I hate bashing companies, but this one has the first place prize in the worst service I've ever…read morereceived. And, reading some of these other reviews, it's not just me.
I spoke on the phone with a CSR who said that my father's CPAP would be $9/month with $42 upfront. We agreed to those terms and scheduled an appointment.
We first came to the office and sat to wait for our appointment. Out of the corner of my eye, I see a roach crawling by. Now why would there be a roach in any office that has "medical" in its title is a mystery to me. I ignored the warning bells and we went ahead and met with David, the respiratory therapist. He explained about the machine, took the $42 in cash, and took our credit card info for the monthly payments. We left supposedly happy and satisfied, but we didn't imagine what might be heading our way.
A couple of days later, we find that not only they've taken the cash that we've given them, they've also charged us the same amount on our credit card. We called, Sarah (wait till you hear what happens to her) left me a voicemail with two options, one of which wasn't sanctioned by the company and both of which she wasn't authorized to make. Unknowingly, we agreed to let them keep the money and in return, they would notate the account as paid in full.
A couple of months later, we needed supplies, and it took them upwards of 2 months to send them. That wasn't a problem as we were traveling, but goes to show how prompt and respectful they are.
Fast forward to 6(!!!) months later, when we start receiving bills. It wasn't $9/month as Sarah said, it was actually $17.77/month. Our cash payment wasn't even registered in the system, and Sarah's employment had been conveniently terminated.
Calls to the office went unanswered, the billing company was no help. I had had enough of this company, and decided to take matters into my own hands and drive there. I spoke with Lisa, who's apparently always on a conference call, even when she's out of town. Lisa had the nerve to tell me that she would call me with updates about my insurance, and to be fair, she was consistent and I NEVER heard back from her. She said she would deal with the billing company and settle my bills, but lo and behold, I receive another bill, this time with a higher balance and a late fee!
I drove there again, and she wasn't in the office. Two emails and many, many, many phone calls later, problem was solved. But knowing this company, I wouldn't be surprised if they still had something up their sleeve. Needless to say, we ended business with them.
