The service technician was great and on time. I'm very pleased with him and the company

Exceptional customer service! Duglas and Kelvin installed a new unit, ensuring quality work and complete customer satisfaction. I appreciate the attention to detail and cleanliness. 5 stars! Highly recommend. read more

Always. very helpful and honest. They do the work that needs to be done. Their pricing is fair.

Not only is Shaheed Timmons knowledgeable and thorough he is a delightful person to speak with. I can't say enough wonderful things about him. read more

Quloty is horrible, value aintbthy great, dont keep word on tome and or follow up well past when they say they would. For the most part techs are courteous but no means professional read more

I was very satisfied with my recent experience with this company, the technician was knowledgeable, and courteous, he answered all my questions and concerns, and did a great job, I would highly recommend this compan. read more

Horribly misleading during a catrostopic time. Reason to "how much would the repair of a fallen riser cost". "It fell due to hurricane Ian" IMEDIATE RESPONSE: 180 per hour Turns out that the appointment was only for an assesment of 4 pictures taken = 180 and a 4900 estimate given there after for the actual repair. MISLEADING WATCH OUT read more

I have to update since this company was supposedly bought out by a company In Michigan recently. I called the main line on a Saturday around 1:47 pm I got a receptionist and discussed with him what was going on. I also proceeded to tell him since they were working on a rental please call give me all paperwork. They immediately asked for my credit card. Then around 4:30 I get a call from one of their technicians named Izzy who told me he was charging me 145$ just for the service call then $145 to diagnose and $349 for Clogged condensate Drain Line. Both my husband and I were shocked at this price! They also charged my credit card 640$ immediately which is not right! I had not even seen or received an invoice! We should've been it is price gouging !!! I called them back on Monday and spoke with a customer service manager who told me basically it is what it is here is a year of complimentary service on us. Unfortunately this was not enough to keep me as a customer in the future. read more

We were scheduled for routine maintenance. Giovanny was on time and very courteous. Went right to doing his job . We had to have repairs that was done by Shaheed. He was also on time went right to work to find the problem. Once Shaheed found the problem he went over all the cost with us before beginning the work. He had us up and cooling by dark. read more

Very professional. Great communication. Good value. A comforting service experience! Highly recommended!

Jackson was here for service on my air conditioner and he did a great job. he was thorough and helpful to me as i had a few questions also. he was polite and very courteous. read more

I was quoted a price for a new HVAC system, they didn't complete the installation timely. (still not done). Also are trying to charge more than the quoted price. This is to correct the install of the unit. I was misinformed by two different people so far. They refuse to make it right. They put rocks under the hurricane pad after they placed the unit. Then stacked the rocks up around the hurricane pad. Those rocks will become projectiles when a lawn mower gets next to them. I was not consulted about any possibilities of install. Luis told me people make mistakes. when I said I should not have to pay for the company's mistakes he smiled and shook his head. See for yourself what they think is a good install.I would not reccomend this company to my worst enemy. read more

Modern Services - Plumbing Near Me - Fort Myers, Florida

I will say one more time, your company did not scam me, it was a poor choice of words. My only problem was the pricing of the shut off valves, $100 each. If it wasn't for that part of the quote I would have had the work done by your company. Sorry for the misunderstanding read more

Standard AC check up on Monday. Technician showed problems with unit, warned of possible failure soon. Got a quote for a new 4 ton system with heat pump. Scheduled for installation next day. Next day crew arrived to install. Brought a 3 ton system. Glad I caught that. When investigating air handler, discovered that ductwork should be replaced to increase efficiency for 4 ton system. Another quote resulting in a huge total bill. Arrived Wednesday to install new ductwork and new system. 4 man crew spent 8 hours here. Thursday discovered that Modern Services had installed the wrong system. Only AC, not AC and heat pump that I had paid for. Also, Modern Service serviceman arrived to patch drywall where air handler had been. Made a mess on the garage floor. Nice patch job, but sloppy cleanup. Called Friday, explained situation. Can't do anything until Monday. Monday came, and they called and cancelled until Tuesday. Tuesday 2 man crew came 3 hours later than stated and installed proper unit. Unit a bit noisy. Crew wanted to install another return placed in dining room wall. Declined. On top of all this, we had problems getting the proper invoice that showed the work done, proper units, pricing, etc. It took three tries before it came out right. 5 months later I discover that the ultriviolet lamp system was not installed as contract stated. Called, and it was corrected. On the first cold day of the season, I turned on the heat, and NOTHING! Nothing but cold air. Called another AC service and they found that the unit was improperly wired. A link on A./H cotrol board not clipped. Reprogrammed the Tstat as well. It cost me $90, but was worth every penny NOT to have to deal with this company again. Goodby Modern Services! read more

My experience with Modern was great. The technician was prompt, explained pricing, and resolved my AC issue. I would recommend and use Modern again. read more

As usual, Modern Services was prompt, professional, friendly and on time! Just a check up this time - this company is great to work with!

