. I…read moresat down and talked with Danny and he helped me get the car I wanted. They have friendly staff and I can tell that they enjoy their job, especially if a customer drives away in their new car. So if you're looking for a car for a good price, go to Glockners in Portsmouth. They will treat you right.