I have 2 cats and 1 dog (who weighs more and eats more than me - see my profile photo)…read more Do I rate Pet Supplies Plus a 5, yes! I can run in and out of every single location and grab essentials when I am running low (e.g., cat litter, treats) and when they offer sales and coupons, stock up! In the dead of winter, they offer a sheltered, heated, space for me to "walk" my dog and my odd cat that freaks out in happiness when he hears me get his clear "bubble" carrier out and is excited to go anywhere. If you can write a review independently, without comparing Pet Supplies to a behemoth like PetSmart, they earned every single star. What is better than PetSmart? I have never had to stand in a checkout line!!! I enjoy supporting small businesses anytime I can.

It has been awhile since my last review and I still continue to shop at Pet Supplies Plus. They…read morehave rearranged the store and items are organized and easy to find. There is always someone to help with questions, and often offer to help you to your car with your purchase. They frequently have coupons and with the coupon prices are better than other options. Consistently good service .

Their selection is superb! Extremely knowledgable and helpful. Great selection of many different…read morebreeds of fish, coral and other marine creatures. They also have several varieties of tests and water additives to keep your tank healthy.

They don't honor their warranties on live fish. I bought and paid for 12 fish and shrimp. 4 died…read moreand they blamed me. I have kept fish for most of my adult life so its not like I don't know what I'm doing. I took a sample of my water to another aquarium store nearby and they assured me that my water was well within the parameters required for the type of fish I was inquiring about.

Beyond the reef is the best aquarium store in the area, the staff is kind and I've gotten all of my…read moreaquatic animals from here but some have been sick, but other than that the rest have been thriving. The pictures are all of animals I've gotten from beyond the reef (in my own tanks)

Horrible customer service or should I say non existent customer service. The store manger Sara is…read morevery rude and obtuse not willing to help at all. I can't get Pete the district manager to call me back, really?? I just want to exchange a few cans of cat food is that so hard?? Do yourself a favor steer clear of this store and go to Petsmart or order from chewy.com they have great prices!!!

The groomer was really attentive to my lab. She is a gentle giant and gets a little resistant when…read moreit comes to getting groomed. She even tried to get off the table in the middle of getting her nail grinding but the groomer calmed her down and kept her from hurting herself. She kept speaking to her to make her feel like everything was ok and got the job done fast! I appreciate her!

Awful! My dog is NOT a purebred. Was given paperwork on a totally different dog. Liars. How are…read morethey still in business. Please do not go here!

Originally talked to someone in the store and told us he would work with us on price. So we planned…read moreto come in. We called before hand and asked if we could bring in our current puppy to make sure they get along. He said yes but we needed a muzzle for her. Searched all over to get her a muzzle and finally found one as she is a puppy and most do not fit her. And then got there and he let us know we needed vet records too. After we drove 45 minutes from home and obviously did not have the paper records on hand. After searching for the records, I happened to have the records scanned (as I had to send them to our new leasing manager) to my phone so I asked if those would be okay. And they said no for whatever reason. So my fiancé and I figured out a game plan as we already had our puppy with us and they would not budge. We tried to work around that as they had kind of destroyed those plans after telling us one thing. So we were trying to work with the owner on price. But he wasn't even there. He was texting and calling us. We were willing to work with them but after them telling us they would work with us they did not. Instead the owner finally called my fiancé and was horribly rude. I would not ever buy a dog from them. I would never give them my money, I don't care if they had the dog I wanted for $200. We will be paying $1200 for our new Shiba Inu. And very happy that we paid more just so he gets no profit from us. The man seemed very nice and willing to work with us at first call. We had found another one previous but it was a long drive. We will now happily take that long drive. And after reading reviews here of sick dogs thank god I didn't get a puppy mill puppy from here and give them any profit for having sick dogs and horrible attitudes.

Great customer service. Most items are overpriced and the…read morestore smells horrible. It hits you the minute you open the door. Very dog friendly and accommodating.

I just tried the Bentleys in Schaumburg grooming. My pup needs his nails trimmed and filed once a…read moremonth. And sometimes his anal glands done. We had Sarah and I could not be happier. This is absolutely the best trimming he's ever had. She was gentle, caring and thorough! I immediately came home and booked his next 3 months of appointments with Sarah.

Maybe im old but I miss the way a customer used to be treated. Care, concern and honesty. I have…read morea pittie that is a bit difficult and she really needed her nails done. I was worried. Our experience at all things woof was amazing, fast and comfortable. Down to earth people that just actually care. Xoxo

This is hands down a wonderful establishment. They are friendly, informed, helpful beyond words,…read moreand just very kind. I bring my dog Ozzy there on a regular basis for baths. You are greeted then led back to a very clean room with tubs all set. They have an incredible selection of shampoos, conditioners, and so much more. There are also plenty of towels. I even so kindly get a helping hand to lift Ozzy in and out of the tub. I've had his nails trimmed which they do very well and are so kind and gentle. The entire store has so many things for purchase including baked goodies for the four legged beauties. I just can't say enough about this place.

We needed gel sedative for my formerly feral cat with PTSD. Wood Dale followed up to verify address…read moreinfo. They compounded the gel and shipped it very quickly.

I was having my pets med sent to a different pharmacy till they ... let's just say messed up her…read morerefill frequency... I asked my dogs internist if she could send it here and she said yes . They called me and quoted me $40 more than the other pharmacy but said they would price match, which was so awesome of them, and I can pick it up . I don't live far . I picked up her med and felt something mooshy in the bag. I got it home and opened it up, they put a little squeaky watermelon toy in there for my dog . Come on now how cute is that??? They instantly have become my regular pet pharmacy:)

We love supporting smaller pet stores and prefer our local Pet Supplies Plus to a giant, impersonal…read morestores like PetSmart. We love that they accept pet food donations for so many different charities and always pick up a few items to donate. The only thing I despise is that the sell live animals and I hope that in my lifetime this practice is outlawed.

Grooming- I was so thankful that they have Amanda as a manager in the grooming room, she was able…read moreto get our dog Lily to relax and trust her to allow her needed grooming. Amanda was so patient and knowledgeable in her care. And Amanda gave me great pointers on helping me to guide my dog more easily. We will be returning to Pet Supplies in Villa Park regularly. We recommend this store, it is clean and bright, with helpful staff and Amanda is a Rock-star Groomer Thank you Amanda ! M.Neighbors

We had such a wonderful experience adopting our dog Copper from here. The staff was so kind,…read morehelpful, and truly cared about making sure each pet goes to the right home. They took the time to answer all of our questions and made the whole process feel comfortable and stress free. We are so grateful to have found our new best friend. Thank you for everything you do!

Very dedicated and loving volunteers…read more pets have all medical issues. Neutering and shots