The representative from Sears John , was professional very knowledgeable and was excellent in his assessment which comes from years and years and his profession . John's overall demeanor and performance reflects great credit upon himself and the Sears brand ! Well done keep up the good work with individuals that are dedicated to their craft. read more

We had an issue who came out first and mis-diagnosed the problem with the refrigerator. But the 2nd tech (Juan) who came out did a fantastic job in figuring out what the problem was. He ordered the correct parts and installed them perfectly when they arrived. He was very professional, knowledgeable and friendly. We would gladly have him back out for any appliance repairs we need, read more

Professional and courteous. Worked efficiently and clean. The tech explained what part was being replaced.

This appliance repair is the worst in history. You cannot get a person on the phone. The AI is absurd. My original repair should have been done onsite first visit. They needed to order a fan motor for my Fridge (very common part, easy fix). Charged me $172 for the part and I got it the next day. I could have ordered the EXACT SAME MOTOR on Amazon for $24. They insisted I pay labor before the part is even ordered. So, $620 for something very simple and easy to install. Well, now they cannot install it for 8 more days. Are you kidding me? The AI system will not change the install date. Absolutely ridiculous. NEVER USE THIS COMPANY FOR ANYTHING. This treatment should never happen to a person and should never cost anywhere this amount. I will never use them again! And, get rid of that stupid ignorant AI answering system - get a person moron. read more

George was absolutely awesome with his never give up approach to determining the problem to low water flow from new filters when in service less than 1 month. After replacing the filter housing and inlet water fill valve, he found a loose wire to the fill valve solenoid and upon securing it restored normal flow. read more

Emanuel, Sears refrigerator tech, installed a new compresor he had ordered last week after finding out it was damaged. It took less than a week to get the part and have it installed. The fridge now works like new, I'm so grateful for the excellent service Sears provided. In particular I'm impressed on how well their automated customer service works, it's so efficient. Thank you also American Home Shields for choosing Sears repair service. Great job! read more

Jamal was fantastic! He was very friendly, knowledgeable and extremely polite. We thought it was just our icemaker, but it ended up being a lot more. It was a long process to diagnose what the actual problem was, but Jamal figured it out. Unfortunately, the part is no longer available, but he did everything he could to solve our issue. Highly recommend Jamal! read more

Excellent service provided Technician ID 0025692 was prompt, courteous and thourgh. We will renew our service agreement. Jim Helms

Tech came out and corrected the problem. They were very professional. It was beneficial having the same tech since he is familiar with the AC unit. read more

Technician was on time to the minute, very personable, and was able to get approval for replacement immediately. I've had Sears home warranty for my last 4 homes oner 30 years and have not been disappointed read more

Technicians were good and courteous. However, you prices for parts and labor are outrageous. you want to charge $85 for a $16 part. your labor rate is way too high. Approximately $250-300/hr to replace a small sensor that is about an hour in work. No wonder most people don't have you come back. read more

Jamal was the best. Deserves 10 stars. Great communication on eta,friendly,knowledgeable and polite. read more

Jamal was excellent! He was friendly, knowledgable, and very polite. Happy to have someone who cares! read more

The representative was fine, but he couldn't schedule a maintenance visit in a reasonable time for the microwave, and couldn't schedule a maintenance visit for the range and refrigerator at all. No technician was available. This is one more inadequacy of Sears home repair. Expecting a customer to wait from 8 AM to 5 PM is totally unacceptable. The last time I had to do this three times because the part wasn't available and then they sent the wrong parts. I wasted three days to try and get my range repaired. I am very dissatisfied with Sears's Home Repai. read more

Jamal let me know his time of arrival. Was early. Proffesional, friendly, and helpful. We found out the clicking noise was normal. He cleaned the coils for me, I have two cats so this was great. I want him for all my refrigerator services read more

Very professional, knowledgeable and courteous. Updated me on arrival time in a timely manner. Left work area very clean.

Service man took time to thoroughly explain the problem and suggested ways to get more water in the washer. We were very satisfied with his efforts to solve the problem. Also appreciated his honesty that an expensive valve replacement was not needed as first suspected. If needed in future, will definitely call GE Appliance service again. S Braunlich read more

Emmanuel very pleasant, professional and efficient. Answered all my questions in a detailed manner.

Perfect from start to finish. He was here on time, called before hand, did the job professionally, was friendly, dis the job required, and was a great price. He did all repairs needed and now it works without clicking and better yet explained what was going on. read more

The technician was fine, but the problem still isn't solved. The washing machine is still making the same noise it was after it was fixed the first time. Changing the belt didn't help, there was nothing wrong with the belt. read more

All I have to say is Emmanuel was great!!! He diagnosed the problem, repaired it, cleaned up and sent me an invoice for the agreed amount. What a wonderful experience. I will absolutely use them again if needed. read more

Mike, the Sear's Tech, was Excellent!!! He was Very Personable and was Very Meticulous and got Our Dishwasher Up and Running again!!! read more

Jamal was polite, professional, well mannered, and performed the work quickly and efficiently. He deserves a raise!!

