I am a Customer Service Manager and as such expect a lot from myself and companies I buy from. I…read moream also 64 years old and have experienced more than the average person. I am sure most would agree GREAT customer service is rare these days. NOT here! I was a royal pain in the ____ for these folks with all my questions and specials requests. Not once did I get the feeling they were anything but thrilled to help me. The prices are competitive and the staff from the owner on are CUSTOMER FOCUSED. I don't give a lot of reviews because frankly I get tired of being that grouchy old man with nothing but negative to say. I am excited and honored to give Obadiah's my highest endorsement! FYI I bough a Drolet 1800 Escape and all the needed accessories so this was not a small purchase and they had lots of opportunities to disappoint me. They did not...not once...

Things started out pretty well here and I was able to get a nice woodstove while supply chains were…read morevery slow because of the pandemic. The stove arrived after it was explained that we had to inspect the unit in case anything was wrong and refuse shipment if we had any issues. The glass door arrived broken. We accepted shipment on instructions from Obadiah's and waited for the new glass door. Nothing came. Then I was asked to write a review by the company manager and I explained I couldn't write a good review since we never got the new door. Somehow FedEx got blamed for parking it in a warehouse. The over $5000 stove smoked incessantly. I contacted the manager who told me how to start a fire, told me pictures of the wood looked like it was wet (it wasn't) and generally treated me like a little child she had lost patience with long ago. Incredibly condescending and never expressing anything like concern for the customer, only on how to blame it on me or anything where she did not have to take responsibility. She told me these things over and over again, open the window before starting a fire, wood must be dry, open the window for some time before adding more wood, etc. She contacted the manufacturer and they told her I could try removing the baffling above the firebox, a type of fabric or fiberglass material. In five minutes we solved the problem that I wasted a lot of time and energy going around and around about with the seller who behaved as described above. Parts ordered later arrived damaged and were replaced.

Fast, professional, courteous, on time. The gentlemen were very polite. Will recommend to…read moreothers.

Eric Olsen is a great guy and he did a great job I appreciate everything they did for us and I'm…read moreglad that we got it done in such a timely fashion

Good selection of items. Friendly and helpful staff…read more Conveniently located in lakeside.

Went into Sliters today needing sawhorses and jig saw blades. Asked a man and a woman at the…read morecashier stand if they carried jig saw blades. They said they were on isle 14 where we had looked a couple of times and were unable to find them. I asked for assistance and they just looked at me and didn't offer to come help. There were no other customers waiting to be cashed out. We left and went to Ace in Kalispell and found all that we needed. The employees in this store did not greet us and were not helpful so will not be going back there.

Service is top notch and you don't have to look for it! Staff greets you with a friendly helpful…read moresmile and asks can I help you find something? And, they will walk you to where it's located. The selection is fantastic, I couldn't find anything that I couldn't find and I know hardware stores! Expert advice from friendly knowledgeable people plus fair prices on high quality brands is my definition of "VALUE" and you get it here!

I had a mechanical emergency during a recent vacation to Whitefish. While staying at a hotel just…read moreup the road from Ace Hardware, the metal frames of my wife's glasses broke. She really needs her glasses to function, and no, she does not have an extra pair with her. It is late in the day on a Saturday. There is no way we can find an Optical shop open here today, and we are heading into remote areas of Washington tomorrow. We are away from home, and I am without tools, supplies, or even an appropriate work surface. No worries though, because I remembered seeing an Ace Hardware store as we drove in. Suddenly, I feel like MacGyver, or Mark Watney...under pressure, but ready to put together a solution to save the day. I was able to buy Gorilla Glue, some copper wire, some hobby clips, and wire cutters from Nelson's Ace Hardware. I got a couple of paper clips from the Hotel front desk, a lens cleaning cloth from my camera bag, and some loose paper from a folder that happened to be in the car. To quote Hannibal Smith, "I love it when a plan comes together". And Nelson's Ace Hardware did their part today! Thanks Helpful Folks!