Jason was a very nice guy and knowledgeable but came and went and never did anything more than put his hand in the freezer to see if the fan kicked on. Tried to explain to me that my garage is too cold (never goes below 30 degrees) for my garage ready upright freezer is rated for 0-110 degrees Fahrenheit. Also explained to me that the freezer was a little to pack and not circulating the air which is causing the thawing/not freezing. Freezer isn't more pack then it usually is the last 5 years we had the freezer. Also, I told him I've been hearing a very audible clicking, like a relay or something trying to turn on, since the freezer stopped working. He brushes it off and says it's the compressor even though I never heard it THAT clicking before. Took his advice and freed up some space to get air circulation and the following two days have been in the high 50s and 60s so garage isn't cold. Still broken. $140 diagnostic fee for 10 minutes for him to touch the compressor and feeling for air and brushing things i mentioned off aside. 2 star for a very nice guy. read more

I honestly didn't think Sears existed anymore. But I wasn't able to find a repair person for my fridge. And I didn't feel like purchasing a new unit so I stumbled upon this service. Simple to make an appointment Connor showed on time. He was kind and understanding of the situation. Fixed everything promptly and only charged for the initial onsite fee read more

The first appointment on August 7 was canceled last minute by the technician due to a lack of a helper, wasting my entire day waiting. Today, only one technician showed up again, with no helper. This makes me think the excuse about needing a helper was just that--an excuse. Customers' time shouldn't be wasted with last-minute cancellations. The issue was not fixed, and no action was taken. Instead, the technician told me to fix it myself. Overall, the experience was a complete waste of time. read more

Patrick was very knowledgeable and explained things thoroughly. He coped effectively with a variety of obstacles (your phone service system was not working well). He fixed my oven and I'm very happy with his service. Very good value for all that he did. read more

a technician came to fix a whirlpool refrigerator. the technician did not put any parts in the appliance and charged me 275.00. i thought the service call was 129.00. and to top it off the refrigerator is not working. if this is not resolved it needs to be reported to the butter business bureau and no live agents read more

Tyler was great!! The rest of your AI customer service sucks. Changing arrival times and missing appointments plus no one to actually talk too!!! read more

Brett was very knowledgeable on servicing my Kenmore Range. He was very polite and explained everything he was doing to troubleshoot my range. I would definitely recommend Brett . And hope if I have any other service calls for my appliances that Brett would be the service provider. read more

Fridge Repair.Your system is a total scam.The technician lied and told me all lies it's a shame.I shall write a BAD review making people aware so they don't fall in your trap read more

outstanding service, the gentleman that came to the house was polite and extremely professional. I wouldn't hesitate to do business with this company. read more

Charged $299 for labor to change a belt in the dryer to a 90 year old veteran. Huge rip off.

Repair window 8-5 at 1:00 I get a message they have to cancel and I have to wait another week . This is bullshot!!!!! A whole days of work I missed read more

Jim was great. He addressed problems and handled them with easy. We needed another part for the mower which I ordered from an online retailer. Jim rescheduled my appointment for the following week it arrived to my house by 9 am and finished the job. He also replaced the spark plug and tackled additional maintenance for me without me asking read more

Alex was really good. Fast, professional, and answered any questions I had. The appointment had to get rescheduled so took a few weeks to ultimately fix my dishwasher, but always felt like I was in good hands. Cost was in line with my expectations. read more

where's I already mentioned that my issue is my oven glass to replace and repair but they didn't do anything even they did not bring the parts with them just came and see and said parts not available and charged money $140, it's like I call someone to come to my house and westing my time 6/7 minutes and take $140 . it's totally cheating and fraud company. very very very badly cheating. people should concern about this types of cheating company. read more

rating is zero. I have a master protection agreement I have made 3 service appts and they have been cancelled. I've spent hours in the phone trying to talk to a human. when I get through they give me the runaround and then say they cannot help me. I have been without a washer for 5 weeks. At laundry mat spent over already 150.00 dollars and will only give me 50 back. I will never renew my service agreement. they do not honor it. all they tell me is they are sorry. continue to reschedule me then cancel me with no explanation read more

The technician called in the morning, letting me know when he would be here. Unfortunately, he was late and did not let me know that he would be. But his service was well done and he helped address other problems we had with the washer. read more

Run! Service is nonexistent! Nearly impossible to connect with a human. Every phone number leads to the same automated message with no opportunity to reach a person who can help. read more

Very poor service outcome. I was charged 150$ but the problem is still not taken care of. I had the vent guy clean the vent but the dryer still doesn't dry clothes!!! read more

Completed the job, but left mud tracked through my hall and kitchen. Most professionals will place a tarp down or atleast clean up the mess they made. read more

Alex was polite, efficient, and prompt. He diagnosed the problem and our washing machine is running again.

