Hóla! Does anyone know if the San Juan Natatorium has lap swim hours open to the public, or Masters…read moreswim sessions, and what the hours are? I'm going to be visiting San Juan for a few days and would love to swim in this beautiful pool!

It was an amazing experience!! Me and my boyfriend went there for our first time and the service…read morewas amazing! All the people there are very friendly and professional they make you feel safe inside the water! It's our first time for diving and we gonna be back for sure!! Tnx guys for amazing job!!

1-Star Review -- Extremely Disappointing Experience…read more Our experience with Scuba Dogs in Puerto Rico was extremely disappointing, and the biggest issue was the complete breakdown in communication and the way the situation was handled afterward. A week before our scheduled dive, Scuba Dogs contacted us and changed our dive time from 9:00 AM to 8:00 AM. However, 24 hours before our dive, we received another confirmation email from Scuba Dogs clearly stating that our scheduled dive time was 9:00 AM. Naturally, we relied on the most recent written confirmation sent directly by the company. The morning of our dive, the staff began calling us around 8:15 AM telling us we were late for our 8:00 AM dive. We explained that the confirmation email they had sent us the day before stated 9:00 AM. At that point, instead of acknowledging their own conflicting communication, they began discussing trying to reschedule us. We were traveling through Puerto Rico traffic and remained in communication with them by phone throughout the morning. We arrived later than expected because of traffic, but still within 30 minutes of the 9:00 AM time stated in their most recent confirmation email. Despite knowing we were actively on our way, they had already sent our dive guides home. They then refused to provide the dive AND refused to refund our money. What made an already frustrating situation worse was the response from the owner and staff. Rather than acknowledging that their own confirmation email contained the 9:00 AM time, they argued with us and insisted that we were outside the scheduled window. It is incredibly frustrating for a business to send a customer a written confirmation with a specific time, communicate with that customer throughout the morning, and then refuse service and keep the customer's money because the business claims a different time applied. We understand that dive operators have schedules to maintain and that customers have a responsibility to arrive on time. But customers also have every right to expect a company to honor the appointment time stated in the confirmation email it sends 24 hours before the scheduled service. If 8:00 AM was truly the final scheduled time, then the confirmation sent the day before should have said 8:00 AM--not 9:00 AM. The poor communication could have been an understandable mistake. Refusing to take responsibility for that mistake, sending the guides home while knowing we were on our way, arguing with us about their own conflicting communications, and then refusing to refund our money is what made this experience unacceptable. We planned part of our Puerto Rico trip around this dive and were genuinely looking forward to it. Instead, we lost our dive experience and our money because of conflicting information sent by the company itself. Based on our experience, I cannot recommend Scuba Dogs. If you do book with them, I strongly suggest saving every email and confirmation you receive, because apparently even the appointment time shown in their most recent written confirmation may not be the time they expect you to follow.

Big tourist attraction and very busy! It's a great place to snorkel, but you have to be mindful of…read morewhere you are. They do a lot of snorkeling classes here and it gets crowded in the water, fast. However, we did have fun snorkeling ourselves and got to see some fun, colorful fish and a turtle. The water wasn't super clear so you couldn't see too far down clearly. I really like how much there is around here. You can chill on the beach, chill on the grass, walk and get food, or see other sites. It is a nice location that is very walkable.

Very beautiful, small beach near Old San Juan. Specifically near Puerta De Tierra neighborhood and…read morethe El Hambuguer Restaruant. A lot of people walk, run, cycle along the trail which is attached alongside the ocean coast. The beach is organized with a nice layout. Parking is close. Places to sit and take in the scenery. You can easily find the place to rent chairs and umbrella if you want. Or you can bring your own chair and sit under the palm trees for shade. Or just lay out and relax. What I like about this beach is that they put up a long row of rocks to break the strong waves. So, you can go out really far and the water is not deep. You can more wade in the water or float. I came during hurricane season, so there were some strong waves crashing, but luckily the rocks kept things safe. I did not notice any restaurants, food stands, nor people selling anything. But I also came during the low peak season so it was chill. Still a lot of people relaxing at the beach. Loved this beach.

