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    Seafarm Seafood

    5.0 (1 review)

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    2 years ago

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    Bay Seafood - entrance

    Bay Seafood

    3.8(73 reviews)
    2.7 mi•Midlothian
    •$

    Super clean , quick service, always fresh! I love the customer service everytime I come here. I…read morenever have an issue with parking. The inside is very clean.

    DO NOT COME HERE. I…read morepurchased a 1/2 bushel of crabs from this establishment, and unfortunately, many of the crabs were mostly legs and mushy. I contacted Tim regarding the issue, and he told me that I could come back to the store and they would credit me a few dozen crabs. While I knew that a few dozen would not fully compensate me for the quality of the 1/2 bushel I purchased, I was willing to accept it as a resolution. I called Tim less than an hour before coming to the store, and he specifically told me that I was good to go. When I arrived, however, the woman working there told me there was nothing she could do and that she would not take care of the situation. I have spent hundreds of dollars at this establishment, so to be treated this way as a returning customer is extremely disappointing and unacceptable. What made the situation even worse was that Tim then claimed he thought I was the person he had spoken to a few weeks ago--despite the fact that we had spoken less than an hour earlier about this exact issue. This was not only a disappointing product experience, but also a terrible customer service experience. If a manager makes a commitment to a customer, the store should honor it. I should not have to come into the store and argue with an employee over a resolution that was already discussed and approved. Horrible service, poor communication, and unacceptable attitudes. I will not be returning.

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    Seafarm Seafood - seafoodmarkets - Updated October 2026

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