I booked trip via Air Key West (AKW) to Havana, Cuba for guided day tour on 2/27/26. At AKW, the…read morelady issuing our visas (after asking each of us if we "were scared," told us we should've come a week later after Trump had invaded, (according to her, the island would no longer be communist & the embargo lifted, allowing us to buy rum and cigars). She also told us that it would be "no problem" to get passports stamped in Havana, or if they wouldn't, we could request it on a piece of paper. Upon arrival I asked our liaison if I could get a stamp. He said it was no problem, & to follow him. He had a word with our pilot (in Spanish) who shook his head disgustedly. The Liaison then turned around and said it was "impossible". So some pilot with no standing in Cuba, basically tanked that for us, (though one guy in our group actually got his stamped, so it's not like it was a regulation or anything). According to the itinerary from AKW, the tour would go from the Airport to the Hemingway Home. We'd then go to Cojimar (village where Hemingway launched his boat & fictional home of the "old man" in Old Man and the Sea) followed by a few hours in Havana Vieja where we'd lunch & visit Hemingway haunts like Bodeguita Del Medio, El Floridita, and Ambos Mundo Hotel. After leaving the Hemingway Home, I asked the guide when we'd be going to Cojimar. He said that wasn't/never had been part of tour. When I mentioned it being on Itinerary, he said it never had been. Due to huge data rates on Cuba, I couldn't pull up/show him the online itinerary, which the owner (Rob) acknowledges is still on the website and "probably needs to be changed". We went to Havana Vieja, walked around, & while the guide pointed out the Ambos Mundo hotel, we just kept walking. When I spoke to Rob 2 weeks ago, he said Cojimar was taken off tour when the restaurant closed... during covid. Yet, Cojimar is still on the itinerary while lunch is listed on the itinerary as being at Paladar in Havana. If the lunch location was edited on itinerary because Cojimar could no longer play host, & that resulted in no longer visiting the village,, why not remove Cojimar from the itinerary at same time... I mean, the restaurant closed 6 years ago!!! In conversations with Rob, he kept reiterating changes in tour can be made WITH SUBSTITUTIONS by guides at their discretion in case of events like a power outage. There was no power outage (and why would that matter in a fishing village anyway) and no substitutions were made. The trip was $1,342. I requested $250-$300 refund. Rob denied it, saying, "Even when we went to Cojimar, we only stayed for about 5 minutes & it's very run down, now". I feel that between omitting Cojimar & just pointing out Ambos Mundo hotel (not going into museum on the 5th floor, explicitly mentioned in itinerary & for which admission-while small- was paid as part of trip cost) I deserve at least a partial refund. The fact it's taken over 3 weeks to even get a response is equally ridiculous. The buckpassing at AKW is extraordinary. Everything from the guide supposedly "not knowing they once went to Cojimar because "he must be new"" to "it's at their discretion" to my personal favorite, "that's just how things go in Cuba." I feel like AKW thought they could just throw whatever on the tour and people would be fine. I came to see the Hemingway haunts in an exotic locale. I also thought (with Cojimar) that I'd get a small taste of what "real Cuba" was like. But no, we were taken to the Hemingway home & while we can't go in, we were told we could get pics. We were also told by our guide that we were expected to pay workers to take pics of the inside for us (again we'd already paid admission via our trip cost) It was very disappointing given that I'd wanted to make this trip for literally over 2 decades, and even more frustrating to be told "that's just Cuba"

Several months ago I was referred to AKW by a local friend who is a private pilot based here out of…read moreKey West. Didn't think we would actually use them because flights on commercial airlines here are so easy..... until they aren't! We were beyond thrilled with how easy it was to work with AKW! Our Silver flight to Tampa for the Bucs playoff game was delayed, then moments later cancelled. Standing in the airport wracking our brains on how to get to the game, I remembered the referral and gave AKW a call. Literally within moments we were walking to the Signature facility next door and within 45 minutes we were airborne on our way to Tampa! Pilots Jonathan and Raul (??? Sorry!) were so friendly and helpful! Excellent flight! We considered asking them to stay and take us back to Key West it was so convenient and perfect a trip! Highly HIGHLY recommend this company! We can't wait to fly with them again!

We've been in Key West for a week and have used DB Taxi multiple times a day because my grandfather…read morerefuses to use Uber. Honestly, I'm glad he pushed us this way, because DB Taxi has been incredible. Their pricing is competitive with Uber, if not more affordable, and the service is genuinely next-level. Every car we rode in was spotless, the drivers were always on time, and the whole system they run is unbelievably efficient. Tonight we even met the owner, and watching him hustle, manage the business from the front seat, and still drive us professionally just showed how much pride they take in their work. We've been traveling back and forth from our place about 15 minutes from downtown and Duval Street with zero issues. I don't know how they keep it all running so smoothly, but I'm not asking questions. It's truly 10 out of 10 service. If you're in Key West, I would honestly recommend them over Uber. Can't say enough good things.

