It was an amazing experience!! Me and my boyfriend went there for our first time and the service was amazing! All the people there are very friendly and professional they make you feel safe inside the water! It's our first time for diving and we gonna be back for sure!! Tnx guys for amazing job!! read more

1-Star Review -- Extremely Disappointing Experience Our experience with Scuba Dogs in Puerto Rico was extremely disappointing, and the biggest issue was the complete breakdown in communication and the way the situation was handled afterward. A week before our scheduled dive, Scuba Dogs contacted us and changed our dive time from 9:00 AM to 8:00 AM. However, 24 hours before our dive, we received another confirmation email from Scuba Dogs clearly stating that our scheduled dive time was 9:00 AM. Naturally, we relied on the most recent written confirmation sent directly by the company. The morning of our dive, the staff began calling us around 8:15 AM telling us we were late for our 8:00 AM dive. We explained that the confirmation email they had sent us the day before stated 9:00 AM. At that point, instead of acknowledging their own conflicting communication, they began discussing trying to reschedule us. We were traveling through Puerto Rico traffic and remained in communication with them by phone throughout the morning. We arrived later than expected because of traffic, but still within 30 minutes of the 9:00 AM time stated in their most recent confirmation email. Despite knowing we were actively on our way, they had already sent our dive guides home. They then refused to provide the dive AND refused to refund our money. What made an already frustrating situation worse was the response from the owner and staff. Rather than acknowledging that their own confirmation email contained the 9:00 AM time, they argued with us and insisted that we were outside the scheduled window. It is incredibly frustrating for a business to send a customer a written confirmation with a specific time, communicate with that customer throughout the morning, and then refuse service and keep the customer's money because the business claims a different time applied. We understand that dive operators have schedules to maintain and that customers have a responsibility to arrive on time. But customers also have every right to expect a company to honor the appointment time stated in the confirmation email it sends 24 hours before the scheduled service. If 8:00 AM was truly the final scheduled time, then the confirmation sent the day before should have said 8:00 AM--not 9:00 AM. The poor communication could have been an understandable mistake. Refusing to take responsibility for that mistake, sending the guides home while knowing we were on our way, arguing with us about their own conflicting communications, and then refusing to refund our money is what made this experience unacceptable. We planned part of our Puerto Rico trip around this dive and were genuinely looking forward to it. Instead, we lost our dive experience and our money because of conflicting information sent by the company itself. Based on our experience, I cannot recommend Scuba Dogs. If you do book with them, I strongly suggest saving every email and confirmation you receive, because apparently even the appointment time shown in their most recent written confirmation may not be the time they expect you to follow. read more

Very Disappointing Experience We were extremely disappointed with our experience with Scuba Dogs in Puerto Rico. We booked about a month prior to our trip. Spent money bringing our own equipment. Our dive was scheduled for 9:00 a.m., and we received a confirmation email 24 hours beforehand confirming the 9:00 a.m. time. While we were already on our way, at approximately 8:15 a.m., we received a phone call telling us that we were late. (We pulled over because he was talking about conditions not being good and needing to go a different day. We explained after talking with two different people that it was our only day. He said come on. We lost 15 minutes during those conversations.) We were told that they had sent a new email on Saturday changing our time to 8:00 a.m. We did not receive. We did however receive a 24-hour confirmation confirming our 9:00 a.m. arrival. About five minutes before we arrived, they called again and told us they had already sent the guides home. We told them we were only about three minutes away. When we arrived, they refused to honor our dive and also refused to refund our money. We understand that schedules matter, but when a customer has a confirmation stating one time and your company changes that time in a later email that the customer doesn't see, it seems unreasonable to hold the customer entirely responsible--especially when they are already driving to your location based on the confirmed time. We were really looking forward to scuba diving during our vacation, and this experience completely ruined that part of our trip. Unfortunately, based on how this situation was handled, we cannot recommend Scuba Dogs. read more

Disappointed that they called us a day in advance to tell us they couldn't provide a guide for our snorkel tour due to paperwork issues with the bay but could rent us the equipment. We booked 2 months in advance so it was very disappointing. We asked if they recommended another company and they said no one was doing tours. We did get a full refund. Luckily we were able to find another snorkel company a bay over last minute that was awesome. read more

Finished my open water cert with Dale great instructor makes everyone feel comfortable and is very knowledgeable.Dale would help people in the group when needed. Had such a great experience and plan to continue diving from this company. read more

