Amazing team! Great communication, smart and knowledgeable. This team helps explain what to do, how…read moreand when! Super friendly and thorough. Highly recommend

Have had 3 services, including a repair and equipment upgrade by Wicked Pool Service. Each time was…read morean exceptionally pleasant experience. I felt that the team was very invested in providing top notch service. Will definitely continue to use and support the business.

I have been a customer of this business for about twenty years now. They are top notch…read moreprofessionals. Amy, Jessica and their mom, Joann know their stuff. I have an above ground pool and have them test my water weekly and they provide a detailed analysis including ideal ranges, where your water lies within those ranges and which chemicals to add to get your water to those ideal conditions. When I say that, they tell you exactly how much to add and the timeline for doing so. My pool water is always crystal clear after I follow their instructions. Amy writes on each package which step it is, how much to add and when to do so. They literally make it idiot-proof. I have moved since first using them and while there are other companies that are closer to me now I am quite picky and drive an hour round trip because I trust them dearly. And you might find inferior products cheaper online or in box stores but for me I'd rather pay for quality and expertise. Like my mom says, you get what you pay for. Amy even opened the box of a new pump I bought from them and began the assembly and drew diagrams for me to finish it at home. What service!!! Customer for life.

Family owned business. They are very knowledgeable and provide clear and easy to follow…read moreinstructions. Also their water analysis is far more thorough than any other pool place I've used. They are also very personable and friendly. I drive a considerable distance to go there but it's definitely worth it.

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

Four years ago I chose Gibraltar for our above ground pool, and it has been the right call from day…read moreone. They removed every obstacle during installation. They walked me through getting my plot plan updated for the permit and worked directly with my contractor so the pool tied into our new deck seamlessly. The result is beautiful. I have used them for service and supplies ever since. Their service techs are knowledgeable, genuinely willing to help, and they look for small signs of trouble and fix them before they turn into real problems. Our pool has been in top shape from opening to closing every year. This season we hit a significant issue. Gibraltar was right there to get it resolved, and they went well beyond what they were obligated to do. That is rare, and it says everything about how they treat their customers. I have owned two pools before this one. This product is in a different class, and more importantly, this is a company that stands behind what they sell and behind the people they sell it to. Four glorious years of swimming pool bliss and counting. Highly recommend.

Moved to the area four years ago from a few towns away. The house we bought had a fairly new…read moreinground pool that had been installed by East Coast Pool & Spa. For continuity's sake, I drove to East Coast Pool & Spa, even though it was about seven miles further than Coleco. Continued using them because they were very helpful and nice to do business with. At some point, our pool chemistry got a little out of whack. Decided to give Coleco a try since it was so much closer. The older woman at Coleco was a little reluctant about testing our pool water more than twice a year even though they used an electronic tester that didn't take nearly as long as the titration method used by East Coast. The biggest problem we were having was high Cyanuric Acid levels. The old chick at Coleco sold me a product for reducing high Cyanuric Acid while lecturing me that I was doing something wrong. I only did what they told me to do and followed their instructions to the letter. Just for reference, I called the manufacturer of the product and was told to get a really accurate reading, the titration method was the only way to go, so I went back to East Coast Pool & Spa. They were WAY more helpful and much friendlier. They helped me to get the parameters back to an acceptable range. Long story short, I'd drive to East Coast Pool & Spa if it was twenty mile further! On another occasion, I stopped by Coleco to pick up a New Water Chlorinator Cartridge. It was $10 more than the last time I had bought one there a few weeks earlier. I commented on the price increase and the old chic said that was they price they'd always been charging. Next time I needed one, got it at East Coast for $10 cheaper. The nasty old chic at Coleco seems like she would be nice, but had this passive aggressive thing going. Lastly, every time I went to Coleco, I was the only customer in the store, but at East Coast, they were almost always dealing with multiple customers, but were still genuinely friendly AND helpful. Take this review for what it's worth, but I'd stay clear of Coleco. Even some friends of our refer to East Coast as the, "nice pool people", and Coleco as the, "nasty pool people".

They came out to replace my pool liner and were very efficient and professional. They removed the…read moreold liner and had the whole job done in 3 hours. Great service!

They come when they say they will, do great work, price is excellent. If they can get to your tub…read morewhen you are not at home, no problem. The best!

The sales team was great. Collin answered all of our questions. Purchasing was easy. Then, kiss any…read morecustomer service you got goodbye. The delivery department is AWFUL. I waited a week like they told me to for someone from delivery to contact me. Nothing. I called and left messages. No response. I finally called the sales team and they reached out to delivery. They left early on Friday and nobody was there. Called back on Monday, and I was not scheduled. I was told. I was told my delivery date would be on a certain date/time. That's not scheduling. I had no say in the delivery. I made arrangements. The week before someone finally contacted me from delivery to ask me questions, then quickly tried to get off the phone, like I didn't have questions of my own. I was given no delivery window. Just told I was "penciled in" for that day and time. So you're now expected to waste an entire day sitting around waiting for people to hopefully show up. Nobody returns emails, answers the phone, returns messages, or even answers their direct phone lines. The only people you will reach is sales. And the most frustrating part, the sales team can communicate with them freely. Just not customers. Not the service I was looking for when you spend $11k on something. It's not even here yet and I already have buyers remorse. We were looking to purchase a sauna for a different place, but we will be going somewhere else to do that.

Big shout out to Steve and Ian. Always prompt and attentive to any issues we may have with our spa…read more Extremely courteous, professional and friendly. Consistently top-notch. Thank you Northern Pool and Spa!

I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

It's so great to have a store here in hampton. but its the…read moreemployee who makes the store Sky is the best ! she is so competent and always willing to give advice not just to upsell product it seems like she lives there always so pleasant and artistic talent so obvious I remember first seeing the mural she chalked behind the test counter Wow !! it still impresses me every time I go in for a water test u are lucky to have such an employee John M

This is the friendliest and most helpful pool supply store I've been to in the past 10 years. The…read moreemployees are very knowledgeable and have been correct in sorting out my various pool "issues". We've had our pool now for 10 years but I only started coming to Aqua Paradise a year ago, wish I had come sooner- it would have saved us a lot of grief dealing with the other companies who didn't know what they were talking about, didn't care what your problem was and would knowingly sell you products you didn't need.