Wayne is an excellent technician. Prompt, polite, professional. He deserves a bonus. He was responsive and understanding.

The service technician came and did not verify the problem. Did not give me a call in spite of canceling the appointment a couple of times. Should go with other service providers. read more

Our service tech was prompt, knowledgeable and professional. He found and explained the problem and how to correct it in an understandable way . read more

Our technician arrived within the dedicated window and called about an hour out. He was straight to the point and extremely efficient. He explained the issue and corrective measures. Very pleased with the whole experience from start to finish. And since I had warranty I saved 75% of the total cost which would have bothered me for sure. read more

I had a Maytag dryer that needed repair. I went through my home warranty company home safe and they dispatched Sears appliance repair. They showed up diagnosed the problem. Charge me $65 to come out. Call. Home safe and got the approval to fix it. And every time they would schedule to come out and fix it. They would reschedule this went on for over 7 weeks. I finally had a plus appliance. Come out after calling them on a Friday. They came out on Monday and fixed it in 20 minutes. Sears had said they needed 2 people to unstack the dryer from the washer. It was a Maytag stackable unit. A plus appliance did not need to unstack it. It took him 20 minutes to fix it. I would not recommend using Sears appliance. Repair ever to anybody the worst company on the planet. read more

Tech was not able to fix the problem. Told my daughter that he needed to order parts and never return or call back.

Awful service, the guy who service my house twice was so rude, doesn't want me to explain him the problem, always complaints about everything, disrespectful. Sears home warranty awful to work with and now there is Noone to talk. I need a live person not AI. Job is NOT DONE BECAUSE REPAIR PERSON CANNOT WOTK IN ATTIC. read more

The repairman had a bad attitude. He left telling me he would order parts and return. Then I received an email with paperwork I had never seen before showing I had approved some estimate for work. And another email stating sears does not do the repair work I need and I have to call someone else and go through this whole process again. read more

After it was determined that we needed a replacement part, there was no visit scheduled to install the part. When I requested a date, there was no discussion. They soonest date was assigned. That didn't work for our schedule. I rescheduled for the next day. We were told the tech was to arrive at 12:30 pm when the clock time was nearly 5 pm. I could not speak with anyone to verify times. This was frustrating. read more

Wayne was great! However Richard the "VI Scheduling Assistant" should be sent to the digital grave of "Bits and Bytes" - especially when it comes to rescheduling - and it is virtually IMPOSSIBLE to be able to talk to a real human being!!! It's like they know the automated system has its flaws so they shield you from talking to a real person. NEVER AGAIN! read more

The technician was respectful and took the time to explain well the issues with the dryer. Thank you!

Jebidiah was prompt and completed the service quickly and professionally! Overall from inspection of the issue to completion, it was a great experience. read more

the technician indicated online that he was at the house however he NEVER showed. This is outrageous! a full wasted day and for nothing and the heat is still off. How dare you Sears absolutely unacceptable. read more

Worst Home Warranty Experience - Avoid Sears at All Costs! I've had the absolute worst experience with Sears Home Warranty. Six months and counting--they still haven't replaced a broken appliance, despite multiple calls and promises. Their customer service is unprofessional, unresponsive, and downright frustrating. What's the point of paying for a warranty if they never honor it? Save yourself the headache--DO NOT waste your money on Sears Home Warranty. There are far better and more reliable options out there. 0/10 - Would NOT recommend! #Sears Home Services read more

I'm pretty this is a scam business!!! Tech showed up with no truck and no parts!! I gave the person I spoke to all info he needed to repair my GE refrigerator. He never hooked up the diagnostic tool to determine what was wrong!!! Pretty sure I would have been charged piece by piece till he got it right. Told him he was done and to leave . I understood I would charged the $129.00 service like my email stated but it then changed to $136.00 because I'm in PA!!! That is NOT what email has!! Beware do not use this business!! Thinking I might file a civil lawsuit against them!!!! read more

The tech who came was very good. Able to tell us what was wrong. Not his fault, but it should not have taken a month to receive service, which was rescheduled by Sears at least twice. read more

He was a master working with my warranty company. I will be dropping my present company and pick Seats back up if Aaron can be our technician! read more

Once again I waited for the serviceman to show up and of course he didn't show. I called and all they could do is reschedule for another two weeks. I have a contract with Choice Warranty and they referred me to Sears. Don't think I'll use either one anymore. read more

The technician seemed very knowledgeable and I appreciated his recommendations and his honesty.

we requested service to repair our dishwasher that was not working! we paid $100 service fee and technician said he was unable to fix due to parts 'NLA' to which I asked what that meant and said, 'does it mean no longer available'. Technician stated he was unable to fix our problem, had me sign documents and left! Now we are out $100 and have to purchase a new dishwasher! Disappointment is an understatement! read more

Communication between the Warranty company who hired Sears and the Sears communication between us is terribly suspect. Robots and chats without ANY ability to speak to a Sears coordinator was impossible. screen shots! Was there any consideration if I was on a landline? I never have had any ability to take a screenshot on a landline! Old school technology is still around. read more

The repair went well, and was efficient Yet as of today I still haven't received the written exposition of the coverage that I was coerced into buy members of the support team. As of now nobody has sent a written contract of what I have spent multiple blundered for Sears protection . I am soon to go to social media about this. Robert Baron‼ read more

not helpful. Said he didn't have time to try the washer with clothes. Was late and didn't call. nothing was resolved.

