Tess did a great job introducing me to my new CPAP machine. I've had no problems. 5 stars for Tess…read more You have to leave a message usually.

If I could give them zero stars I would. DO NOT USE THIS COMPANY!! Without getting into a lot of…read moredetails bottom line is my bi pap went on the fritz. My doctor sent them the required info to get an approval through medicare. This started back in August and still no bi pap. They do not return calls. They say they will reach out to the DR but do not. They say they will take care of everything and I never hear another word. Three month this has gone on. When you call the Jacksonville office 9 times out of 10 you get transferred to the Orlando office and of course that office does not give them the info like they say they will. Also, they continue to send and charge me and medicare for supplies that I cannot use even though I requested a stop. Fraud!

I would recommend this company only for people that are getting certain kinds of Durable Medical…read moreequipment. I have received my Commode, two actually. As for the first one, we hadn't realize it wouldn't work for my specific situation until I tried to use it, and after speaking with the Fletcher's Staff about the issue; they advised us as to the correct specifications as to what my Doctor needed to write the order out for in order to get my insurance to pay for me to get the Commode I needed. Another instance was getting my shower chair. We had a slightly similar problem when the order for my shower chair came in, but the staff members remembered me and that I had a very complex situation, so when they brought out the shower chair they set it up like it was in the tub in order for me to see if the chair would work for me to transfer over to it from my wheelchair. We learned that I needed a different shower chair than the standard shower chair. Thankfully, I didn't need a new order for it, but the service was really great and they treated me with respect and kindness throughout the whole process. Another time I had finally gotten the authorization to get a custom made Wheelchair made to fit me and my needs. Fletcher's was right there for me and when my new Wheelchair was ready they brought me back to the back repair area to finish the fitting of my chair. The Staff members that worked on my chair and made sure everything fit perfectly to what "I" wanted and needed, always asking me: "Is this comfortable? and "Do you want anything else specifically done?" Made the experience a lot more personal and easier to work through. And yet another time...I called to set up maintenance check and adjustments for my Wheelchair, (I will say that it took me a little while to get through to get to schedule the appointment, but I completely understand that they are busy helping customers and replacing stock, as I've watched them work on the previous times I had been there, though) much to my surprise during my conversation with the staff member, I was told that they offer home maintenance service, so I didn't need to bring my chair to the warehouse. The Staff member that came to my house was courteous in the way he treated me, and my home, along with the belongings in my house; respectful in how he spoke to me, and gave me his complete attention when I spoke, taking everything I said about what was happening with my wheelchair and how I felt I could have greater control and comfort while in it seriously; patient in how he never rushed me, or dismissed my concerns or questions, he was always willing to answer my questions; he was definitely knowledgeable and confident in his knowledge, but he was also very willing to listen to ideas and willing to look up things if he didn't know something off the top of his head, as I had ask for something that he wasn't sure was available for my kind of wheelchair. I have just called again because someone who handled my Wheelchair had handled it wrong and warped a plastic section attached to the frame that is now impeding my ability to roll well. And Yes, it once again took some time before I got someone on the line to speak to, but once I did they were professional and respectful in getting me to the right department and once again when I got to the Maintenance department I was quickly able to setup an appointment for someone to come see to my Wheelchair with no fuss. I can't account for why so many people are having issues with Fletcher's except that most of them seem to be issues having to do with CPAP or other kinds of PAP machines. Which is why I said that it really depends on what you're getting at Fletcher's. I got my CPAP and all of the continual stuff for the CPAP through another company and have no issues...BUT for my Physical Durable Medical Equipment, Fletcher's seems to be doing really well for me so I see no reason not to recommend them for that purpose.

This place is a train wreck. They make medical decisions that override the physician, yet they are…read moreneither physicians nor insurance comp[any. I need a life altering test before I can get nighttime oxygen I need and they are telling my doctors that my O2 is not low enough to have the test.

Sarei was very accommodating.w were in and out in no time, the even had a loaner wheelchair to get…read moreme in to shop. Ended up buying an awesome walker

Absolutely Amazing Staff!! Always so patient and eager to help! Could not ask for a better…read morepeople & environment. Whether you are in the store or calling over the phone they are so helpful! They are True Angels!!

Rod from the office has been really nice and helpful every time I have been there , never have to…read morewait for very long

Appt was confirmed by robotic text and then verbally by the driver. When they were thirty minutes…read morelate I called and met with the rudest rep who explained to me that the driver had been rerouted to the hospital after confirming with me, I asked why I was not contacted. She told me hospital gets priority ? Hmmm its equipment just ordered mine was ordered 10 days ago and I had to wait until the DAY the came to my area. She rudely felt no need to explain and said she'd tell the IT people ???? How about the driver who called he could have called back and said I'm going to be 45 minutes. I would not recommend these people if you have a reason to speak to someone other than Hannah

I want to recognize the excellent customer care at this business. Christy Chambers was sincere and…read moreso very helpful, suggesting options for support for caregiving to my mother during a difficult time of transition. THANK YOU for your compassionate spirit.

From the owner: We offer the highest quality equipment to manage a variety of health-related matters. Our…read moreknowledgeable staff is committed to offering our clients friendly service and a comprehensive range of quality healthcare products. Over our thirty-seven years we have earned the reputation of being one of the most respected and dependable suppliers of medical equipment in the area. Your health is our priority. We will take care of you! #disabilityaids #mobilityaids #disabilityaid #wheelchair #disability #disabilityproduct #liftingequipment #disabilityequipments #mobilityaid #mobilityequipment #walkingaids

She helped me get the color I was looking for and even ordered it for me because she didn't have it…read morein the store. Very helpful and kind.

Great customer service, lots of different choices and brands to pick from, will definitely be…read morecoming back

Great items. Personal was awesome & very helpful. The prices are even affordable! My advice is to…read moretry this place atleast once. You won't regret it.

Atkinsons Pharmacy always has what I need. The staff is always very friendly and helpful.read more

Good place to get a nebulizer machine if you have asthma. Plus they have tons of other medical…read morestuff.

Always very helpful, great selection as well as knowledgeable about what works best for an…read moreindividual's specific needs and situation. Randy is not a salesman, he is an intuitive and professional technician! A true gem in today's world!

Randy's service was exceptional. We needed a short term wheelchair rental and he had exactly what…read morewe needed in stock and at a terrific price. He and his team were all very kind and professional.