Technician not competent. Took 3 hours and then had to go to the internet to put back all of the parts back together and phone for help. Also did not seal the cook top in place after replacing the cracked glass. Stated that he only installs and not seal. Not happy with this incompetent service. He never even cleaned up after the mess that was made. Don't call them. Worst service ever! read more

My service was on 1/24/2024. I never received my receipt. I called and was assured that I would receive it within 72 hours. I still have not received the receipt. I have no clue what I was charged with or for, especially since the technician hardly did anything. read more

The service technician was prompted i was the last stop of the day. And he had 5 things to install on my Samsung refrigerator very happy with the service technician read more

Alex was rude and not very helpful. I explained everything and I felt like when he contacted a third party he could have gotten me more invovled to explained what was told to me. I was told that a tech will be coming out to my home to order a replacement part for my range hood. Alex made no attempts to relay that information. read more

Service has not been completed and I have taken multiple days off only to have them cancel. This company has been wasting my time for 3 months. read more

Waste of a service call. The technician didn't even try to do simple repairs that we later found on YouTube and did ourselves. He could have fixed it if he had taken a few minutes to actually look at the refrigerator. read more

worst service, it's been 2 months and 3 visits to solve the ice maker and still no resolutio. the technicians replaced 2 parts without even knowlong where the problem is and charged $$ for every visit. read more

DON'T CALL SEARS!! Service call for 2/25/23 was rescheduled for 3/1/23, FINALLY. The technician was to perform routine maintenance on Kenmore washer. Technician started appliance and stated it's fine. (?) My issue is for the Kenmore dryer. I was advised the dryer needed a belt and tension pulley. Based on my search, parts would likely total $40-$50.00. I was quoted a price of $420.13 for parts and labor. RIDICULOUS!! over $300. for labor which would probably be all of 1-2 hours. needless to say, I have another option! read more

this repair has taken a month. between technician not picking up the part, having to come back for water all over my floor, which in turn resulted in waiting for an additional part. why are parts not carried on service trucks? being talked down to as a woman, and my husband being treated fairly. this whole experience was awful. and I hope to NEVER have to deal with this again. read more

The worst service I have ever received from any service comapny. Tech didn't even run any diagnostics. Told us it was our pipes and washer was timing out.we have an older house. Told us it was fixed, go to do a load nope, not filling. Customer service is the worst. Told me they were coming back in the same day 3x..no show, no call. Still waiting. Went out bought a new washer, for it Saturday and low and behold...IT WORKS! All water pipes no problems. So disappointed. Waste of money. Not even convinced he cleaned my dryer. They were offering a special. read more

We have a home warranty and they dispatched sears appliance service to look at the front load washer that had stopped working. 1st technician came on a Saturday. He called in the claim and was unable to open a claim because the warranty department was closed on Saturday. (Warranty co ml pany is at fault as much for dispatching a tech on a day they are closed. Took a week to get a 2nd technician out. He had to order parts. He thought he had the problem located. The 3rd technician was another week just to arrive to install the part. It did not cure the fault and machine refused to run. They sent a report to warranty company that the door lock mechanism had caused a wiring harness and circuit board to short out. Problem 1... wiring harness is not shorted. Problem 2... a door latch would have a 0.001% chance of shorting the circuit board out. I grew up in a service industry and have competent knowledge of wiring harnesses ( I checked every wire and all were ok). I also checked the functioning of the door lock unit and it was functioning properly. The report was a supposition as to what "could" have possibly caused the problem. That way the terminology was vague enough to clear them of any liability and to fill out a report to send in, fulfilling their (albeit halfhearted) attempt at diagnosing the failure. Their report caused the claim to be denied because the warranty company does not cover doors or seals. The part is in the cabinet, not in the door. Because of this report, the denied claim was closed. Had to file an appeal, go through getting a 2nd opinion (at my own expense) and if it is shown to be different than sears report the warranty company might repay me for the second opinion, or repay me what the company pays the service technicians. Sears AP repair had no clue what caused the failure and since they didnt know and had to list something, they listed all parts that it "might" have been. While polite during the process, the technicians were very unprofessional in reporting "possible" causes. I will never allow sears repair to touch anything at our house again. This has been a totally unsatisfactory and unprofessional service claim. Yes, warranty companies are tough to work for and make any profit on a job, but at least be honest and professional. read more

