Made a request to have my washing machine inspected following a move into the area. Technician was…read morereluctant to even consider making an appointment, but finally stated he would come on Monday between 12-3. No show and no call to explain. Would not recommend.

I've used Brent to repair multiple appliances over the years. He's always been responsive, shows up…read moreon time, follows up and does quality work. I used some other companies before I found Brent and it was a hassle. They didn't call you back or show up wasting your valuable time. Save yourself a headache and call Brent next time your refrigerator or washing machine starts making a weird sound.

I contacted Coleman's since I'm having issues with a recently installed, brand new water heater…read morepurchased from and installed by another company. Truthfully, I feel taken advantage of by that company, like they just wanted to make a sale, neglecting to properly inspect and diagnose my prior unit. The issues I was having previously have returned. I'm very frustrated and don't want to deal with them again. I should have known better when the responding tech took less than 5 minutes to mutter, "This heater is bad. This is not a good brand," despite my previous heater being only 4 years old. I contacted Coleman's A/C Heating & Appliance Repair seeking a professional who would listen carefully to the issues I'm describing and offer sound advice/solutions on how to proceed. I expected to hear back from Coleman's within a day or two. But my inquiry was responded to quickly. The technician was friendly, listened, and we discussed what could be done to get my hot water going again. It was suggested I contact the company that performed the install since I'm still under warranty. But it was such a negative experience with an inattentive, apathetic tech that I'd rather cut my losses and allow Coleman's to care for my unit. I will follow Coleman's advice. But at the first sign of indifference or rudeness by that other company, I'll call Coleman's out to fix my heater.

The Colemans installed a new heat pump for us this month. I chose them due to the excellent…read moreservice I had received in the past. They were very professional and the communication was excellent. The unit was installed quickly and works wonderfully well. Their estimate was below other businesses in the area and I felt that they, being a family owned business, were more invested in providing exemplary service. Which proved correct. They supplied some extras and explained operation and maintenance as well as the warranty. I highly recommend this business for anyone seeking trustworthy, reasonable, and professional service.

Finally, dryer heating. Back to the days of an empty hamper! woop woop. very responsive team…read more knowledgable, good communication and great customer service. thank you! Elizabeth

Bryan came out and replaced a part in my dryer. He also diagnosed my washer problem. He was very…read morefriendly and professional. I'm very pleased with Brown Appliance Guys. Would highly recommend their services!

I was charged 2 diagnostic fees and neither diagnosis was correct. After 6 months I received a call…read moredemanding the 2nd fee after I paid the first and I refused to pay the 2nd fee. In writing the technician turned into my insurance company that the 6 month old ice machine replacement parts were no longer available. That was very untrue.

do not use. They are not a local company, which means they do not respond quickly. they claimed to…read morehave an office in Madison, but it closed six months ago "temporarily" Because they're not local they have to ship parts in, which delays service. They have not yet called me back, I've had to call them every single time. Their service tech missed a service window after they had sent the automated text saying he was on the way. This company is not reliable.

I requested servicing my dryer Thursday not even 30 minutes later. I had a message from Kendrick…read more They were out here servicing my dryer and changing the timer Friday. Communication was excellent. Service was excellent. Totally recommend Kendrick to do. Your job. Will definitely be using him in the future for issues with my appliances. He was fast very courteous and cleaned up after he finished which is a huge relief for me.

Requested service for my washing machine, Ken came out and did a thorough inspection, he explained…read moreeverything to me along with pricing and my options. Machine and area around it were left clean a neat. Ken was very pleasant and a real professional. I would recommend him for your appliance repair needs !

Quick (extra$), well done. Very friendly. Practically remade a suit jacket for me. Highly recommendread more

From the owner: My business is to serve the community that meets our customers demand. Our aim is reasonable…read morepricing and dependable service.

I was absolutely deee-lighted! My service call was scheduled and my Electrolux dryer fully repaired…read morewithin 24 hrs of calling A1. I'd called 6 other repair services - one of which suggested A1. One was a totally automated response; the second wanted an upfront payment for the service call; another had their scheduler out for a week; the remaining told me next week, blah, blah. A1 distinguished itself from these other outfits immediately. The repairman (Mr. Trey) was excellent, took care of it - no waiting for a replacement part - and a pleasant personality. Still being relatively new to the area, I wasn't familiar with A1, and I'll certainly remember to call on them again when/if the need arises. Thanks, A1 - you definitely live up to your band name.

Had a problems with a Cafe GE Refridge. Called Haier(old GE service) twice. no good. Crap…read moreservice. Wasted $250 on Haier..... They Would not stand behind the failure to repair. Called McKinney. Spent about $350 change two parts. Did not fix the problem. Did not answer my calls. Called Brents Appliance Repair. He advised me to call A-1 he said they had the diagnostic equip to diagnosis the problem. A-1 sent a guy out he diagnosed the problem changed the part and was done and gone in 30 mins. He was professional, confident, knowledgable and fast. Good Man. Thank you Thank you Thank you

Hands down the best in town! Fast service! Good People! Call these guys for any appliance service…read moreneeds!

From the owner: Locally owned and operated. -Our responsibility in the…read morecommunity is providing the highest quality customer service, troubleshooting and repairs for all customers. -We provide appliance repairs for most major brands and most all makes and models. -We work with warranty insurance companies to help get your insured appliances back up and running. -We provide after hours work and diagnostics -Licensed and Insured