This place is awesome! The cats have a great place to live. Lots of room to walk around and play…read more It is so cozy for them and the people who come to keep them company. Staff was very friendly and you can tell they love what they do. The cats have free rein and you can see they are well taken care of. Go in and see for yourself. It's fantastic.

This cat cafe was absolutely incredible and really worth checking out if you are in the area…read more Truthfully it's probably the best thing in Kingsport, Tennessee at the moment. The owners here are absolutely down to earth very friendly people. We booked for a whole hour and it was endless fun. We got to all the cats, spoil them with treats. We even got to hold a few cats and we even met some of the feistier ones that normally the staff associate with only . They got a great variety of merchandise too. Prices here are pretty reasonable for what they are worth and most these cats are up for adoption at the same time. Very clever process for how they run business! They had a calming atmosphere when you walk in featuring music that helps keep the cats happy which then helps the experiences of the guests. They color code the collars so you know who's friendly, and who needs space. Overall, it was absolutely enjoyable and worth coming too!

My first visit was in March and I was very happy with my experience. Peanut was looking so sharp…read moreafter his haircut, bath and nail trim. Great prices too

First visit took 12 hours, second visit took 10 hours, third visit took 10 hours and my dog had not…read morebeen trimmed. Spoke with the owner, she said if I would bring her back she would get my dog in and out and she would do it for free. I spoke with my wife who was extremely unhappy and agreed we try it again. Made another appointment and took the dog. The owner assured us she would get the dog trimmed quickly. 5 hours later we are told they need another 30 minutes. We waited an hour and went to pick up our dog, when my wife got there only half of the dog was trimmed and again they needed another 30 minutes, then another hour they needed more time, so my wife brought our dog home. I would not in anyway recommend this place to anyone.

If I could give no stars I would, called them yesterday and explained the situation with our dogs…read moreemergency and was told the $65 visit could be waived and we could pay that later, called back this morning to let them know we were coming this morning and the lady that answered wouldn't give her name, she was very hateful and said that the $65 HAD to be paid today or they would not see her, they would rather let your fur babies suffer and die over $65 dollars than to have a heart and at least see them so you know what needs to be done and how much that will cost so that you will know how much money you are gonna need to treat them. Pedophiles get better medical care than our innocent fur babies do if you don't have $65 f**king dollars

7/20-7/22 /2020 left my boy For 2 1/2 days....he Hasn't had…read moreAny Of his food or Treats... measured his food into the container remeasured when I got home because it looked The Same..... exactly the same today as Monday when I Put it in Container. he wasn't given a Chew he wasn't given a Milk Bone. He Had Tablets For Coat and Fleas...never Even taken out of his Carry Bag. The Way he has Been drinking The last hour and Half....he Had no Water Either. I Am Irrate, been Going there For years. never Again! Sad He went without food and Possibly Water. I Will Call When They Are answering The Phone.... but Absolutely Unprofessional and Cruel!

I am as happy as can be with the Tri-Cities location. All 3 of the trainers (Ali, Matt and Andy)…read moreworked with me and my Doberman. Not only did we have fun during those lessons, they also amounted to my dog finally listening to me when I call him, being solid on his other basic commands and just a pleasant family member. I can only recommend this group of people. You get your money's worth!

The Johnson City location is FAR from professional. I had many problems with the people that work…read morehere. Beginning with Randi. She was very difficult to get ahold of. I left messages on voicemail and FB and did not receive anything back for days. I chose the 2 week board and train. Andy was training my Doberman "Chopper". I was told before hand that I would frequently be updated with photos and videos of training. I had to contact Andy multiple times to receive any information at all on how chopper was doing. After he updated me the first time it had been 3 days and he still had not engaged chopper in any training at all. Upon pickup Andy was very unprofessional while my sister was around making an off color comment about the tightness of the collar. He said "You want the collar to be tight enough where you can only fit 2 fingers in there. Thats my motto with everything in life." Andy also told me and my sister he did not get to work Chopper off leash much at all. I was very confused by this as the name of the company is "Off-Leash K9". Chopper did good with all the commands when I picked him up. But one very important aspect of the pick up was there were no distractions around at all. About a week and 1/2 after pick up, and after 3 different collars changes due to Andy putting Long-Haired prongs that were too powerful on Chopper (I only know this because the collar stopped working so I brought it into the Alcoa location where Fallon was VERY HELPFUL and informative) I gave Randi a call because Chopper was not obeying commands as he should of. He was still bolting after dogs in the neighborhood. Snipping at my smaller dog which I previously complained about. Not listening in the house when people were over. Mouthing on peoples hands (plays bites but they can be scary to younger kids). Me and my mother typed an email to Randi complaining about the lack of obedience Chopper had. She called the next day completely laughing in my face about some of my complaints. She offered to bring him back in for re-training, but I was not for this because I had already purchased their most expensive and extensive training package. Chopper was there for a total of 17 days and they had not got the job done. I asked for a refund for the training, but offered to pay $800 for the collar and for the boarding of the dog as I saw that to be more than fair. She continued to laugh in my face about this proposition. The entire program cost was $2800 and I believe they had more than enough time to get the training right. I would not recommend the Johnson City location to anyone. If I did recommend something it would be for the people in the Alcoa location, aside from Randi, because all the employees their were more than helpful and informative.

They gave me exceptional treatment and my cats appreciated it. Said the crazy cat man who only had…read moreone and ended up with eight. I wonder if the nay sayer's go there not knowing what to do or say to the staff I have been there multiple times staff has always been courteous and very helpful. I have never been ignored or misdiagnosed. Vets and staff very helpful. Maybe there was a new person in there but I have never had a bad visit there. Sorry yours was so bad mine was not are you sure its not you instead of them. I wonder.

would NEVER go there again. made an appt 4 weeks in advance. got there 10 minutes early and THEN…read moreproceeded to sit for almost and hour and then left!!! no one acknowledged us, no one updated us, and the one woman at the counter carrying her dog in her pack who absolutely rude and dismissive. worst service and doesn't matter how much they can save you a persons time is valuable. good they are going co suction. so now they will have more space to ale people wait and NOT receive service.

Love this place the are excellent and always available to get my dog in for grooming and a bath…read more They will ALWAYS call you back if they are busy.. Highly recommend them for all your grooming needs.

I'm not sure if this can be seen publicly. However, I hope it is. It is absolutely absurd that the…read moreowner is going to all the bad comments saying "I can confirm they were never here" in order to justify themselves. Not only is that bad business dealing, it is also a display of character (not owning up to their mistakes). Hopefully, they can learn to do better and stop cutting up all these beloved pets, making them bleed, doing incorrect cuts (after being told in detail how it should be), rude staff, and the poor waiting conditions. Very displeased with this business.

I've used them to groom two of my dogs for the past 3 years now. They always do a great job…read more They also board dogs.

This place did a fantastic job with my little pooches hair cut. I was in JC visiting my parent and…read morecame onto Yelp looking for a suggestion to get Molly's hair cut. I wasn't at all disappointed with the results. They could, however, work on their timing. Molly ended up being there for over 4 hours, which I think is a bit too long.

Ashley is great. She takes excellent care of my crazy Irish setter Fergus. He loves her. Highly…read morerecommend