I had a great time diving with Paco. I have multiple certs but hadn't been in the water in about two years. He was very attentive in refreshing me on my skills. Paco was very detailed in our dive plan, and made me feel safe. It was easy to follow his instructions, and no details were left out. After our dive, we spoke more about other diving spots in PR and about what we saw. Carlos helped me book my dive and he was incredibly helpful and warm as well. I would love to dive with this company again, hopefully sometime I can do a night dive or boat dive with this crew! read more

Scuba Dogs - view! - Scuba Diving Near Me - San Juan, Puerto Rico

Staff was super friendly and knowledgeable the ensured we enjoyed our experience, despite the weather being less than great. We'd use them again. read more

We had a good experience with ScubaDogs, but not great. 1) We booked for a Monday and they were locked when we got there, with a sign on the door saying they weren't open on Mondays. We had to find staff at the hotel to call them to find out they did in fact plan to come and do our trip 2) We went at the same time as couples doing scuba diving, and we were snorkeling with a kid. We stopped in a great scuba diving place that was too rough for snorkeling, and then the scuba people had to come with us to a place that was great for snorkeling and horrible for scuba. All in all, we sat on the boat for quite a while waiting for the scuba people to finish, and then they waited for us. I did appreciate the main instructor took extra time to make sure we got a chance to see the sights, that was appreciated and we tipped him for sure. The captain was kinda quiet and grouchy and talked to his friends on the phone while we sat silently in the boat waiting for the scuba folks to come back. All in all it was a good time but I wouldn't book again without clarifying that we could go out with just snorkelers. read more

They cancelled our dive on 8 pm the day before. Did not give us any advanced notice or reason. Ours was the only dive cancelled that day Our dive was scheduled for a Sunday. They have cancellation penalties for customers but no consequences or penalties for themselves. If you cancel so late and aren't flexible with rescheduling you may ruin some people's trips. I also booked several weeks in advance. Be careful when booking with this company. I think they may overbook. read more

Great service been over backwards to get us in to the Dave that we wanted. Very friendly. Had a great time.

We had a great time. I am a certified diver and went with son who had never been diving. Our dive master, Steve, was fantastic. He was patient and knowledgeable and helped my son understand the basics of diving. Unfortunately the visibility the day we went was not good but that's not anyone's fault. Highly recommend the experience. Just be forewarned- we had trouble finding the parking lot using Waze and google maps. Ask for detailed directions. read more

Absolutely great experience for me and my daughter. Very knowledgeable guide who lead my daughter's first snorkeling experience. Guided us to specific spots to see turtles, lobster, lots of species of fish and communicated with us the whole time. read more

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Scuba Dogs canceled our snorkel tour the day before it was supposed to leave, but then offered other options which we booked. Since we travel with our own snorkel gear, we just headed over to the dive shop on our own and rented a locker for $5. The visibility was horrible, I think we maybe lasted 30 minutes After talking it over we asked the dive shop if they could reschedule our tour for the next day to earlier in the morning (in hopes for better visibility). They (Carlos and Paco) were more than happy to accommodate. At 8:30 the next morning we arrived ready to go. Paco was an amazing snorkel guide. He was able to read the currents, and kept us from over exerting ourselves. Somehow the two hour tour seemed the fly by. Paco was great about showing us the fish and telling us what we were looking at! If I could give Paco more than 5 stars I would. If I could give Scuba Dogs' customer service (Carlos) more than 5 stars I would. They were amazing! read more

I recommend this dive shop if you're in San Juan - the staff is professional and friendly, and the location is nice. I went on a shore dive through caverns and a small tunnel, which was cool! The dive was pretty shallow as it's in a sheltered little cove, which made buoyancy a bit difficult. This shop organizes an annual underwater trash clean-up, which is great! read more

Scuba Dogs - The marina is full of murals! - Scuba Diving Near Me - San Juan, Puerto Rico

Took an intro class on my recent cruise stop in San Juan. The divers were friendly, knowledgeable and helped keep me calm as I attempted my first dive. The dive was 45 min of awesomeness, and I am returning again on my next visit in a few months, once fully certified to explore the marine park. read more

Amazing time with Savi, our dive instructor. One of our 4 members needed some additional help. Savi was particularly patient with him while also helping the rest of the group have a good time / not be slowed down. Multiple times I felt like Savi was looking out for me, my friends and the natural environment as we were diving. Really appreciated all of the help and assistance. I will say that, based on previous reviews, you should keep a "raincheck" day. My reservation was rescheduled the week before due to a cruise liner getting priority. Since it was a week beforehand, no complaints! They are a small business trying to manuever a hurricane-torn environment, and even doing so they gave fantastic service. Give them a try! read more

