The lady who helped me was great! My debit card had been…read morecompromised so l went there to give them the replacement card information. But thanks to her, l 'm in automatic pay, and it's tied to my bank account directly, so l have no card charges, plus any further changes to a card, doesn't affect the account...

They should be absolutely embarrassed at the way they treat customers. Highest rates I've ever had…read morein my life. Every other utility does a soft credit check pull and there's no deposit required. here with even 800+ credit since they don't care about that I have to pay a $400 deposit but hey great news you get it back in two years if you don't miss a payment. Crooks!

They are compassionate quick to serve and reliable. Noticed tree trimming all over town to avoid…read moreinterruption of service in the face of another hurricane. Expensive.

Came in looking for a circuit breaker that neither Lowe's nor Home Depot had…read more I asked and unfortunately they were out of the item also, however they made a call to another supplier who did have the breaker! That's what I call great customer service! Many thanks you guys are the best!

Quality everything! Consistently accurate, on time every time, easy to use website, courteous…read morepeople.

Our HOA requires that the shed match our home. Al and Paul's sheds knew exactly what to do…read more Excellent service excellent workmanship great value highly recommend this company.

I live in Hunters Trace sub where Marion Utilities is the only game in town (called a monopoly i…read morebelieve...illegal). When my late mother lived here, alone, her water bill began to get very high..she even wrote to the company about it but nothing was done..just essentially Pay and Shut Up..When I inherited the house in 2014, I also noticed a high bill despite the fact I own another house down the street where I have a well and I use the water at that house since its free..and to this date still havent moved into the H. Trace house and still use my free well water. I finally had them check the meter since I personally knew others here at H.Trace who had similar issues and some who despite filling their pools and watering their yards, had NO water bills. Since the water meter was replaced, my bill is now just the minimum as would be expected for a house Im not living in..(occasional toilet flush and filling cats water dishes)..Did Marion Utilities give me any credit for the 4 yrs of overcharge? NOPE...Not only that, but theyre trying to make me pay a $5 late fee on my $10 water bill (thats a 50% penalty..usary..illegal)...when I didnt get the Oct bill till Oct 25th. They have us all "bent over" here and appear to be able to do whatever they want or else they turn off your water and charge an enormous fee to turn it back on. Im planning to write to all H. Trace residents to have them check their meters too...Ive also looked into contacting the govt powers that be to inquire what, if any, regulations these private water systems have. Im DISGUSTED that through no fault of mine or my late mothers, we have HUGELY OVERPAID for many years, gotten NO CONSIDERATION from marion utilities and now Im being extorted 5 bucks from them. Does anyone know who to contact regarding what appears to be "mafia type" shakedowns? At some point, Id like to rent out my other house and move into H.Trace, but the prospect of supporting this hinky appearing water company makes me nauseous

It's really disheartening to know that you are stuck with a service you are unhappy with. The story…read morebegins when I arrived home from work and noticed that there was a large pool of water in my yard. At first I thought it might be the septic but because it was clean I knew I was leaking water. I immediately called Marion Utilities Inc. and they told me an engineer would contact me soon. When I spoke to him on the phone he told me that from the sound of the location that is was most likely on their side and not to worry about it. The next day he arrived and spent a good while trying to figure out the problem. He eventually figured out the source and came to the conclusion that it was after the meter but I was told not to worry about it because they are taking responsibility for it and so I would only be charged my "average" monthly usage. Before leaving they recommended a plumbing company that would help and are reliable. I called them immediately and they told me because it was late in the afternoon that they would come first thing in the morning. I didn't worry about shutting the water off because I was told I'd be only charged my monthly average. The plumbing company was very prompt and fixed the problem in no time; the company was Ellzey plumbing I highly recommend them. This morning I stopped by Marion Utilities Inc because I haven't been receiving my bills in the mail. When I got there I found out that they didn't credit anything on my account and that I owed a lot of money. I told the lady what I was told; one of the man that was at my house didn't even remember me so how can he remember anything they promised me. Today they told me they would credit only 24 hours and that was it, "and that is being generous," he said, However that is not what I was told; I was told "my average monthly usage." I know you cannot choose your utilities provider so all I can recommend is, do not take them by their word. Make sure that everything is shut off and that you get a professional to fix the problem and then if it's Marion Utilities' responsibility present them with the bill. I was really disappointed to find out I was misled and lied to. The only thing they did right was recommend and good plumbing service.

I found them on I couldn't be happier. Their customer service is amazing…read more They did so much more for me than just install gas for my food trailer. They were fair, communicative, and friendly. Thank you Calvin, Tonya, and Mel. #taterheads

Was visiting my parents in The Villages. Their fire pit was not working and a guy from this company…read morecame out to fix it. They were charged $244 for labor and one part. $120 for a hour of labor and $124 for the part. The guy was there for less than one hour (abt 30 mins) and the part that was replaced still didn't fix the issue. He said that they didn't have the part on hand to fully fix it and told my dad it was better to just buy a brand new fire pit. He happily took the $244 without hesitation though. He did not take the fire pit apart to do any trouble shooting. I talk to two separate companies that repair fire pits and they said it was very rare to be able to fix the issue without taking the mechanism underneath the fire pit apart. He made his determination by sight only. This guy, and in turn the company, is a fraud and they have no hesitation to rip off older ppl who know no better. Beware of this company!

In October I met one of their dealers in front of my sons work. I explained I couldn't do anything…read moreuntil January, he told me that he would have my first payment set in January. So they came out in October and installed my water softener. I received a bill shortly afterwards and contacted Craig. He said he would fix it. The finance company continued to harass me, and now it's on my credit score that I did not pay for three months. I contacted Craig again he said he would fix it again and that was on January 13. On January 26 at night I got a phone call that I owe two months behind. So he never did a damn thing with it. Edit-If you have a problem please contact Mary Beth the office manager. She will make sure the problem is fixed and addressed. I'd like to give it a five star because of how well and how kind she fixed it but unfortunately I still have to do the work to fix my credit score. I will add the water softener is amazing.

I worked for Ideal Water for almost 1 year. They owed the payment to the customer. Not the…read moremanager, me, not the sales rep, Georgia but the ownership. The owner is Don Grace! I was paid to install that unit for the customer. How I got thrown under the bus is ridiculous. I received a call from that customer in November and I told Don Grace. He said Georgia had to pay for it. I called the finance company to see what they could do and they couldn't do anything. This definitely rest with the ownership of Ideal Water. This mistake hurt the customers credit too. Just terrible. But for Ideal Water to claim a contractor when they are the ones with the checkbook. Give me a Break!

I have a new buyer moving into the area where you service, and we have been dialing both numbers…read morelisted for you. We are unable to get through to your office to get her utilities hooked up for Monday, 7/21/25. I am hoping someone can reach out to me and tell me how we go about reaching someone from Tradewinds Utilities. Thank you.