This company was fantastic. On time, great explanation of problem, gave estimate and stuck to it. And fixed problem in rapid time. I will make them my go to company! J.B. read more

Had a routine preventive maintenance check this week in our HVAC unit- Modern's tech, Jose, was early to notify us of his schedule, he came on time and all went well. He also identified an emerging problem with our unit's coil and offered a reasonable solution. Great job by all read more

Called the company and said I had a copper pipe with a pin hole in it and its leaking outside. Waited all day for the guy to show up. Shows up and says we don't that type stuff. I said the woman on the phone said you could. He said they don't know what they are doing in the office. Thanks for a wasted day and water. read more

Kelvin came to do our semi-annual maintenance. He was timely, professional, thorough, and helped us understand other services that would benefit us in maintaining our home. I would hire this team! read more

Update, one day later. The AC failed later the same day. Another repairman came by looked at my evaporator, ran pressure tests, and said my compressor was dead. He never checked the capacitor that his teammate installed. Another 24 hours without AC an another local AC group came and confirmed they had put in an old/used capacitor which was "open" upon simple voltmeter testing. Had the first repairman checked this we would have avoided this. Had the second repairman done his due diligence to see why the compressor wasn't working, we would have avoided no AC and the stress of replacing both in and outside units (as they were suggesting). I am in the process of asking for a refund for their (lacking) service. read more

Do not use this company. Prior to buying my condo in Naples, this company came out to put in a new AC unit, the past owner obviously didn't do his homework. After the recent Hurricane, our AC would not turn on, so we called this same company since they did the original install. The quote on the phone was 112.00, once he was there, turns out it was only the thermostat. While I was not watching, the technician, Elis Quiala, put in a new thermostat and then handed me a bill for 576.00, once I complained, he said he "just realized it was the wrong part" so the new fee would be 376.00. I told him the part only cost about 26.00 at Home Depot and told him to take out the thermostat and I would do it myself. He did, my ending bill was 112.00. Watch out for this company. I believe their sister company may be called Anderson Air.. Run read more

I purchased 2 new air conditioning units from this place in 2007 and paid a very large sum of money. I called up because both units have 10 year warranties. I learned today they do not want anything to do with me. After they get paid and riip you off they'll do not want anything to do with you. Now I have 2 units that do not work and have to spend more money out of my pocket to another company to fix the units they no longer want to warranty. This ,company does not stand behind the product warranty. Do not waste your time. I wish I had went somewhere else. read more

This is an excellent company with whom to do business. I have found them to operate with the highest standards of honesty and integrity. I do not personally know, nor to my knowledge, I am not related to anyone in this company. My first experience with Modern & Anderson Services was following years of A/C repairs performed by a subcontractor who installed two AC units into my new home. The subcontractor also provided preventive maintenance for years, but no lasting resolution to AC failures occurred, and reoccurred. I was repeatedly advised I was experiencing power surges, even though the house was wired with power surge protection and the AC failures did not always correlate to electrical storms. I had the power surge protection checked and it was operating correctly. With the next AC failure, I contacted Modern & Anderson Services. They responded the day I called and identified that the AC units were incorrectly wired into the fuse boxes. They re-wired the units. I requested they also conduct an assessment of the HVAC system and they identified I had inadequate airflow in two areas of the home. I contracted with them to add additional vents. They completed the work when scheduled, left the property exactly as they found it, and the cost of work was exactly as quoted. I inquired if they had preventive maintenance program and contracted for their Home Service Plan. The plan I selected includes twice a year preventive maintenance for both AC units, as well as other house wide service. In three years of working with Modern Services I have experienced no AC breakdowns/repairs. Additionally, they initiate calls for appointments for preventive maintenance, and coordinate other services provided by the contract as needed. This year I requested a service, which I knew was not covered by my Home Service Plan, offering to pay fee for service if it could be done during a scheduled appointment. The scheduler checked to see if work requested was within the scope of expertise of the individual who would be in the home and would he the work as fee for service while there. He did and I paid an industry reasonable fee for the work. Every contact I have with Modern & Anderson Services includes providing facts and allowing me to make decisions. Throughout their work they are generous with their knowledge by educating the homeowner. I have the highest regards for this company; each and every person I have had contact with has been customer service oriented in their work. They are excellent!. read more

I called Modern Service to set up a maintenance appointment. I paid them $200.00 in advance of the first appointment. The technician took one look at my AC unit and declared that I needed to buy a new compressor. Then he said I needed to buy a new AC since the compressor would cost close to $4000.00 He said it would cost me $12000.00 to $15000.00 for a new AC unit! I told him I did not want to buy a new unit. He said he would put a little gas in, but there was a leak that he would not be able to fix, and left. Before he left he demanded another $209.00. He was flustered and actually managed to leave all his equipment behind. Meanwhile, my house thermostat read 85 degrees inside! I called a friend who did AC work, and he came over with his AC equipment and filled my AC and fixed the leak. He charged me $383.00 to do the job. The Modern technician returned hours later asking if his equipment was left at my home. I said it was, he was very grateful. He said his boss and his wife would kill him if he lost his equipment. Needless to say, Modern Service will never hear from me again after 20 years of continued service. They are incompetent and untrustworthy. They said they had no intention of returning the additional $200.00 for the non service that was provided. Do yourself a favor and do not call these guys.If you do, you will be sorry.... My goodness. read more