Over a number of years we have done a few private rentals and also utilized a neighboring vendor on…read moreCI. None of those were as efficient, as nice, or as easy to book as CRV's process. We take at least one, often two, vacations to the island each year and will continue to use CRV to book our stay. The two houses we vacationed in to date were fantastic. Exactly as described. Recently, it was very easy to locate a bigger home to accommodate a larger contingency (10 family members from toddlers to seniors) for an August adventure. We are looking forward to arriving!

Our recent experience was extremely disappointing, especially after renting vacation properties…read morefrom this company for nearly a decade. My spouse has rented from them for even longer, so we were particularly surprised by the lack of basic courtesy and customer service. During our stay, the HVAC system was non-operational to the point that we ended our vacation one night early. We informed the company of the issue twice, on different days, but no one was ever sent to inspect or address it. Instead, we received text messages from someone identified as the 24/7 response specialist who clearly did not have the knowledge or expertise to troubleshoot an HVAC problem. The company never offered a meaningful solution, compensation, or any attempt to make things right. After many years of renting through them, the lack of a genuine response was especially disappointing. We will now be looking for another vacation rental company--one that follows basic courteous business practices and takes guest concerns seriously. **Of note this company changed its name some time ago to Coastal Shores Vacations and they are affiliated with Long and Foster**

When you first arrive at Lighthouse View, you will be blown away by the breathtaking view of the…read moreAssateague Lighthouse (hence the rental's name). But once you step inside, you'll never want to leave. This townhouse rental is beautifully decorated with soft, cool colors and beachy items everywhere. It provides enough room for a small family (we had 5 and were plenty comfortable). Almost everything you could need is provided. I cannot say enough good things about this home and cannot wait to have many more stays here. I was even able to contact the owners directly when I had questions after the rental agency was closed for the day. I would highly recommend this house to anyone...just don't pick the week I want :-)

From the owner: Located right on the water with your own private dock. Lighthouse View offers spectacular views…read moreyear round, as well as direct deep water access (the public boat launch is less than 100 yards from our front door). You can moor your boat or kayak by your front door and enjoy time on the water in this scenic gem of Virginia's Lower Eastern Shore. Lighthouse View has two bedrooms (sleeps 6 comfortably) and two full bathrooms, with an extra half-bath downstairs. Everything else you could possibly need is there for your use, including a barbecue, crab cooking pots, as well as crab traps for catching them right off your dock! Beach chairs and patio set with an umbrella so you can enjoy meals and hanging out on your deck. This part of the east side of the island is relatively free from trees (places where mosquitoes hang out) so there isn't a need for a screened in porch with Lighthouse View.

We came down to Chincoteague in August and the place we had rented did not look at all like the…read morepictures online. The outside paint on the house was pealing. There was supposed to be a fenced in yard for our dog but it was only partially fenced and the the grass hadn't been cut in awhile not to mention the bugs were horrible. The TVs did not work and the remotes were sticky. I do believe that they needed new batteries. The sofa in livingroom you sat down to the floor. No curtains and the few shades there would not pull down. When I called harbour rentals about how to get the TV to work they said well they couldn't come till the next day. No offer to move us to another house. We packed up and left. I did call them the next day to complain about the property. They said oh you should have called us. I did . I told them. I only received half of my money back minus the taxes there. Very disapointing. I had rented with them several times. They need to upgrade the pictures online and make sure the owner replaces things like a crappy sofa you can't sit on. Don't advertise you have something when it's not true. Sad to say we will no longer be working with Harbour rentals again.

If you want to stay in well maintained homes, without insect problems, that also have good customer…read moreservice to assist when problems arise, do NOT rent through Harbour Rentals. After our experience with Cattail Cottage and Harbour Rental's staff and management, we will never be booking them again. Arriving at Cattail Cottage this year, everything seemed to be okay except that the only actual couch in the house in the back room is stained. We did not mind this much because we were not visiting Chincoteague to sit on the couch. One day, after getting back from dinner and hanging out in town, we arrived back to see that the house had become infested with hundreds of ants. Most of the ants were located in the bathroom right off of the bedroom, which unfortunately has a type of barn door on a slide which does not reach the floor to close off the bathroom to separate this issue from where we would be sleeping. We reported the infestation to Harbour Rentals that night and followed up again in the morning and repeatedly throughout our week in Chincoteague after sleeping elsewhere beginning that night. The office only gave us six Terro ant bait traps for hundreds of ants. After spending most of the next day playing exterminator and cleaning the house on vacation, the ants seemed to subside for that day, however, they returned and were now also in the kitchen, especially by the sink, even though we did not use the kitchen other than storing things in the fridge. We repeatedly reached out to Harbour Rentals requesting a call from the manager, named Anita according to office staff Bill and Sandy, throughout the remainder of our stay and never heard from her. Upon dropping off our keys on the last day, Sandy was in office and stated that Anita had visited the house without telling us and while we were not there. Sandy stated that Anita did not find any evidence of ants in the home, however, prior to us dropping off the keys, we did our own walk through of the cottage and found even more ants, both dead and alive, all around the home and took a video which showcases this. We still have not heard from or seen the manager, Anita, after having repeatedly requesting a call, sending an email, and visiting the office in person multiple times.

