The lady who helped me was great! My debit card had been compromised so l went there to give them the replacement card information. But thanks to her, l 'm in automatic pay, and it's tied to my bank account directly, so l have no card charges, plus any further changes to a card, doesn't affect the account... read more

They should be absolutely embarrassed at the way they treat customers. Highest rates I've ever had in my life. Every other utility does a soft credit check pull and there's no deposit required. here with even 800+ credit since they don't care about that I have to pay a $400 deposit but hey great news you get it back in two years if you don't miss a payment. Crooks! read more

Ocala utilities responded better than most to hurricane Debby I am a lineman that works as a contractor FOR POWER COMPANIES I was at home for this one lost power in the middle of the night and power was was restored before 11am. Which means they started working while it was storming, it was a 3 phase line with a 3 phase take off, which ain't the easiest to restore, tree fell on line. GOOD JOB GUYS. PROPS read more

City of Ocala utilities are rip off. The majority of our appliances are only a few years old put a brand new central heat and air instead of our light bill going down after the new AC unit it went up our light bill average for the last four months was over $625 a month for 1400 square-foot house. They are thieves. Our light bill from last year is averaging over $200 a month more and this is what the new AC unit shame on you read more

If I could, I'd give this company negative stars, below zero. Woke up this morning to power disconnected. Having some financial difficulties, between jobs right now. But managed to scrape together, with a bit of help, exactly the amount of the bill. My husband went online and paid it, receiving a confirmation email from Ocala Electric a few minutes later. Hours pass, and still no power reconnection. We call the company and they hem and haw saying they dont have record of the payment made on THEIR website, then telling us they'd "look into it and call us back with an update in a half hour". Almost three hours pass and still no call or email. My husband calls again, getting another representative who has no record of the previous phone call and also can't find the payment. So rather than following THEIR OWN EMAIL CONFIRMATION OF PAYMENT and reconnecting our power, basically they did nothing and now my husband, our cats, and myself are without power until who knows when and they have our $200. This is an absolute scam!!! I never had issues like this in the 20 years I lived up in Jacksonville. read more

Ocala Electric Utilities is a rip off! They over charge! My bill nearly double since June due to the rate hikes. My home runs strictly on electricity water, hvac ect. They don't even have a budget plan to help offset the higher demand during the summer. They can careless that you have children or not they will pull the meter if you don't pay there ridiculous high bills they send out. It's time to go to local board meetings and complain to our local government to find a new operator to supply us with power at a affordable price! Maybe Duke or FPL ? It's time to put a end to the unfair practices of OEU!! read more

Update: 4/18/2019 The last time I lived and left Ocala it was due to Ocala Electric's high manipulated bills and in another month I will be seeing Ocala Electric in my rear view mirror again with Ocala Electric behind the wheel.. Going back to Pasco County with Duke the honest electric company.. I questioned them recently on how they computed my sewer charges since I don't pay for water and they would need that use to compute the sewer charge and their answer tipped the moving scales for me.. As a single person living alone I am paying for other tenants that have several people living in the same apartment & have lots of guests using a lot of water I would presume; they agreed & blamed the owner of the apartment I live in citing "it's their idea" .. Clearly Ocala Electric needs to be investigated.. read more

I have never seen a utility company so poorly managed and administered. The people are not friendly at all, ever! If you do a pay as you go account, you can't even pay at their utility company, you have to pay a third party vendor. With all the complaints and the city still does nothing. Or tax dollars at work! read more

I used to live in Ocala & had Ocala Electric at one point & they are the reason why I moved.. I fought with them every month over the bill & so did my neighbors.. Moved to another part of Florida & have FPL & for the same amount of usage & same lifestyle my electric bill is one fourth of what it was in Ocala.. In Ocala back in 2008 I was paying just for myself $ 160.00 a month for electric & I did not cook with FPL I pay $ 45.00. . Same apartment size, same lifestyle, no changes except for the bill & I'm not the only person in this town that gets really low & accurate monthly electric bills.. Just went back to Ocala to look at apartments because I really like it there but when they told me they were in the Ocala Electric area I said no.. I had a house also when I lived in Ocala & had SECO Electric & their rates were much more honest & accurate.. My cousin lives in other part of Florida & also has FPL & her rates are really, really low also & she does a lot of cooking.. I too lived in NY & my bills there were low & accurate for one person.. Sad that they are allowed to get away with that.. read more

Took over 40 days to have electric service started For a commerical (pre-existing) suite that is over 10 years old and had many other occupants, it took us over 40 days to have the electric service turned on, and after filling out the application, they "magically" found another charge(and form) for us to pay and then required an inspection of the service (THAT'S PRE-EXISTING!). I could understand needing an inspection for a new panel, etc...but this is ridiculous. WORST CITY UTILITY SERVICE I HAVE EVER WORKED WITH. EVER. We are also a fortune 100 company! read more

As far as electric companies go, the prices are comparable to everywhere else, but the customer service is fantastic, the crews work hard, and everyone that works at the electric utilities are kind, polite, and really care about the customers. The Electric Utility department also does a fabulous job with light up Ocala during the holiday season! People can complain and usually turn to the internet to vent, compliments usually do not warrant the same response. But, I applaud OEU in their efforts to involve the community and for 99% of the time having the shortest wait time for outages. read more

The poor and less fortunate are not welcome in the horse capital of the world. You need only look to the inhumane policies of the monopoly that is the city of Ocala power utility. If you find yourself in the unfortunate position of having to decide between the lifesaving medications you need and the life sustaining electricity you also need to refrigerate and cook food, heat the water for showers etc., you'll find absolutely no sympathy from the city of Ocala. As it is, the city only allows a mere 10 day grace period from your due date but if you ask for an extension they may give you about 4 more short days which won't even get you to next payday. But the real kicker is that the city strictly only allows two of these pitiful extensions a year. What better way to control the demographics of your city? So what are the officials of the city of Ocala saying with these stringent policies for a utility that you cannot live without and cannot get anywhere else? It says to me that they only want people in their town with enough money to pay their bills without any trouble at all, aka rich people. read more