Guanicamazing Discover Scuba with Ritchie and Manolo was the highlight of our stay in the area. They were both so patient with our family of four ranging from age 55 to 15. We can't wait to be back. Our friends for life on the Isla de Encanto! read more

We had a great time scuba diving with Jesus. It was a refresher course for me. Jesus was patient and taught a few new tricks. Would definitely come back soon. Thanks! read more

Manolo is really just awesome! Today my son had his first dive. The weather all week has been really bad. Thats an understatement. I called him up yesterday and explained how our trip has been nothing but canceled excursions, and that I really just needed to get my son in the ocean for a dive and safely before returning home. he assured me he would "hold my sons hand" the entire time. I assumed this meant he was going to keep a watchful eye on him. He took us through the discover course, and LITERALLY held my child's hand for an entire hour under the ocean. He pointed out and described all of the fish in detail (descriptions prior to the dive lol). Just a tremendous human being and I could not give a higher recommendation! Sent voice memos and videos the day prior with parking suggestions as well. I didn't meet any other instructors but I would like to think that they all have the same demeanor. seriously avoid the competition... if there even is any read more

Really great group of people running this operation! Paco was our guide and was amazing and so knowledgeable. We had two small children in our group who weren't totally comfortable with the snorkel set up and they did everything possible to make it fun for them and everyone else. Worth the money to pay for a guide and learn about the marine life! read more

Had a great time with my family. We went out with a group of 8 and turns out that one of the people had a difficult time. Our guide Derrick went above and beyond to ensure this persons safety and participation. While the weather was not cooperative, we still had a great and memorable time. highly recommended!!! Once you're done here head over to La Cueva del Mar for lunch or dinner. Food and music is great! read more

I came here for an introductory Scuba class with my girlfriend's family on a cruise excursion. Alberto was an excellent instructor and made the whole experience engaging and enjoyable for the entire group - he made an effort to provide valuable information and a fresh experience for first timers and more experienced divers alike. The dive location, though average visibility, was still very interesting. There were underwater structures and a variety of playful reef fish that made up for the lack of visibility. Scuba Dogs is a safe and educational operation, perfect for anybody looking to experience Scuba in Puerto Rico! read more

Scuba Dogs - Pre Dive photos! All smiles - Scuba Diving Near Me - San Juan, Puerto Rico

Snorkeling Staff was great, patient, helpful, knowledgeable and put a lot of energy into explaining everything and guiding us. They really care about the ocean and preserving / rebuilding the area. Escambron Marine Park itself has very poor visibility and old iron structures that freaked me out. I had to really watch out to not get scraped by them! I wouldn't go again although I saw the most beautiful sea turtles 2 ft away! Also large and small fishies! All creatures seem used to the snorkelers :-) I didn't like that the tour was advertised as also taking "a short walk to a beautiful beach internationally recognized by the "Blue Flag" eco-labeled program as one of the best kept beaches in the world." That did not happen and I didn't see a well kept beach anywhere... Lots of brown kelp-like plants floating, that you had to wade through. I read later that, although part of the USA, Puerto Rico is not receiving nearly enough money from the States and it shows. The island is still waiting for the promised funds to rebuild after the hurricane in 2017. The power system is still more or less down in 2022 and air pollution is very real as well. Trump retracted Obama's promise to help with funds. Thank you guys for still making the best of it, showing us a good time and caring for the Marine Park! read more

Scuba Dogs - Scuba Diving Near Me - San Juan, Puerto Rico

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Didn't live up to our expectations based on the reviews. It's very hard to get details from them before booking. They say it's optional to know how to swim but it's not and there is an additional fee after you get there. For us the instructor did not pay attention to oxygen tanks before the second dive after initial training dive since we were both first timers. We ran out of oxygen so we didn't get to see much around and for the amount we paid the experience was disappointing. read more

Great folks, quick and personalized service. Loved using them for our diving needs in Puerto Rico

One of the best experiences of my life. We saw lots of fish and three turtles! Our leader and instructors were all amazing.

Absolutely amazing!!! We did the scuba diving tour. It was our first time and well it took us a while to get comfortable with everything, but nonetheless Scuba Steve was so patient with all of us. Definitely have to do this again. Amazing experience!!! read more

The team at the shop is super friendly and helpful. My guide, Miguel, was phenomenal!! Super grateful to have met him! Highly recommend!

