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    Sears Hometown Store

    2.0 (1 review)

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    14 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.8(70 reviews)
    24.9 mi

    I purchased a dryer from Lowe's in Columbus, GA on June 17, 2026, with delivery scheduled for June…read more19. While the delivery arrived later than expected, my main concern was the condition of the appliance upon arrival. When I inspected the dryer the following day, I found a scratch on the front door, a dent on the right corner, and black scuff marks on the right corner of the control panel. I immediately contacted Lowe's to report the damage. I was transferred between departments, spent time on hold, and eventually drove to the store in person to try to resolve the issue. Although store management acknowledged the issue and discussed a possible discount of 20%, I was directed to work directly with the delivery contractor. Over the next several days, I made multiple phone calls in an effort to resolve the matter. I contacted Customer Service and was offered a smaller discount than what had initially been discussed, which I did not find acceptable. I also called a delivery number provided by Lowe's and discovered it was incorrect. After contacting Lowe's again, I was given the correct number. When I finally reached the Delivery Service, I was offered either a 10% discount or a replacement dryer. I was also informed that accepting a discount would prevent me from returning the dryer. After considering the options, I decided to replace the dryer. My concern is not only the damaged appliance but also the amount of time and effort required on my part to resolve an issue that occurred after purchasing directly from Lowe's. Customers should not have to coordinate among the store, customer service, and delivery contractors to address damage that occurred during delivery. Ultimately, I chose to exchange the dryer, and the Delivery Service agreed to provide installation and delivery of the replacement at no additional cost. I appreciate that a replacement solution was offered. My initial preference was to accept a reasonable discount and avoid the inconvenience of a second delivery. The process required to reach this resolution was far more difficult and time-consuming than it should have been. I hope Lowe's improves communication and takes more direct ownership of delivery-related issues so future customers have a smoother experience.

    Curbside pickup orders take literally ALL DAY to prepare. 3 items? 6 hours. It's ridiculous.read more

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.5(37 reviews)
    45.5 mi

    They would have gotten a 5 star, if I didnt have to talk to 5 different people to find what i…read moreneeded. In the end, it took 10 minutes to find what i needed at the price i wanted. That is all that matters. Better selection than the other local big box competitor. Better Prices.

    owe's Review…read more Disappointment, regret, and lack of professionalism is an understatement with how I feel about Lowe's and specifically the Lowe's in Newnan, Georgia under the management of Nick. We ordered all new appliances for their Labor Day sale Wednesday, September 2. Part of the order was supposed to be delivered and installed on September 10 and the other on September 17 We've received automatic texts regarding delays. We've been given multiple make up dates. We finally received part of the order a week late. I've been trying to get a hold of somebody with install with no response. I called Newnan Customer Service on 9/5 who gave me the direct number to install. The number they provided me, I have never been able to get someone on the phone. The only contact I've had is via automated messages. We ordered four appliances so I'm getting automated texts for each separate order. I've been trying to get in touch with somebody to figure out which appliances are being delivered on which dates. Although I haven't spoken to anyone in install directly, once our refrigerator arrived, I was a little hopeful that everything else was going to follow within a reasonable timeframe; however, that has not been the case. I called the Newnan store back on 9/20 to get some answers on the delay and inability to reach anyone with install. She told me she would have the manager, Nick, reach out to me when he got in on Sunday (9/20) around 11am - NO CALL BACK. So I called him again Monday (9/21) and was informed he was on his lunch and would call me back - NO CALL BACK. I've attempted to reach install 9/8, 9/11, 9/15 which are all in my call log. This morning, I called Lowe's mainline instead of dealing with the store. I've lost complete faith in Nick's professionalism and customer service skills. The main line to customer service put me through to someone in installment mainline. She was able to contact install at Newnan and they told her they have been trying to contact us. COMPLETE LIES! And now the earliest date they can give us is an install date of October 6!! We've been given multiple delivery dates, multiple delays, multiple promises for call backs. How am I supposed to trust that these appliances are going to show up 2 weeks from now, especially given they are trying to place the blame on us. These appliances were ordered on September 2 and our first bill is due BEFORE we are GETTING the appliances. How is this right? On top of that.. the gentleman I spoke to in customer service this morning, had the audacity to say "maybe Nick hasn't returned your phone call because he needs you to calm down." First of all, that remark itself was ridiculous and unnecessary. This is the first time I have shown frustration and it's mainly due to Nick not contacting me back after multiple calls and messages left. Let me make myself clear - I have never once raised my voice, used profanity, or done anything that warrants messages to go unanswered. Even if he couldn't give me an answer, the professional thing to do would be to call me back and give me a different contact number to someone who can assist beyond the number I have been trying. At this point, I wish we could do business with Home Depot. I will be stopping by that store today to see if they can get us appliances before October 6. This has gone from a "time and delivery issue" to an "integrity and professionalism issue." I've been told that I will be contacted within 24 hours in regards to all of these issues and I'm not hopeful. But my hands are tied. Absolutely no one is helping and I keep getting fake apologies with no true solution.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(13 reviews)
    53.3 mi

    This review is not really aimed at this specific store but more of a Lowe's policy. I just finished…read morebuilding a new house and hired a contractor to buy some items for an installation . The parts I had left I attempted to return to the store . But since the items were not on my Pro card and I didn't have a receipt they refused to give me even store credit . I appealed to two different "managers" and all said it's a Lowe's policy and they Can't even give me store credit . Store credit is all I expected and as a Customer that has spent a lot here in the last few months and when this has happened to Me at Home Depot they give me store credit . It's a poor policy and should be reviewed. I over buy on everything so I don't have to come back for one little thing and slow down the job. Then at the end of the job I return the leftover items. Which is a time saver on the job and a practice I will continue. I'll just be doing it at Home Depot from now on. Also I got all my appliances here and it took not one or two but three lg dryers before I got one that wasn't dented. Save yourself the trouble and buy elsewhere

    DO NOT PURCHASE APPLIANCES AT LOWES!!! I purchased a Freezer online which came from a warehouse in…read morethe Atlanta Area. I selected the Carrollton store for review because they were the ones who called me about the delivery. The freezer was delivered 7/28/2024. I called Lowes on 8/2/24 because the freezer was not freezing and everything was thawing out. I was told that they could do nothing because it had been over 48 hours and their police was no returns after 48 hours on appliances. They gave me the number for Whirlpool. I called Whirlpool and they said they didn't replace warranty was parts and labor only. They sent a repair person and the Compressor had leaked all the fluid out and was not working properly, They say the part is backordered. I will be reviewing Whirlpool also. This is September 8, 2024. iI don't have a working freezer.

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    Sears Hometown Store - appliances - Updated September 2026

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