I wasn't even able to get an estimate sent to me in almost two months from this company. It took a few weeks for Joe to come out to my house to take a look at the driveway. Considering it's a busy season for driveway contractors, I understood the delay. However, after at least 5 phone calls and two text messages verifying my email address, I still haven't received an estimate. I live in CT, I'm guessing that may be why Joe hasn't made it a point to have the estimate sent. It's possible he only services people with very long driveways to make it worth the money? I thought my driveway was an average size. Not sure either way, but he has told me 4 times that he'll have the estimate sent "today", and during the last call that I made, he told me the estimate was sent, but to text him with the email address because it could've gone to the wrong email address or even my junk folder. It wasn't in my junk folder and I still didn't receive the estimate two days after that, even after a reminder text.
I really was hoping for a better experience after seeing the reviews on yelp, but I'm shocked they have any good ratings with the customer service they have. Disappointing to come across and I will definitely not recommend to anyone I know or whomever asks in my network. It's not worth the frustration of being lied to for something as simple as an estimate. read more