6/16/22: I went on a tour here in hopes of moving my grandmother from a different memory care facility to this one. I explained the entire situation before going & it didn't seem to be a problem.
During the tour in memory care, I noticed the strong stench of urine and feces throughout the unit. There were aides on their cellphones, which was an issue I had at the place I wanted to move my grandmother from. I wanted her somewhere where people did their jobs & weren't distracted by their phones while mysterious falls happened and whatnot. So, that Was a turnoff for me.
After the tour, I was told by the director that she would be going to do an assessment on my grandmother the next day & would get back to me on next steps. She never got back to me. I heard back from the sales rep & she just said that they can't provide the care my grandmother needed. I found that weird because during my tour, I saw someone half deceased in a bed where she told me they also offered hospice care. If you offer that, there should be nothing you can't do. My grandmother was simply in a wheelchair with dementia.
So, I was very annoyed with their lack of transparency and feel that the place I was trying to move her out of sabotaged her ability to leave by telling lies. I wasn't given the chance to dispute anything. I was just told they couldn't take her.
That's fine. I probably dodged an even bigger bullet because I was told by staff at her current MC facility that their staff are rough with residents and I don't want my grandmother anywhere where she could be hurt. So, be aware of this if you decide to place your loved one there.
Go check the DSS website & check for complaints too. read more