I was certified as a Basic Scuba Diver in 1978 (more about this later). After 30+ years, I decided…read moreto renew my interest in scuba diving on a vacation to Antigua. I took the resort's refresher course and felt pretty good about my skills. On the first open water dive, I had difficulty descending below 30 feet. The dive instructor sent me back to the boat. As soon as I returned from Antigua, I discovered that PADI revised the requirements for certification in 1987 without notifying me of the change. I searched online for dive instructors in the Raleigh, NC area. I contacted another dive shop as well as Kevin about my needs. Only Kevin returned my call/email. Kevin's online reviews all seemed very good so I called him and left a brief message explaining that I wanted to upgrade my Basic diver certification to an Open Water certification (which is what I thought I had originally). Kevin was down in Cozumel on a dive trip (which I strongly suggest) but called me back within a day or two. We discussed my situation and he suggested a "hybrid" approach consisting of the areas that PADI had added to my original training that I could do along with a group course he had starting the following month. (He was scheduled to teach one "diver" to swim before teaching scuba - that's how accommodating he is). The group cancelled so I basically had individual lessons, customized just for me, at no additional cost. In- pool activities were at a local Raleigh pool with "open water" dives at Fantasy Lake, which is a great place to dive. Because of Kevin's understanding and flexibility, I essentially took the whole open water course and was re-certified as Open Water Diver within one month. I strongly recommend Kevin Alexander for scuba instruction for all levels of divers. I have since completed the Advanced Open Water course while on a dive trip with Kevin to Cozumel.

Kevin and his team are patient, informed scuba instructors and guides who make you feel safe and…read moretake their time to make sure you understand the sometimes complicated components of getting open water certified. Now that Kevin has helped me with my certification I plan to join him on scuba trips in the future! And I'm so happy to know about the Fantasy Lake Adventure Park in Rolesville where I will continue to keep up with this new skill by exploring the quarry!

I just stopped in to get some information on some equipment and was greeted by Zach who was very…read morefriendly and knowledgeable of all of the equipment. He provided me with some great insights and I'm excited to return!

Front desk is confrontational and will belittle you if you do not understand something…read more Emily has a terrible attitude and makes people feel uncomfortable and not welcome within the store. Seems like they do not care about you or your business. Go elsewhere if you don't want your day ruined.

Excellent customer service and great place to rent scuba equipment! The friendly employees first…read moreanswered my questions over the phone when I had called to reserve rental scuba equipment. They don't allow reservations, but since they did not have any classes scheduled the weekend I inquired about, they assured they would have adequate supplies and they did! When we arrived to rent the equipment, the employees greeted us right away. They patiently answered our questions and helped us select the right items since it was our first time renting. They clearly explained the cost and tried to save us money rather than talking us into spending more. In addition to rental equipment they sell scuba gear, hold classes, and host events and trips. They have a heated pool on-site and offer private and semi-private classes. Their training agency is SSI (Scuba Schools International). Overall, we had a great experience here and would rent from here again!

My daughter and I had a trip planned that included scuba diving so we went to Gypsy Divers to get…read morecertified. I was never able to get open water certification because of the pressure on my ears but Mike Welch was incredibly patient and others in the shop had numerous suggestions for me to try. Ultimately I gave up after numerous attempts and got a full refund of the entire tuition even though I had completed the lessons, used their equipment to try and get the outdoor signoff completed, and taken a lot of their time. I would highly recommend the shop if you are wanting to try getting certified and you don't have to worry about losing the large sum of money if you don't make it. I feel like I'm also very comfortable with all of the skills needed but am just held back by my ears! thank you Mike and Gypsy.

Last summer I brought my boat into Water World for an alarm sounding (motor overheating). As they…read morewent through the motor there were other items they found wrong. I approved all of the repairs and knew ahead of time the cost ($4,400). That was a "tough pill to swallow". We got the boat back in September but due to an injury and surgery the boat was covered and parked in a barn until this year. A second surgery prolonged our launch for this season. When we launched the boat, within a few minutes the over heating alarm sounded. When I contacted Water World I spoke with Connor (new service department manager). He asked me to bring the boat in and he listened to my story/concern/complaint about the alarm still sounding even after the large repair bill. He was calm, understanding and asked me to give him/crew a chance to look at the boat. He was up front and said it would be 1-2 weeks. About 12 days later he contacted me and said that they had found the problem, fixed the problem and did not charge me for the repair. When I picked up the boat he explained that he was not with the company last year when I brought the boat in and based on my recollection of the issue he felt that the necessary repair last summer was an oversight and that it was the right choice not to charge me for this repair. Kudos to Connor for remaining calm and professional and making good on a mistake that we both agree should not have happened. Thank you again Connor for your professional conduct. By the way, a week later we launched the boat and everything was working great!

We bought an Advanced open water diver certification course (for 2) through this shop and then had…read moreto pull out due to work schedules not jiving with the plan. Water world (tRIANGLE dive shop) could not have been kinder about our situation. They gave us a full refund and great advice about next steps to get the training and trip we need. Top-notch customer service and knowledgeable staff are so important in the world of diving. We feel super lucky to have these folks within a 10minute drive of our home and will 100% be shopping and learning and booking trips with them again!

Thanks Dave for your response to the regulator issue. The issue was resolved with one phone call…read more Dave went above and beyond to fix the issue. Thanks again.

The owner of this shop, Dave Farrar, contacted me by email a few weeks later. He apologized for the…read morepoor service I received and offered to provide me with a new regulator free of charge. Between the time I picked up my disassembled gear and the owner contacting me, I had purchased a new regulator to replace the ones that were no longer usable. The owner again apologized and offered to pay part of the purchase price of the new gear. Today I received a check for 1/2 of the amount that he agreed to provide to me. I was very shocked and very pleased. I have never been shown this level of service by a business owner. I think Dave Farrar has shown an unusually high level of honesty and integrity and I will once again return to his store as a customer. Thank you Dave, you are a great dive buddy!

Went with my boyfriends family and had an amazing time. Lots of different chairs and tables to…read morechoose from. I lounged and read a book in the shade and sun and ate a sandwich at a proper table. Two different diving board and a basketball goal on the edge of the pool provides fun for kids of all ages. Including a roped offer shallow section for the little ones. There is a snack hut and multiple life guards on duty. There are breaks from the kids with an adult only pool time every 45 minutes or hour. (Not 100% sure). They also host swim meets for all different ages over the summer! The only down side I saw is I think their public water filter needed replaced and the bathrooms can always be touched up but I feel most public pools have that issue with so many kids and people running around.

I don't know about the previous reviews but I have been a member of Wood Valley since 2016 and a…read morevolunteer since 2017. I very much enjoy the pool. My family with 2 small children really like the pool. It has a very friendly family atmosphere during pool hours. I feel very confident in the lifeguards (and I've seen them jump in a few times). We also enjoy the social's the have on the weekends.

Went in to replace a weight pocket for my old discontinued Scubapro BCD thinking that it was going…read moreto cost a lot. They had an extra in a box that they gave me and didn't charge me for. Then I found out about a dive trip being scheduled for next year that's been on my bucket list for a long time. Best drop-in at a dive shop in a long time. Will be coming back here a lot.

Had a great time diving with Amy, Kevin and Kenneth from the shop with their charters off the coast…read morethrough Discovery Diving for the boat. The site picked was the USS Aeolus Wreck and sand tigers were swimming through the structures or just hanging out each dive.