Perfect for all 4 couples!…read more 2nd stay at Spinnaker Waterfront and it's even better than the last time. We stayed with 3 other retired  couples this time and enjoyed having our own bedrooms and bathrooms. One chilly and rainy day we couldn't go fishing but enjoyed the fireplace and appreciated the nice dry firewood the owners supplied. Really enjoyed seeing the Chincoteague wild ponies again, and this time we did get to the Wallops NASA base.   We are planning on bringing our grandchildren for a week next summer. There are so many free activities that we can enjoy with them from catching crabs and swimming off the dock,  surf fishing on Assateague, and even climbing the light house.  Plus the 2 visitor centers on Assateague and Wallops can keep them busy if weather doesn't let us enjoy the National Seashore which is my favorite beach. Especially enjoyed lots of take-out seafood, and the savings vs eating in restaurants. But cooked lots of great breakfasts in the wonderful kitchen that was exceptionally well stocked with everything from paper products to spices and every pot and pan you can imagine including a large crock pot for our gang

Spinnaker is the perfect house for a family vacation. We spent most of the week enjoying the house…read moreand all it offers. Our favorite activity was eating smores off the grill on the back deck after eating dinner on the screened in porch. Our first time in Chincoteaque and we never made it to the beach - no need to when the water is in your back yard! The owners take care of the property like it's the home they live in all year round. We already booked a week for next year!

Wow, there's a lot of hate on here but I have nothing but good things to say about this business…read more We have been renting from them for 5 years and have had only the minorest of issues, which can be expected when renting a beach vacation home (not enough forks at one place and ants had gotten into one of the kitchens at another and it was quickly addressed). We have rented about 10 different properties and all are true to the photos and descriptions. Check-in is easy and keyless, all have WiFi, and I LOVE that linens (sheets, towels) are now included! They always provide a welcome bag with a couple rolls of toilet paper and dishwasher tabs, etc. to get you started. I also love not paying extra fees to third party sites, so we book direct. This is our go-to vacation rental location!

I rented a condo in Ocean City, Md through Seaside Vacations and Sales ($1800 for 4 nights) in…read moreJune. The ac didn't work. Waited 2 hours for service person. The filth on the back side of a/c closet prompted the service person to call down for a shop vac. Along with the cracked cooktop burner, stained ceiling tiles in bathroom, broken glass on the patio, peeled paint on door among other things. Did I mention the mouse? I emailed one of the owners - crickets. So I emailed the office. No response. So then I called. they offered me $150 off one night of a future rental. I asked if the things had been fixed. Their response - I am sorry, I know you stayed in June. We plan on having things fixed, that can't be fixed now, in the winter. Thank you for your concern. You're kidding, right? Never again

BLUE BAYOU: Everything was great before and during our stay. We booked Blue Bayou for 5 days with…read moreIsland Getaways through AirBnB. Our communications with Sherry and staff before arrival were responsive and helpful. The home is simply stunning on the inside and perfect for 2 couples. What put a negative ending on our lovely stay was the attitude of Island Getaways toward personal items left behind. "Throw it away" is their attitude and policy. It is evidently too much hassle for a customer service vacation rental company to facilitate the return of accidentally forgotten belongings to renters - AFTER they have vacated the property. I can't help they cynicism in my thoughts... they have our money, we've left the property spotless, except for our forgotten personal items, and they cannot find the time or generosity to make a phone call to discuss a return using the credit card information they already have. I told them I would pay extra for the box, padding and their time arranging it. My items included about 6 personal 4-8 oz jars of nuts & seeds (collectible glass canning jars) NOT fresh store bought food, and an unopened 32 oz cannister of high quality protein powder. I don't know anyone personally who would intentionally leave personal items behind. I believe that's why it's termed "accidental." I believe people are capable of knowing the difference between store bought fresh food and personal collectible jars filled with pantry items. I believe people realize an unopened cannister of protein powder is fairly expensive. I believe most people are good and kind and generous when given an opportunity to be helpful to others. It turns out even in the off season - when Island Getaways office staff is obviously not as busy as during peak season - it is way too much hassle to carry customer service to the customer AFTER they are no longer on site.

