Tech, Demont, was prompt, knowledgeable, and troubleshot problem to correct faulty component. Ordering was easy and part arrived quicker than expected. Very impressed with the outcome, however, your AI assistance may need to be upgraded with the ability to contact a human advisor once the apps' solutions have been exhausted with no positive resolution. read more

My experience started off rocky. The tech that came out to "diagnose" the problem clearly didn't know what he was doing. He was looking things up online and guessing what parts were needed. Then it was a series of rescheduling our appointment, the whole time talking to a robot with very little information. Then Scotty arrived for the repair and I felt so much better. He is knowledgable and I trust the information he provides. He previously fixed our dishwasher so I knew he knows what he's doing. Sears, you need to rely less on the robots and hire/train more techs like Scotty. Quality, human customer service goes a long way. read more

Gary was very thorough, supremely professional, and extremely knowledgeable about appliances.

Louis is an amazing technician! Very professional, very courteous, very skilled at his job! You have a great technician working for you!

The problem with the stove was quickly diagnosed. The part was ordered and at the next appointment the technician fixed our stove. He also told us about the maintenance agreement and we did decide to purchase that. He was very thorough. read more

Anthony's service was on time both times!! Quality of work was above and beyond what I expected! He takes Pride in the work he comes to do! read more

I was called ahead to inform me of his arrival. Diagnosed the problem quickly. He was to fix the problem immediately because it was sensor and a faulty wire on the heating element. He also cleaned up the dust he got out of the machine when he opened it up. I was very pleased. read more

He was very rude I had to make him leave my house. He didn't do anythin. He was rude even on the phone when he called an said he was on the way. I have Ring camera and I recorded everythin. Do t ever send him to my house or anyone's home again read more

Anthony came out and ran a bunch of tests. He was honest and told me I should just buy another refrigerator.

Thank you for the reply Sears Repair. I have reached out to you Sears Home Services both by email and by phone and no help. In fact I get totally ghosted which is even more infuriating and unprofessional, just like the technicians you all send out. I will continue to push this up the ladder until I am refunded for the service, diagnosis and repair I did not receive on 5-1-26. read more

Service was quick and through Service person was respectful and pleasant. Service was earlier than anticipated and it worked out read more

Two different appt times the issues were not resolved and advised fridge needed a new part which was a watwr filter & after spending over $400 + dollars no water filter was ordered or installed and now am looking to Sears to fix at no more cost to me read more

Waited for my repair person to come in the window of time given. No one showed. No one messaged. No one called. There is no way to talk to an actual person. All you can deal with is AI which is worthless and extremely frustrating. The AI could only reschedule with no info on if the person would come or not and no reassurance that the new appointment on Thursday won't also be a waste of time. I will be cancelling my coverage with them and will never use or recommend them again. If I didn't have the parts that they ordered already sitting here waiting to be put in my oven, I would just cancel and buy a new appliance after this mess. read more

Mr. Scott called thirty minutes before arriving. He was quick on diagnosing the problem. He took the time to show my husband and I a diagram on how the dishwasher operated plus explaining the problem. We were very pleased how pleasant he was. He valued our time as well. He arrived and left in a timely manner. read more

Sears cancelled my appointment midday while I was waiting for service. On rescheduled date, technician went to a neighbor's house (with the wrong house number) and cited that I wasn't home. Complete negligence on their part. Of note, the overseas call center cannot help you in a timely manner. There is no communication system for rapid dissemination of information. There is no direct local number to speak to a human about this or get it rectified. I would think twice before buying an appliance service contract with Sears Appliance Repair. So the number below on Sears' response is automated and doesn't help with anything. Sears doesn't want to help or correct the situation. They only want to appear that they care with their AI generated response. read more

They came out to fix my washing machine. He said it needed a new motor and quoted me $852 for labor and parts. I was desperate and trusted the name Sears (stupid on my part, I know.). The part came to my home before installation. He and two others came out to repair it the next day. The helpers were needed because it's a stackable unit at the top of the stairs with little wiggle room. When they left, they stated that they didn't need to replace the motor and that I would get a refund for the motor. I went to run the washer and it didn't work. I tried calling the number but it connected to an unhelpful AI system. I went to the physical address to speak to someone. The address took me to Planet Fitness. Absolute scam. read more

The only problem is that there is NO live person to talk to or ask questions to with the customer service line... almost makes it so I don't want to use your service anymore.. with every appliance there are always questions that need to be asked and answered.. if u cant have a live person to talk to u have a problem read more

Service # 000817512097547.The service was out of 1-5 it is 1 Multiple scheduled visits. Multiple rescheduled visit. Multiple technicians The service technicians Ordered many parts. The technicians placed parts with no results. Going on since February now this August 2025 read more

The last technician that did the repair was excellent. He was persistent and didn't stop until he found the problem. And then fixed it.