Sooo, Ryan , are you the same bot on your site that is not helpful at all?? I sent a note as instructed in my previous review and got a reply the you are all very busy as you are rolling out state of the software ( or something like that). Well, this has been going on for 2 months and your zip department should be fired!!! As stated as instructed, if I don't get a call back and if no one picks up the parts you delivered but never installed ( washer transmission and something else) the will be in the trash by the end of the week. Additionally , I'll be contacting my insurance company to let them know they were charged for a visit that never took place, but your tech signed that it did. I am waiting..this is one of the many 'orders' to help you track the issue down Order Number: 000743510299682 read more

This is the second time that Dave has done what the previous repair person failed to do - find the issue, a small leak in the hose. Dave is willing to actually do the hard work instead of just walking away. Thank you Dave. read more

Sears Appliance Repair - Still leaking - Appliances & Repair Near Me

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I could not have asked for a better technician to repair my dishwasher He was friendly, informative and very hardworking. if I ever need another apppliance repaired, I will always contact sears and request Dave as my technician Thank you very much, Mary Ann Vanden Bosch read more

Our technician called early in the day to check just what the problem with our dryer was.. he told me I was to be his 5th stop of his day and to expect him early in the afternoon. When he arrived, he was professional and efficient and had our problem solved quickly. Thank you for great service! read more

Service is always great, technicians are very professional, and well mannered. Know exactly what they are doing and answer all questions you have. read more

Great service. He took the time to explain how to properly maintain my dishwasher. I appreciate good service and that's what I received! Thank you! read more

Remove glass cooktop and replace with new Tech had no clue how to do the job Business should not advertise if they can't provide the service read more

Catherine was wonderful!!! Thank you for coming and helping me out. She reset everything properly. Had she not come, my really expensive medication requiring refrigeration would have frozen and I not been able to use it. It was late (almost 8) and she still came and still had 4 other stops she had to go to. Thank you Catherine!!! read more

Sears Appliance Repair - Catherine, the tech - Appliances & Repair Near Me

Very friendly man Explain everything to me.Very polite and a real gentleman. Came for dryer and checked my washer too Explained how to take care of rubber piece a little better Asked questions he answered.Yes I would want him to come out again to ck appliances. read more

The person you sent was fine. However the COST was extraordinary. Having been a Sears patron for over 50 years...I will look elsewhere for my next service need. This is crazy. I just paid 471.00 dollars for a belt and a battery. Based on the COST I must sever my ties to Sears. Not able to afford you...shame cause Sears was always for the common man...that's how the great reputation was developed. No more. This SUCKS!!!! read more

jamal was an excellent and professional tech. Diagnosed the issue very quickly and issued the parts need for replacement at a later date

Catherine did a great job fixing our ice maker on our fridge. she figured out the problem pretty quick and even had the part on her truck! In and out in 30 minutes. thank you!!! read more

Jamal was excellent! The ideal technical customer repair specialist which is hard to find in our area of Florida. If we need help again in the future, our hope is that he would be available to resolve any repair concerns. read more

Beware! I had them out to diagnose a dead freezer. It originally cost $200 and the Sears guy quoted me $400 to fix it because the $30 replacement part was no longer available. I found it on Google 5 minutes after he left but Sears Home Services still charged me $108 for the service call. Blatant fraud and they know there's nothing you can do about it. read more

Peter is a great technician. If every service person that came to our home was like PETER we would be much happier.. professional, knowledgeable, and helpful. All you can ask for. read more

Frigidaire refrigerator died after 3 weeks; service call scheduled by Frigidaire with Sears for 2 weeks later on July 5th with a window of 8 - 5:00pm. After traveling to the property and waiting all day, I received a call at 3:30pm that no technicians are available. Wasted vacation time, travel time, more than 150 miles in gas, and have no resolution. Buyer beware. read more

The Tech, David, is very good. No issues. The problem is I can only get an 8am-5pm window for service??? which ties me down for a whole day?? And the last two came around 4pm. My day shot. For days to resolve the problem. Four of MY days shot!!! Do better or we find someone else. And a robo call saying verify the part is there by calling this number. Call and there is no way to verify the part is here!!!!! maddening. Had to reschedule for no freaking reason. Try to get a person? Impossible. I rate customer service as POOR. If I get one more 8am-5pm window, I am finding another service. My time has value. Quality, value, tech-- no issue. Process? ZERO stars. read more