after years of terrific service as midnight oil company, they have changed their name, and also, unfortunately their approach to customer service.
recently they let my propane run out, although i have been on automatic fill up for years. this might not be a huge deal to many homeowners, but my refrigerator and freezer run on propane. as a result i lost hundreds of dollars of food that was stored in the freezer.
when i approached their "customer service" representative, Peggy, to see what they would be willing to do to compensate me, her reply was nothing at all, as i should have been watching the levels myself. she claimed i had used more propane than in past years.
i was shocked. signing up for auto fill and being a punctual payer and pleasant customer for years apparently means nothing to seacoast energy services. read more