For lack of a better word Ocala Electric sucks!!! The bills are the highest in the state. Charge for everything including producing power that they themselves don't produce. Constant hassle, staff are a PITA to deal with, they never get anything right when you call them and they claim they didn't know anything about it. Just an overall crappy power company run by a corrupt bunch of sleazy politicians and the City of Ocala. 12 Million a year approximately goes into the cities general fund from the power company. Those that live in the county don't have a say in it because it's run by the City. Someone needs to get rid of these corrupt money hungry power company and replace them with SECO or FPL anything would be better than Ocala Electric. read more

They make it as inconvenient as possible for anyone requiring new service. Get a notary, pay a huge deposit, fill out a ton of forms. Even if you are a prior customer who was in good standing and you have tenants moving out and a small amount of time between tenants. Worst customer service ever. read more

Garbage customer service. It's also a nightmare to pay a bill as a "new customer" even if you've been with them for 2 months. On top of that the bill is more fees and taxes than actual electricity usage. read more

Be VERY careful with this company!! If you can avoid it....DO IT!! Usually my bill was about $140.00 per month (32 days), my final bill was for 42 days on which the last 7 days I hardly was home, and they are charging me $230.00, that is almost $100.00 more for only 10 days!! THIS IS A INSULT TO THE PEOPLE OF OCALA! WE DESERVE BETTER THAN THIS!! Thankfully, now i am OUT of the city limits!! read more

If I could give 0 I would. This company is atrocious! I'm paying the same amount for a 900 sq ft apartment as I was for a 3 bedroom, 2 bath 1740 sq ft home WITH pool and barn. They overcharge bigtime! They wanted a $350 deposit for standard billing so I went with their Prepaid option. Well, I didn't realize they would be overcharging me for their electric services so I went online to add money to the account and it wouldn't let me (even though I had an account number and mind you this is 10 days after I had services turned on). I had to go through a money order (which you actually can do online, though Ocala Utilities tells you that you have to go to the location) which costs an additional $3.99. Ridiculous! The only beauty in this situation is that it is temporary and I will be moving back to an area with a different service in a few months. STAY AWAY from these theives!!! read more

Biggest Utility Scam EVER! Our utility bill has steadily climbed every month we have lived in the Redneck Riviera. October and November, the windows stayed open during the day - both bills were over $250. We were gone for 1/2 of the month in December, unplugged the entire house except for the fridge, jacked the heat down to 65, luckily it was nice and in the 70's while we were up North. Our bill was the HIGHEST since we moved into this house in June! Almost $300!! I called them, she tells me, "we've had sev. calls on this issue this month..." I asked to have my meter read monthly, "we don't do that, everything is done remotely, no one drives by or stops to read." HTH can you fairly and accurately bill ppl if you don't read meters? Basically, they are taking all the water/electricity (that they buy from someone else) and divvying it up per paying customer based on sq footage, # of rooms, etc...It's disgusting. But the longer we live here, the more obvious things become. Don't buy a house here either, the realtors and flippers are all in bed together and there are more sink hole damaged houses then honest ppl....just sayin. Run Forrest Run! read more

HORRIBLE CUSTOMER SERVICE!! Called to make a payment arrangement and was given a new due date. Four days before the due date, they disconnected our power!!! I was taking care of my grandmother for the week who requires oxygen, and I called to explain that, but was told that whoever I had spoken with did not "put it in the notes". As for my grandmother? HE TOLD ME TO CALL AN AMBULANCE!!!!!!!! Are you kidding me????? They are absolutely careless! read more

To avoid Ocala Electric keeping our $200 deposit until we die, we prepay our account. We made a payment on Thursday night. It is now Saturday and we are receiving shut off notices. I tried calling them, but there is no way to talk to a human being. Being on a fixed income, there is no money at all to even make a small money gram payment. This should not be happening. At this point, Ocala Electric owes me a full month of electric service, not threats of shutting off my electric on a 80+ degree day. read more

Someone needs to do something about this company. I'm fairly certain they're in violation of rights in some way or another. They recently just stopped allowing more than two extensions in a YEAR. They did this without any policy changes to make it possible for people who need help to pay their bills. What is a person who needs a little more time to pay their bills to do? Combined with the highest prices in the state this is going to be a disaster. This is the "Ocala good'ol boy network" at it's finest. read more

Well, In my opinion Ocala Electric Company are a bunch of crooks. It has been nice out the past 3 days so I decided to shut the Air Conditioning off to save money and open the windows. Now I have had OEC for about 8 months now, and just so happens that they "randomly" came out and did a "reading". They said that they were'nt charging us enough at the moment. So as a result, to the RIDICULOUSLY high electric bill, they charged an addition $13 for "overages". I have a 1 bedroom 900 sq ft apartment and pay anywhere from $150-$200 a month to OEC. They are a rip off, and they take advantage of people. If you try to save money, they will find ways with "readings" and "overages" to make that money back. CROOKS! WISH I COULD GIVE NEGATIVE 5 STARS. read more

WOW!!!! I thought it was just me so I have never said anything. I have dealt with City of Ocala Utilities for personal and business needs. Everything said below is 100 % right on. Even with the upgrade (their definition of an upgrade) they are still the worst company I have ever had to deal with. They were and still are behind the times on online business also. I feel for everyone that has to do business with them. read more