At first I thought they were great. I had an oil change. Then I opened my hood after getting home…read more I noticed that they didn't put the cap back on the oil. I called to tell them. They seem like they were friendly and professional. And said they would give me a free tuneup. So I returned. Because I needed struts and shocks all around then I had them install new high Performance Monroe struts and shocks.again very nice and friendly. Now I know why. They did halfway. The rear springs both sides were cut with a torch! And the struts were not new. No wonder they were so nice. But I was going to call them to schedule another oil change. They never called me back or responded to my messages. Because I without realizing what they did. Found out 1 1/2 later. So just case any mechanic is extra nice and friendly. Be very cautious and alert. Check out their work before driving away.

They will work on transmissions but they located in KY and I live in WV,so, I can't do business…read morewith them. I sure that they are excellent garage, give them a call!

I have been to a number of auto mechanics in Portsmouth, and Vaughters is by far the best. Honest…read moreassessments, quality work and very fair prices. What more can you ask for?

Show up when they say they are going to and call to reschedule if they can't make it. Very…read moreunreliable

From the owner: We offer affordable quality automotive repairs and services. We have over 25 years experience, and…read morewe stand by all and any work performed. We offer on the go repairs and do free automotive diagnostics. We will service your vehicle during your work day so that your maintenance is kept up due to the busy lifestyle that work brings us. We service Portsmouth and surrounding areas. We look forward to doing business with you.

My brakes went out while on a hunting trip. I called Findlay Street Auto and was gotten right in …read more They ordered new parts while disassembling the old parts and it wasn't very long until I was on my way. Very expert service and kind people. I would highly recommend this automotive service. Thanks guys. C. Pratt

I wasn't sure why my brake fluid was leaking, but Denny found the bad line and replaced it. He also…read morenoticed my tie rod ends were about to fail. Fortunately, I had bought the replacements and they were in the trunk. He put those on, too. Total cost less than $190. Not too bad considering the dealership told me it would be $110 to just look at my car.

First of all, absolutely % PHENOMENAL work! Done within a few days every time, gone to this place…read morewith several different cars over the years, and they get it done within a few days, never been over a week ONCE! Highly recommend getting car parts fixed and repaired here. Price never even goes over a thousand. Super quick oil changes. Plus for the front desk lady being super nice. No body work, but that's the only downside.

Fixed my stuff and good price. Took the time to diagnose the issue in front of me and showed me the…read moreresults

these guys are beyond a doubt one of the best mechanic shops in the area there great at what they…read moredo and they take care of their customers like no other place I've ever seen I will never take my vehicle to anyone other than these guys I highly recommend them I had them replace all the tie rod ends and upper control arm on my vehicle they did an amazing job I've also had tires done by them couldn't ask for a better place

I've gone to these guys for over 30 years. Prices seem a little steep, but they do good work and…read morestand behind what they do. I recommend them often.

I took my vehicle for repair, it had a charging issue. The truck sat outside from Friday until…read moreTuesday afternoon, when I heard back from them. I never received a call asking for approval or of a dollar amount. EVERY single auto repair shop I have ever used, always requests approval, before completing the work. That is for the customer and business owner. But they called to tell me that the repair was complete, they replaced the battery with a dead cell and battery cable end. What they didn't do was 1. Call for approval and 2. Save the battery with a dead cell, that was less than a year old AND still under warranty. If they would have called me like an honest business does, I would have said, ok, great. Take the battery back to where it was bought, which is actually colder than AutoZone, and the warranty allows for a freebie. Instead they ordered a battery from AutoZone and gave them my 1 year old battery which was under warranty and charged me $338. That repair should have been at most $200. When I raised hell about it, the 'owner' said to me, it's fixed, we made the repair, ordered the battery and if you want you can go to AutoZone and get the olde one. First off, be a good business owner, and apologize. Secondly, make the call in the first place to get approval. How many people with batteries under warranty do you think they have done this with? If they are a long standing repair shop, which they claim to be, they have done this at least ten, if not 100. I feel as though this was an unethical practice and they have lost my business, my family business and whoever reads this. And for a difference of maybe $150 bucks. I am actually inclined to believe that the battery was good and they turned it in for warranty or used it for another vehicle. The fact is, the vehicle only drove 50 miles from the date I bought the battery.

I took my 2004 Honda Civic in for repairs. I am not from around Portsmouth so finding a good…read moremechanic was paramount after moving here from 2 hours away. After 2 estimates from local shops and 1 from the dealer this was the break down. Bill Cole was 790 in KY. Local in Portsmouth was 650 and a 3 week waiting list Local # 2 in Portsmouth told me something different than the OBD # 2 reading from Autozone said. Also quoted 750 to up to 1,000. Last but not least was Cole Auto , the owner Jason Cole quoted me 500 and that consist of V Tech replacement , tune up and oil change with Lucas. Jason was honest and direct , and that is hard to find anywhere. I will continue to do business here for as long as I live in the West Portsmouth , Ohio. Thank you Jason Cole for being an honest mechanic.

Great and prompt service. My car broke down, got it owed to the shop around noon, and they were…read moreable to return it to me completely repaired by 5 pm same day. Pleasant staff also. I am new to the area but will be using West Main as my service site. Thanks, West Main!

Friendly, fair, & honest. Although it was time consumming but what isn"t now days. Had a problem…read morebut they took care of it. The service was under warranty and they worked me in to get it done plus took care of an another issue at a fair cost. I believe I will deal with them on most all auto repairs except what the dealership where I purchased the car at is suppose to cover. This was my first time dealing with West Main auto and it was a postive experience. CWC

Best pricing around. Rick does a fantastic job. I couldn't be more happier with the work and repair…read morethat was done on my cars. 5 star service hands down.

From the owner: We are a fair business with reasonable prices we charge by the job not the hour. We make sure the…read morecustomer is satisfied with our work.