SCAM, I had a noise problem with my Samsung Refrigerator. The first visit started in August last year. I had to schedule 8 more visits and none of the 3 different repair guys were able to fix the problem which is that the back of the fridge freezes up and the fan hits the built up ice and makes the noise and stops working eventually at all. They told me I have to pay again with the 8th visit because the 90 day work warranty from August is expired by now February. In December they exchanged the the defrost sensor but gave no warranty on that. Why would they think I pay them more money when they were not capable to fix it the last 7 visits...? I am warning everybody to consider Sears Appliance Repair! read more

Charged me a 180$ to do" NOTHING" .Told me my treadmill didn't work. No S..T Sherlock.

Appointment was scheduled for the day after I called. Tech called me in the morning to confirm and advised I would not see him until the late end of my quoted time. The service was very expensive and the tech was later than expected, but he was very nice and he got the job done. I was able to pay by credit card as everything was electronic, including the system he used to run diagnostic on my dishwasher. Overall, would call again. read more

I had a dryer repair first technician came and looked at dryer for 20 minutes ordered parts ,scheduled next appt for instalation 2 weeks later because of covid 19. 2nd tech showed up installed parts in 15 minutes. Both showed up with in the 4 hr time they offered me.My biggest issue was I knew what issue was ,just not how to fix it .They charged to inspect dryer and did find it needed a new belt also but the charge for parts wasn't bad ,but I thought the service charge was rather high for about 35 minutes of work +travel. read more

My Whirlpool refrigerator is finally acting normal again after many years of frustration. Water leaking from freezer into refrigerator. While serviceman, Scott, was here, doing an annual checkup on my microwave, he recommended a service contract for my refrigerator. He told me what the problem was and in one visit he has fixed the problem, cleaned the coils, checked out everything else. It's working great.. read more

After waiting a week for the repairman to come repair my clothes dryer, he worked on it for almost two hours and had to call a friend to help diagnose the issue. He then told me that the dryer was fixed (there was a loose connector only) and charged me over $170 to reattach that connector (or so he stated). Unfortunately for me, I accepted his word that it was fixed and proceeded to was a load of laundry and then place in the supposedly fixed dryer. To my surprise, no heat and no drying. I called their hotline and complained and they said no problem since it was covered for 90 days and they will send out someone in ANOTHER WEEK! Probably the same guy who didn't fix it the first time for $170. read more

Service was fine, a broken belt was replaced. Price for repair was high for tie spent repairing machine. The warranty program offered through Sears is a ripoff. read more

I do not recommend Sears Home Service! They will rip you off. I had an issue with the lint filter not laying flush anymore. It was due to lint in the trap. The repair tech used a lint brush which took all of 5 minutes and was charged $170. DO NOT USE them unless you want to pay a fortune. read more

Repairman was very nice however after having to wait 2 weeks for parts to come in the repair was completed in the afternoon but the refrigerator was still not working. I called that evening to let them know that I needed another service call. I was told that I had to call the next morning. Upon calling as soon as they opened I was told that the service call from the previous day was still "open" so I could not book another apt. Try back after 12 noon. I called back only to be told it still wasn't closed so no apt. I asked to speak to supervisor and was told that she could put in an emergency service request and that ANY available repair person will contact me today. At 5 pm I still had not heard from anyone and called back only to be told there is no such thing as an emergency service call and the case was still open so no apt. After again requesting a supervisor I was told that they would make a follow up appointment but that no one was available in my area for another week. I feel this is very poor service and that the service rep should have made certain the refrigerator was cooling before he left to begin with but the rest that followed was just completely unacceptable!!! I would not recommend anyone to call them for repairs!!! I guess we will see what happens next week when they complete the follow up call. read more