Derrick was a professional and very knowledgeable young man. He helped us to understand the problems we were having with our dryer. read more

Started off OK but the technician further broke my washer. He ordered the part for the repair and gave me a date. Then received notice it was rescheduled for a week out. Can't reach a person and can't reschedule and can't cancel. At least it was operable before but now can't wash clothes. read more

Technician came out. And Fix the problem for me. I was satisfied with him but I had issues with. Customer service about. The transaction of what's he told me yesterday Where was something different that happened today? So I cancel my service But technician with excellent And the price you guys take out. Of this warranty was $289. I did not know that y'allwas charge me. 3 Time this Mount The first one was 60.41 cent. The second was a $100. The third one was a $129. So that's why I'm counseling my service. Because I don't think. It was done right. read more

Sears Appliance Repair - I had them to come out to Fix the dryer but it's still Have the same problem - Appliances & Repair Near Me

Robert was very professional and friendly, he diagnosed the issue very quickly. I would recommend Sears home services to anyone needing appliance repair. read more

He was very nice. I was told to wait 24 hours before the icemaker started producing ice. It still is not making ice. The metal arm that goes up and down is missing. Water not filling. He came on 12/19/2025. Today is 1/7/2026. A followup visit was requested but there has been no response. I can't speak to a human. I've been trying to get my icemaker fixed since 12/5/2025; 7 rescheduled appointments that I did NOT ask for. They were all no shows. Very poor service over all, from beginning until now. Complete artificial intelligence DOES NOT WORK! read more

Service guy was great! He gave me some helpful recommendations. I would use Sears again .

GE Profile refrigerator purchased at Lowes, insured through Assurant, repair assigned to Sears Home Services. Refrigerator not fixed after 6 weeks, including 2 visits. 1 virtual visit (phone), 6 additional appointments made, then cancelled after we waited all day for technician. Parts installed after the second visit did not correct problem. I found it impossible to talk to a real person about the issues. Sear's phone/chat bots were useless and designed to force me to cycle (and recycle) through menus that did not address problem. Failed repairs, failed customer service --- one star is too high a rating! read more

After the complications of last Saturday, Jose came today and was very nice and helpful! My washing machine is running perfectly again! Thank you very much, Jose!! read more

The technician was punctual. As we haven't utilized the washer yet, I cannot confirm whether the issue has been resolved. However, upon visiting the laundry room, I observed that the technician had not cleaned up the spilled water on the floor. read more

My technician was professional and personable. He called just prior to arriving and followed the in home instructions I provided when setting the appointment. I was shown specifically where my appliance failure occurred and was given several courses of action to remedy my issue. I've used Sears Home Appliance service in past years and they are consistent in their level of service. This particular service was exceptional. read more

Once the technician got here, I'd rate work a 5 for efficiency and expertise. The appointment was scheduled for 8-12. The technician arrived at 3. S10 read more

REPLACED DRYER DRUM after coming 4 times to fix same problem. He left the dryer drum HERE, what are two 70 year old seniors supposed to to do with a 40lb dryer drum...we cannot lift that huge thing. My husband has a bad heart and I have a broken foot but even if it were not for our health problems...what and how are we supposed to do with it???? Can you please send someone to deal with this problem. Your prompt attention in the handling of this matter will be greatly appreciated read more

Technician was over two hours late and automated features to ask for help were woefully lacking. I kept getting looped back to a recording that told me my initial service time. No features to talk with a person. My tech didn't show up until late evening. Labor fee works out to about $300 and hour. Beware!! read more

First the AI system is awful, my service appt has been cancelled 3 times and now I am expected to sit around again tomorrow...beyond frustrating! read more

If there was an option lower than 1 star, we'd give it. Sears misdiagnosed the washer issue. We had multiple appointments given their recurring poor work and lack of follow through to commitments. They didn't show for confirmed appointments, went to a completely wrong address, and arrived 5+ hours late for various appointments. Their customer service is completely managed by an ineffective AI bot and there is no ability to contact a person. When we requested a full refund after over a month of their misdiagnosing the issue and our not being able to use our washer, they agreed and stated it would be processed by the billing department. However, they actually only processed a partial refund. We've escalated through our credit card and BBB. They provided false information to the credit card company about completing the work and responded to BBB that they'd processed a refund. Highly recommend avoiding this poorly managed company. read more

The technician never showed for my service appointment. Missed an entire day of work waiting. You cannot get anyone on the phone. Completely frustrating! read more

Kemonti was courteous, professional, and knowledgeable. He immediately knew what the issue would be and repaired it promptly. The SEARS automated system was frustrating and the information given wasn't very good. It was challenging to re-book my appointment. read more

He repaired my gas range. He was knowledgeable, narrowed on the issue quickly, and repaired it completely. He was friendly, courteous, and prompt. The consummate professional- highly recommended! read more

The Technician came and did a great job, he got the heat working. Unfortunately, no one showed in the 1st service day promised, and this issue with the HVAC has reoccured and we have freezing temperatures this week TJ. read more

I would not recommend this company to anyone. They scheduled service for us on 4 separate occasions. Each time they cancelled mid-afternoon, after giving us an all day window to show up. We had to stay home from work each time to wait for them and when they cancelled it was an email/text that we received with no one to talk to. read more

Over the years and I mean decades actually our family has purchased Sears products. When they need repair I contacted the authorized Sears Appliance Repair. This review is really more than just one visit, it's many over 30 years. However my last call was on a washing machine. The tech was able to provide same day service. I must tell you in my experience that's pretty rare. Typically turnaround time is somewhere between 2 to 4 days. The call center was professional and got my details to dispatch a tech to my home within an hour. They text upon arrival which I liked the new technology. The repairman arrived at the promised time neatly dressed with the proper equipment to do a diagnostic test on the 17 year old washer. The inspection was swift and my answer disappointing. It was not surprising that the repair was not recommended due to its age. Furthermore parts would take weeks. At this point it was asking for his professional recommendation on a replacement unit. In other words which units do you see the least. The answer was Speed Queen and Maytag. This information proved very useful in the direction for a new purchase. I would recommend Sears Appliance Repair. Keep in mind if you have a home warranty they have guidelines to strictly follow on who is called and what should be documented. read more