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    Glockner Frame Wheel Alignment Balancing Service

    5.0 (1 review)

    Services - Glockner Frame Wheel Alignment Balancing Service

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    10 years ago

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    Cole Auto Repair, LLC

    Cole Auto Repair, LLC

    (4 reviews)

    I took my vehicle for repair, it had a charging issue. The truck sat outside from Friday until…read moreTuesday afternoon, when I heard back from them. I never received a call asking for approval or of a dollar amount. EVERY single auto repair shop I have ever used, always requests approval, before completing the work. That is for the customer and business owner. But they called to tell me that the repair was complete, they replaced the battery with a dead cell and battery cable end. What they didn't do was 1. Call for approval and 2. Save the battery with a dead cell, that was less than a year old AND still under warranty. If they would have called me like an honest business does, I would have said, ok, great. Take the battery back to where it was bought, which is actually colder than AutoZone, and the warranty allows for a freebie. Instead they ordered a battery from AutoZone and gave them my 1 year old battery which was under warranty and charged me $338. That repair should have been at most $200. When I raised hell about it, the 'owner' said to me, it's fixed, we made the repair, ordered the battery and if you want you can go to AutoZone and get the olde one. First off, be a good business owner, and apologize. Secondly, make the call in the first place to get approval. How many people with batteries under warranty do you think they have done this with? If they are a long standing repair shop, which they claim to be, they have done this at least ten, if not 100. I feel as though this was an unethical practice and they have lost my business, my family business and whoever reads this. And for a difference of maybe $150 bucks. I am actually inclined to believe that the battery was good and they turned it in for warranty or used it for another vehicle. The fact is, the vehicle only drove 50 miles from the date I bought the battery.

    I took my 2004 Honda Civic in for repairs. I am not from around Portsmouth so finding a good…read moremechanic was paramount after moving here from 2 hours away. After 2 estimates from local shops and 1 from the dealer this was the break down. Bill Cole was 790 in KY. Local in Portsmouth was 650 and a 3 week waiting list Local # 2 in Portsmouth told me something different than the OBD # 2 reading from Autozone said. Also quoted 750 to up to 1,000. Last but not least was Cole Auto , the owner Jason Cole quoted me 500 and that consist of V Tech replacement , tune up and oil change with Lucas. Jason was honest and direct , and that is hard to find anywhere. I will continue to do business here for as long as I live in the West Portsmouth , Ohio. Thank you Jason Cole for being an honest mechanic.

    Glockner Frame Wheel Alignment Balancing Service - autorepair - Updated May 2026

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