If I could give this company zero stars, I would. I strongly advise against ordering anything from them.
From start to finish, the experience was extremely disappointing. They misled me about the delivery date and entered the wrong colour code for my sofa, despite the fact that I had clearly provided a screenshot of the exact colour I wanted. I only discovered the mistake when I went to collect a sample of the fabric.
When I raised the issue, they showed no interest in resolving it. Instead, they repeatedly referred to the contract and avoided taking responsibility. They also continued to claim that the staff member responsible was never in the store and promised callbacks that never happened.
The contract included their internal colour code, which they somehow expected me to understand, even though I had clearly specified my choice. I took every possible step to ensure everything was correct, yet their mistake was somehow shifted onto me.
This company seems more concerned with making a sale than providing proper customer service or taking accountability when things go wrong. I would not recommend them to anyone. read more