They contracted our washing machine to a company the guy said he had a disability and couldn't cover his shoes on our carpeti told him our washer was leaking.He ran a cycle a told me it was leaking. He then said it would cost 430 dollars to repair. He never moved the washing Machine but said it was the water pump or a hose but it Might be neither. I made him leave and called whirlpool they came and Pulled out the washer and Showed me Leak in the hose that was a simple fix. I will never go through sears again read more

The scheduling process is horrendous, especially if you want to schedule washer and dryer for the same time. The arrival window of 8 hours is extremely inconvenient. And there was no notification of a shorter window on the day of the appointment. For 18 years I was very happy with your scheduling process and service. But no more. I will no longer use or recommend your firm. read more

Service technicians were great, very respectful, clean, and conscientious. They diagnosed the problem and ordered the correct parts. Parts arrived fast , and the technician had already scheduled his return trip. All good. read more

Fantastic work. professional and well spoken! Very knowledgeable. Courteous and polite.

The technician was knowledgeable and did a great job fixing my refrigerator. I had great frustration with waiting for a delayed ordered part and unable to speak with a representative by phone regarding this issue despite many attempts. I always got a computer generated message when I called and then was disconnected. read more

the technician said that the capacitor is defected and the report will be sent - a week past and still waiting for the report

The technician was very knowledgeable. He did a great job fixing the machine s. I would recommend using this service.

The technician called one time while I just happened to be getting ready for work after I'd been waiting literally all day long for them. He only called once and didn't leave a message or even give me time to get out the shower(not even 5 mins) to call him back before he cancelled the service and made a note that I declined service. Very dissatisfied! A quick follow up phone call before he put the cancellation through would have been nice especially since I already paid a fee to have him come out. read more

Technician was great. Customer service was not. They over schedule their Technician and can't even guarantee same day service because of it. Only after calling 3 times did it get done. Not worth the 250$. read more

We need technician to come back he installed new ice maker and said it would take at least 24 hours or more to start making ice and it has not made any ice as of 1/14. Please call us to have him come back read more

He didn't do anything but look up parts on his phone then told us the price to fix everything inside of the machine. He said this without even opening the machine to take a look. Then quoted us a ridiculous price or a discount if we take the warranty. We are very disappointed in the lack of a diagnosis of the problem. read more

Never thought that Sears would "rip off " senior citizens but they did it to us!! First technician did not find any leaks in our washer but never really opened the washer machine to find out. So we had to have a second visit but this technician did a search and found the problem. We were charged $156.17 for the first visit and $294.71 for the second visit. So don't fall for the 90 day service guarantee it isn't true!! So it cost 2 old people on a fixed income $450.88 for a part that cost $32.61 that should have been replaced on the first visit!! Called Sear's Home Service Supervisor and was told...to bad! We will file a complaint with Consumer Protection and BBB. I never ever thought Sears would "rip off" old people! read more

Technician was great and efficient. However, the service was a problem. The first visit was diagnostic, and they needed to order a part. The technician did not show up for the second appt and no one called me to explain or reschedule. For the third appt, the technician could not complete the repair because he needed a helper, which the service forgot to schedule. On the fourth visit, they finally got the job done. Four visits to fix one tiny switch - nice! read more

Tech did a great job repairing parts but Choice did not approve ALL parts needed, resulting in service originally called for still existing and LOUDER! CHOICE should pay for all parts needed to achieve the desired outcome! Vince J. read more

came to fix my dishwasher and said he didnt want to get into it cause wasnt sure where it was leaking from. Unacceptable, did not even make an attempt obviouse leake from somewhere with an E15 ERROR CODE however tech did call my home warranty to recomend a replacement, thet denied it cause tech could not give no info to diagnouse the problem read more

John E. technician ID 0911222 never showed up at my house and turned in a fraudulent receipt with fake signatures on it. This technician has done same kind of stuff at two of my other properties. I have reported him to A&E factory service and First American Home Warranty. This is fraud what this tech is doing. Absolutely terrible and dishonest. read more

I gave four stars because I can't provide four and a half. The technician was excellent in customer service and providing the requested service. read more