It's clear the sale of this Winchester Ontario pharmacy to its current owners did not service the community well. It's an awful thing to say, but I can no longer trust this pharmacy.
Everything from blatantly ignoring the wishes of the customer, to incorrectly filling of prescriptions. There has also been a number of times where an attempt to overcharge me was made. I still don't know whether or not this was an attempt to get paid twice for the same prescription or it was just a mistake, but given the recent track history I wouldn't rule anything out.
Then there's the issue of their new computer system. Lost, and mismatched prescriptions as well as missing critical special instructions for different customers had become the norm for some time.
The now tenuous relationship between this Pharmacy and its customers is not reflective of the entire staff. In fact, had it not been for a tiny core group of truly professional pharmacists, assistants and others, I believe the doors of this business would have been closed by now.
I take no pleasure in composing this review. However given the number of times our concerns have fallen on the deaf ears of the current owner this may be the only forum that can contribute to restoring a community's trust in what was once a proud cornerstone on this community. read more