I brought my Dell laptop to 1010Computers because it would not power on. After the repair, the…read morelaptop worked, but I later discovered it was running on a 128GB SSSTC SSD--a very small, low-end drive I never authorized or discussed with the shop. When I asked for clarification, the business stated they had diagnostic photos, hardware inventory screenshots, and a detailed report proving the SSD was already in the machine at the time of service. I requested copies multiple times. They did not provide a single photo, screenshot, or document. The customer portal they referenced contained only an invoice and the laptop's serial number. When I asked again for the documentation they claimed existed, the shop refused to send it and insisted they would no longer communicate in writing. They stated that any further discussion must take place only in person, which prevents any verifiable record. At no point did they provide the evidence needed to confirm their claims. My review is based entirely on written communication and the business's refusal to provide the diagnostic documentation they repeatedly referenced.

On October 30, 2025, I brought my HP Spectre x360 ​​laptop which had a flickering screen, to their…read moreoffice (ticket #9325). I paid $50 for a diagnostic check. On November 13, they sent me an email stating that they had run tests but found nothing, and that opening the case was required for further investigation. However, claiming that the screws were in poor condition, they demanded $80 for this procedure. Only for opening the case! I realized that I was dealing with scammers. I had previously opened the laptop case myself without any issues when replacing the battery, following instructions I found on YouTube. I immediately retrieved my laptop from them and, acting on advice I found online, connected it to my smart TV. The image on the television screen did not flicker. The diagnosis took all of three minutes. Subsequently, I purchased a new screen for $150 on Amazon and replaced it myself, again following instructions from YouTube. The laptop has been working without any problems ever since. Do not get involved with these scammers.

Needed my computer fixed as quickly as possible - he came a couple hours after I called on a…read moreholiday and was right on time. Professional, efficient, and did more than I expected him to. Highly recommend.

Jon does an awesome job finding the core issues that are causing your computer to be slow, noisy,…read moreor otherwise uncooperative. He is patient and explains the issue without judgement, and he is quite personable. I have used him several times, and he responds quickly to your call, text, or email. He will come out to your house or office. His prices are reasoble, and he does not surprise you with unexpected charges. Jon is the guy you need to call!

This young lady is A+ service tech. She attempted to repair my MacBook pro. Well, it was more of a…read morebigger issue; however, she kept abreast each step of the way, professional, polite, and knowledgeable.able. Will def use her again

Amazing service! I contacted Cassandra last week for help with my computer. She was extremely…read moreresponsive, and I scheduled an appointment for the same day. She had my computer fixed in less than an hour, and was so helpful and personable. I am so happy to have found a knowledgeable technician so close to home , and will definitely be using her in the future for any other issues that arise.

I dropped my work laptop to do a restart due to the previous employee logged into it…read more It was last minute and He had me done in an hour. He really saved me there so I can continue to be productive. Definitely recommend Js is my new place for any repairs.

Great dude! Even though we didn't have the pleasure of doing business - he was upfront and helped…read moreme with directions in buying a new computer! Great customer service to a stranger - HIGHLY recommend!

I went into the Hampton location today to speak with someone about my tablet,Ms Ashley attended to…read moreme.She took pride and genuine concern about my problem.She looked and found out what it was with the tablet, fixed it.They made me feel like I should when I came to their business,I would highly recommend this company to anyone with a computer or phone, tablet problem, they're great.She even went about and beyond to help me get back some of my grandkids baby pics so I could download them to my tablet that was priceless . And trust me, this is the first review I ever wrote, so it's from the heart.

My experience with repair shop has been very unsatisfying. I initially traded in a laptop for…read moreanother from the shop. The following day, I had to return it because it was defective and unfixable. So, the owner gave me another laptop to replace that one. It is now 6 months later after getting it, I had to return that. He says that it needed more memory because he's the expert I followed his advise and paid additional money. Then upon calling him to get an update, he states that it might be a hard drive issue. I didn't get the laptop back same day as promised. Then he explains that it's a driver issue the updates from HP are not compatible with the laptop. He was unable to tell me year and model of the laptop. However, he says he has a fix for it. I pick up the laptop and the graphics are horrible and look very outdated. This has been most inconvenient as I work from home. I have essentially lost 2+ work days and have an outdated computer. Unacceptable!

Yeah he was awesome. I hope I don't need anything for my pc, but if I do, Tre is at the top of my…read morelist.

They have been a big part of my professional help. They help me to set up my new office when I…read moremoved to a new location. I really would like to thank them for all they have done for me. I just wanted you to know how much I appreciate them. They are fast and totally professional.

These folks were simply wonderful. Spilled something in work laptop. Took it there. Cleaned it…read moreup diagnosed the problem, Had to order a new keyboard. Set me up with temporary key board which allowed me to keep working. Were very timely in keeping me updated about what is going on. I dealt with Nikki on the phone and in the office and then Mathew when he had questions or needed to tell me things. He emailed and called. In short, kudus for RAM-Tech and especially for Nikki and Mathew. They both personable, professional and polite. Thanks

From the owner: RAM-Tech PC Solutions specializes in Managed IT Services, IT Support, IT Services, IT…read moreConsulting,Web and Graphics Design, Offsite and Onsite backup solutions and more. All of our engineers and technicians are highly experienced in all of the latest computer equipment and we can assist with system design, purchase, upgrades, software use, virus protection, total system management, data management and important identity protection. Serving Atlanta and surrounding areas. Our premium business-driven approach differentiates us from your typical computer consulting company; we have a sound reputation for customer satisfaction. We believe in customer service first and a great computing experience.