This was exactly what I was looking for! Guide was very chill and knowledgeable. Promised us we'd see turtles and we did! Definitely recommend. read more

I had the perfect afternoon diving at Escambron Park. I was able to get in for a last minute dive and everyone was so accommodating. Paco was so wonderful and helped me with some technical issues with my new gear. Then he helped get things adjusted in the water. We had a wonderful dive and saw some fascinating creatures including sea turtles. I will come back to PR just to do more diving with them. Thanks Paco and everyone else. read more

Great staff. I'd recommend trying it scuba diving for the first time with these people. We called them around 12pm, and went scuba diving a little after 2pm. I'm not comfortable being in the ocean, but I was pressured into scuba diving so I had to go. I'm not certified so we went with a dive master. The staff was encouraging but not pushy. They were patient and helped me adjust under water (multiple times). They brought along food for the fish. While I recommend the staff, I don't think I'd necessarily recommend scuba diving at this location. The price isn't immaterial, and the visibility was really low (I couldn't see pass 2-3 feet). Granted - the staff warned us about the visibility before we agreed to it. Also, there wasn't that many fish to be seen. At the end of the day, I do recommend the staff and the act of scuba diving. read more

Really, really great staff. I called to make last minute arrangements, day of, and surprisingly they accommodated. They warned me that I'd be tagging along with someone else's training dive in the bay, but for how last minute I was, I didn't mind. When the other customer bailed, they gave me a private dive instead. The entire staff was super friendly, yet very professional. While signing the paperwork, David, Chris, and I chatted up about NYC and LA. I had forgotten my SSI license, but thankfully SSI has an online membership verification, which Scuba Dogs gladly accepted. John, my dive master, seemed super chill, but when it came time to dive, he was immediately attentive to details and procedure, which to me showed he was serious about safety. Thanks David, Chris, and John! read more

Went snorkeling with John as our guide in Escambron Park. John it's an amazing guide. He's warm and caring and takes time to make sure that everybody has their equipment on, knows how to use it, and is ready to enjoy the adventure! He had a group of mixed levels of familiarity with snorkeling and he handled it perfectly. We got to see turtles several times. Lots of incredibly beautiful fish and spent a solid hour and maybe a little bit more enjoying the snorkeling. Thanks John, I look forward to snorkeling and diving with you in the future. read more

My friend and I decided to do a Discover Scuba at Scuba Dogs. It was a great experience. Jesus, our instructor, was fantastic. He was thorough in his instruction but made it a fun time. While there are likely other locations in Puerto Rico to see other wildlife, I would still recommend Scuba Dogs. read more

Very customized services for diving courses, and really nice instructors and staffs.

Very bad experience. I don't recommend it at all. The management only thinks about getting money from visitors and doesn't care about the quality of their service. The snorkeling gear was defective. Also, the day of snorkeling the ocean was stormy. Still they didn't refund. We saw nothing on our trip. The water was too muddy. We barely could see anything. Very very bad bitter experience. When I told the manage, she even didn't apologize. She said she wouldn't know if it's a good day for snorkeling or not unless she gets the visitors in the water!! BS! read more

They kind of upset me by canceling my dive last minute due to "lack of an instructor", but my girlfriend had a nice time on the snorkel tour. read more

I'm writing this review for their newest location located just behind the historic (but vacant) Normandie Hotel, right next to the Hilton Caribe. I was there last Friday for the Discovery scuba diving tour. The diving instructor there, Maggie, was totally cool and obviously knows what she's doing. Her clear explanation of what she'll show us once in water gave confidence to our group. Equipments were clean. The diving cove is great for beginners, 'cuz there's an old wall out in the cove that helps reduce the wave. It's helpful when you're just learning how to use the regulator and letting water out of your goggles under water. Once we've mastered those skills, then we made way over those walls to feed the fishes and explore. The tour left us with smiles on our faces. Overall, a good experience and would definitely recommend to my friends. read more

Horrible staff, acted like you were bothering them. Snorkeling was renting k-mart equipment and paying through the nose for a fraction of Hiltons cove. Locker and water charges, this place was the only cancer of an otherwise lovely PR trip. The best thing that happen during this adventure was the ten accidental minutes spent at the hotel next door. Do. Not. Waste. Your. Cash. Go on the hike, the beach or sleep in. read more

With a referral, I just got PADI open water certified at Scuba Dogs. My instructor, Chris, really knows how to keep it simple and fun with no fuss or hassle. Reasonable price, great testing venue (Escambrón beach, San Juan). I'm glad to call myself a Scuba Dogs diver. Who let the dogs out?! Woof! read more