We stayed at Ocean(W) Grove Beach House in Chincoteague Island last year and I will copy and paste…read morewhat I emailed the property. "We were disappointed with the overall cleanliness of the house. A few concerns while settling in: -There are ants all over the kitchen area. -There is also no trash can in the small bathroom downstairs. - barely any hand soap in either bathroom. Thankfully we brought a large bottle of hand soap with us and refilled one of the bottles that was really low. -I also don't see any extra paper towels or kitchen towels or hand towels anywhere in the house. " Their response: "Thank you for taking time to reach out to us about your stay. Despite all of our houses being on a pest control plan, the ants are always a troublesome part of the Chincoteague experience. We recommend that you put all of your food away and do not leave it sitting out. They will be very noticeable otherwise. There is nothing we can really do about the ants. We do keep ant traps here at the office. Please let us know if you would like to stop in and get some. The hand soap is not something we provide with our rentals. If there are soap bottles, they were let from previous guests. We also only provide a starter roll of paper towels and a starter roll of toilet paper in each bathroom. Anything beyond that guests would need to bring. If you need any hand towels just let us know. We can put some out for you." The back deck was a mess and unusable. We ended up buying powder to kill the ants and zip lock bags to keep all our food, hand towels and toilet paper, and even with that the ants were EVERYWHERE. When we checked out we got a call asking what the powder was all over the kitchen and I told them, it was ant deterrent and they did not press the issue. I even left the container under the sink since they clearly needed it. I don't know about everyone else but if you pay over $1k to stay in a vacation home for 1 week, you shouldn't be expected to bring toilet paper, paper towels, zip loc bags to keep ants out, hand towels, hand soap, etc. We have rented through Airbnb before in Pennsylvania and did not have to bring any of those items. We have stayed in the area several times at the Best Western and it's always been a pleasurable experience, but I am finding that renting a home is an entirely different thing in that area. It looks like we won't be going back to Chincoteague this year, as most of the homes are not rented by individuals and all the companies I have looked at have poor reviews. So if you want to go, plan really early to find the best places to stay!

Suzette is always so kind caring and professional. She always goes the extra mile to ensure that…read morethe guest is very happy. She is also very informed about the happening around the island. Lisa, the manager is the true constant professional. I really think that Suzette is ready to assume a position of more responsibility e.g. a promotion.. E W green, Sr mba

5 stars because this place is just considered every when it was built, and the amenities like their…read morefirepits and bikes and heated pool are great. Minor Cons that would only make this place even better: the check in needs work, we got a text saying the room was ready and mobile key so when we arrived we went right to the room wit the mobile key. Late that night the mobile key no longer worked and we were locked out and calling the front desk for half an hour only to find out they have check in info and hard keys at the front desk. That should be mentioned in the check in text instead of to head right to your room. Major con for my husband and he would have given if three stars for how annoyed he was by the TVs-None of the TVs work - the remotes are absurd and channels don't correlate to the guide that pops up, and the tv has only basic cable and a few channels- all the streaming apps are present but blocked somehow. Theyre exceptionally hard to navigate. For a bungalow at the beach, sometimes you want to watch tv. Also wish terribly that they had a hot tub, seems like a big miss for such a great resort! Lastly, the set up at least of our cottage was weird, the TV and couch were against the windows so you were looking at a wall, not the nice sunset and bay which was behind you. Overall, very clean, immaculate grounds, and incredible resort a-z.

We stayed here in 2014 and never stayed in a rental property before but the local hotels are very…read moreexpensive and we had 6 people so we thought renting a house would be a great choice. Chincoteague rentals have many different types of properties. We booked a waterfront house overlooking Assateague island and the location was perfect. The house was close to the park and the local boat ramp, great location and the price was right.

I've rented houses from this company three times. The first time was sort of a disaster, but they…read moremade it right for us and moved us into a house that was great. The second and third times were fantastic. Very good service, very helpful. I look forward to renting from them again.

These bungalows are great! They have 2 bedrooms, a kitchen, and bathroom. They are just right for a…read morefamily vacation. The staff is friendly and it's very relaxing. The pool and beach are on site. You can't get in the water by your bungalows, but there are chairs outside so you can sit on the shore. The bungalows have everything you need inside as far as dishes and pots and pans. They also provide towels and linens. Check in and check out were very easy. You get into your bungalow with a 4 digit code that they email you before arriving. When you check out you just call and let them know you're gone. The trip was successful and we loved it here. There are water activities (jet skis, boats, kayaks) and grills on site. There's also e-bikes and fishing rods for rent. You can also purchase fire wood, ice, and charcoal onsite There are AC units inside each bungalow but the bedroom with bunk beds doesn't have a unit so either bring a fan or leave the door open, because it gets hot in there. The main room and living room have a TV that has Netflix and other streaming channels. I certainly think it's a vibe here... The staff is great. Mike, Mark, and Connor were very helpful!! Definitely check them out!!

We recently visited for our ten year anniversary. We stayed 2 nights in a floating bungalow. The…read moreaccommodations were very nice. The unit was clean and had alot of updated features. We loved the screened in porch. I would have enjoyed it more if the bungalows were facing the water vs each other but still had a great view of the water. The front desk staff could of been more helpful when we asked about recommendations on things to do. When we asked they responded, "we are locals." Some suggestions would have been nice. Overall a great experience though.