BART is awesome, prompt & a big smile to greet you. You can just text to schedule your pickup. They…read moreare wonderful!

Prompt service, clean vehicles, at a reasonable cost. Used them for 4 different trips during my…read morestay in Key West and was mot disappointed.

BE CAREFUL!!! We took this taxi from the airport to where all the restaurants and bars were. Less…read morethan 4 miles from the airport. This taxi driver didn't turn on his meter. when the ride was over, he told me $45. Guess I should have checked first. This guys should lose his taxi license or get fired by the company he works for. I posted a picture. My friends live here and said it should be no more than $25. Didn't want to argue with the guy because I had my family with me.

I called earlier in the week before I was to arrive by cruise ship to arrange a taxi to transport…read moremyself and my brother-in-law and nephew around. The operator was quite helpful and arranged a predetermined amount for this tour. We would be picked up (Navy Pier), taken to a para-sailing company, then dropped off to do some swimming, and then on to a place for key lime pie. The driver was waiting for us just outside Navy Pier. Drove us to the para-sailing place and gave us his card to call when we were ready. Then he drove us to Fort Zachary where the best swimming could be had. Then we asked him the best key lime pie and he was quite correct. I have no hesitation on calling them again to arrange another tour.

Called for a taxi and was told 5-10 mins. 35 mins later they call and say 5 mins more. 15 mins…read morelater the taxi arrives and crams us into a van with 5 other passengers. 10 mins to rearrange luggage and passengers. All told, about an hour from first call to actually leaving in the taxi. Uber from now on.

We recently booked a vacation home in key west through VHKW. They were very responsive to the COVID…read morecrisis and kept us informed as the laws were changing during our stay. The cottage we rented was lovely, clean and was in a great spot right on Duval within walking distance to the beach. The staff was very attentive, ensured that we had everything we needed for our stay, and we could not have been happier. We will definitely book with VHKW again.

My family and I rented a home in Key West over the holidays. First of all, the house was nothing…read moreshort of outstanding! Everything was perfect...the house itself was gorgeous, the location was ideal, and the personal service we received from the staff at Vacation Homes of Key West was nothing short of amazing! We were so well cared for, and we could not possibly have asked for a better experience. Among other wonderful things I could say about the house, the kitchen stands out in particular. Some rental houses have the bare minimum when it comes to pots, pans and cooking utensils. Not this house! We had everything we needed to make excellent meals. And, of course, the pool was a wonderful extra...even though the beach is only a block away, we enjoyed the pool every day! Oh, and one more thing...the outdoor shower! That's the only place we showered for our entire stay. So fun! When we come back to Key West, we will rent again from Vacation Homes of Key West. In fact, we wouldn't want to go anywhere else! Thanks again to the staff. We love you!

Key West City cab drivers were on time,helpful,cautious drivers & helped us for a week getting all…read morearound. We appreciate their assistance as we are handicapped & had luggage. Great rates.​

We had an amazing day riding around key west in an electric car. The breeze that comes through as…read moreyou sight see around town as beyond amazing. Why be stuck in the ac of the car as you tour around when you can enjoy the fresh air you came here for. The employees were very friendly and the car was roomy and affordable. If you have the chance to rent an electric car from conch electric cars give it a go it more enjoyable than you would think.

Excellent! Super clean, quiet and reliable form of transportation across all of Key West. The Conch…read moreElectric Cars are super easy to maneuver on the tighter streets - and their size and smooth handling become particularly impressive when parking is at a premium! We loved it!

View is beautiful from downstairs unit, OK from top unit, but the back deck is disappointing to say…read morethe least. The back deck overlooks a yard full of junk. In general what you are paying for is the general location and proximity to beach that is owned by the Reach hotel and the location is prime and awesome, but this place has items the owner did not fully disclose. There is no sink in the bathroom so you have to brush teeth and wash hands in the kitchen sink, or shave at the kitchen sink. The toilet did not work when we arrived, it was fixed 24 hours of our stay so to be fair the owners are clean and responsive to issues. However, we did not arrive until 8 PM so they had plenty of time to fix it before we arrive so we were surprised that we had to deal with it while we were there for our first 24 hours, did not leave a good first impression. The unit is 1/2 the size of the downstairs unit, but the owner charges you the same price, don't let them con you into believing they are worth the same money they are NOT. I originally began talking to her about the down unit and she was supposed to hold for me and did not get back to me timely and before we nailed down it all the down was booked on VRBO and I was stuck with upstairs which I was told was as good and some people like it better. That is a joke, I cant imagine anyone liking the upstairs better then the downstairs for the same amount of money. The place is good if you can handle a little rustic and quirky and an owner that is nice but scattered and not very organized in communications. I hope it was not intentional, I don't think it was but the communications were all over the place. Bottom line, it was clean and a great location, you just have to put up with adequate appliances, odd shaped rooms, no sink in bathroom and TV that worked when it wanted too.