Best Excursion Experience - Highly Recommend Castillo Tours!…read more Our day with Castillo Tours was absolutely incredible! Huge shoutout to Captain Tito, Eli, Adrian, Mathew, and Brian--this crew went above and beyond to make our experience unforgettable. From the moment we stepped on the boat, they made sure my family and I were well taken care of. I never had an empty cup, lunch was delicious and on point, and they even took the time to teach guests the basics of snorkeling. You could tell they genuinely cared about making sure everyone was comfortable, safe, and having a great time. The boat was super clean, and the whole vibe was fun, welcoming, and relaxing. I 100% recommend anyone on vacation to try this tour--you won't regret it! And if you can, request this exact crew. I'll definitely be coming back for another round.

Amazing experience! The highlight of our vacation in Puerto Rico. The catamaran was in great shape!…read moreHowever the captain and his crew made the difference, courteous, attentive, hospitable and fun! Every single passenger had a great time! They are great ambassadors of Puerto Rican Hospitality and Castillo Tours quality of service. I highly recommend this experience!

1000% EXPERIENCE OF A LIFETIME! It was definitely worth waking up early and start the 10 hour day (…read more10 hours because my group was so awesome, literally ). ROSANO and HEXON (sorry if I spelt it wrong) were a team! ROSANO had so much energy, knowledge, jokes, just full of entertainment throughout the journey!! Hexon was the best DJ because we had all types of music the whole time to set the mood literally from the moment they arrive with the shuttle until we return to the meeting spot afterwards. You're really zip lining, repelling, climbing, hiking, sliding, diving, swimming (not a strong swimmer but you MUST know how to swim), just wet, eating in the dark with candles, team support, HUGE SPIDERS, bats, ... I mean... IT WAS AN EXPERIENCE OF A LIFETIME. Really felt like I was living my best life. **You are on your own to make sure you don't fall, slip, drown, or die. They ARE there but not right next to you at all times. So you should have some experiences** Luckily, everyone in my group were amazing and supportive. Definitely made it the best experience ever. Super friendly. Makes a huge difference. Make sure you read everything in the email before you head out to pack the right things. Thank you Rosano and Hexon. HIGHLY RECOMMNED!!!!! MUST DO!!!! 1000% LIFETIME EXPERIENCE. HURRY BEFORE THEY DISCONTINUE THE TOUR.

This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

I went to Puerto Rico with four friends earlier this month. We spent the last day of our trip with…read moreRaul from Natural Wonders PR. I have only positive things to say about Raul--he is an amazing person and helped us end our vacation on a lively and memorable note! He also took many photos for us and even joined in on some of them. Raul was on time picking us up in the morning and was very pleasant and professional. Our destinations during the day included the rainforest, a natural waterslide, a delicious food kiosk, the beach and a bio bay tour. Raul has a wealth of knowledge about Puerto Rico and its culture and was very enthusiastic and energetic throughout the tour. It was evident he truly loves what he does. He also has a great sense of pride in his home and its history. While I most definitely enjoyed the delicious food and wonderful sights and experiences, Raul himself left a profound impression on me. He is one of the most genuine, humble and hardworking people I have ever met. He has a terrific sense of humor and was very easy to get along with. After spending a few hours with him, I felt like he was part of our group of friends. At the end of the tour when he was officially "off shift," we invited him to join us at a small neighborhood bar near the condo at which we were staying. After a long day, he could have chosen to decline and go home; instead, we shared a few drinks and stories and lots of laughs. It was a fabulous ending to an epic day!!

My husband and I recently went on a tour to with Natural Wonders to El Yunque, the rain forest, in…read morePuerto Rico. Fifty people from our community went on a cruise together and we used Natural Wonders for an excursion. The tour was excellent. They easily handled a large group. We had Alicia as our tour guide. She was extremely knowledgeable about the rain forest and Puerto Rico in general. We used 2 buses and the 2nd driver was equally as knowledgeable. The tour was punctual, very comfortable conditions and the price was reasonable. I would highly recommend using their services.

Old San Juan is beautiful! The food was amazing, we had no idea what we were getting ourselves…read moreinto! There were four of us, two teenagers and one with food allergies and every place was accommodating. Pablo was very personable, easy to talk to and truly excited to tell you about and have you experience the history and flavors of Puerto Rico. I won't spoil all of his surprises but it was definitely a treat!! I would recommend this tour to everyone!

If you are in the old San Juan area in Puerto Rico you must do this food tour. You're not just…read moregetting great food but also amazing history lessons as you go. Everyone and all food was absolutely great! We had Pablo as our guide who was so fun and friendly. He gave us the whole run down on everything and every place. He has a true talent for what he does. The group was small, there was about 6 of us. I believe groups don't get too large, maybe around 10 people. Which is nice because no one gets lost or unheard. I highly recommend this tour!